Férias para Cidade Holandesa

The front desk staff were nice. No issues but the hallways floors where dirty, the elevator floors were dirty. Our room wasn't super clean. The bedding had light stains on it, not fresh stains but visible old stains. There were stains in the carpet. And some small things on walls, counter and curtains. I didn't even sleep under the covers but rather on top. It just gave the overall feeling of dirty. We didn't stay for breakfast so I can't speak on that.

Overall, we enjoyed our stay. The property is clean and well maintained. The location inside WASHU was great. It also offers easy access to restaurants and Forest Park. We highly recommend this property for St. Louis visitors.

The hotel's facilities are good, but breakfast was not the continental offering I'd expect from a Westin. Service badly undermined my stay. Check-in was poor and the front desk seemed unprepared. I arrived from Chicago with several bags and no one offered help. Reception couldn't find my reservation — my name has five words and had been merged incorrectly in their system. Instead of searching further, the agent told me to rebook; I did via Expedia (non-refundable). I asked him to keep trying, as I had my confirmation number. He eventually found the original booking, but I'd already rebooked, and cancelling it was stressful. Check-out was worse. After my girlfriend's WashU graduation, we requested a late check-out; reception confirmed it at USD 25/hour. While returning, my bank app alerted me the hotel had charged USD 520 without my authorization or presence. Staff were rude, claiming they had to bill a full extra night since it was past 4 PM and housekeeping had left. No one mentioned a 4 PM cutoff when I requested the late check-out — only the USD 25/hour rate. They applied a high charge I never agreed to or was warned of. I felt disrespected by The Westin St. Louis team. I don't recommend this property and urge Marriott to review staff training. I still have no resolution for the unauthorized charge.