2/10 - Terrível
E G.
4 de ago. de 2025
Pontos negativos: Limpeza
Misleading Listing and Unsafe Access Left Us Stranded
We were a party of five, including a guest with cervical-spine issues, booked for a two-night mountain retreat. Instead, we faced a dangerous, unmarked route, misleading listing claims, and no host support ending with denied access and no refund.• Severe access concerns: Listing labeled it a “centrally located gem” with “easy access” and vague advice to use a “high clearance vehicle.” But the approach road is a narrow, rocky and bumpy, unpaved ramp exceeding a 45 incline with cliff‐side drop‐offs—conditions even a seasoned local taxi driver found unsafe.• Misleading directions: Host offered only a pin drop for directions. She refused to meet us and dismissed our concerns by stating “others had no problem finding it” and that we should “keep looking.”• Denied check-in and refund: After 30 minutes on the road to find the place and aware that other taxi drivers would struggle to find the place and / or drive up and down safely, especially in the dark with not lighting, we requested cancellation. The host told us to go ahead and said she was changing the door code—effectively locking us out of a rental we had paid for. She later refused any refund.• Physical and emotional harm: Rough terrain worsened neck pain and caused anxiety, exhaustion, & distress. We never entered the home. While the property may be lovely, none of that matters if it’s unreachable and unsafe, especially for guests with any mobility issues.We strongly recommend seeking safer, transparent alternatives.
E G.
Hospedou-se por 2 diárias em jul. de 2025