4/10 - Insatisfatória
Michael R.
26 de jun. de 2025
Pontos negativos: Limpeza
Disappointment!
The property, house, and location were very nice and basically met our needs. With that said, with the owner using a realty company as a go-between, we have never received so many warnings about various things we should or should not be doing and threats of fines. An example of this is a 1000 fine for wearing shoes in the house. There was a coffee maker but no coffee. This should be part of the basic items provided to your renters; especially at the price point of the rental, and with the remote location of the house. There were garbage and broken tools on the exterior, a broken seal on the dishwasher, and broken chairs on the deck. Also, there was a picture of the bird feeder and fire pit as part of the marketing on VRBO, which we were excited about; however, no bird seed or fire wood was provided. When we asked about it, we were told it could be purchased at the local hardware store. This should be included if it is in the pictures. Something as simple as a deck of cards or game that could be played by adults was nowhere to be found. Spices were lacking. A few instructions for adjusting the thermostat would be very helpful. We contacted the property manager about the above items, and heard nothing back. We did not feel that the customer service for this rental was the typical standard that we experience when renting from VRBO. We are not sure if this is due to the owner or the realty company. Ask questions before you rent!
Michael R.
Hospedou-se por 4 diárias em mai. de 2025