6/10 - Ok
Margaret, Austin
Viagem com família e crianças pequenas
13 de abr. de 2026
Pontos positivos: Limpeza e condições e instalações da propriedade
My first stay at Camp Lucy. 1 night to celebrate my niece‘s birthday with her children. I booked two rooms that were very pricey and thought wow they must really be nice! At check-when I was told that our rooms were not together. They said it was because I made the reservation on Expedia ..they had no control over room placement,…I knew from experience that was not true. They did not attempt to put us together. Our rooms were duplexes all grouped together in a line. I found my room was nice, but not luxury..no bathtub and it was not private. The deck and living area look right into my unit a few yards away. When I inquired at the front desk, she said it was offered as semi-private…how is private semi?like semi-naked? But the most concerning thing was the noise! There was no sound barrier on the shared floor of the duplex building. I could hear every footstep, bump& voices. The hotel had texted me a welcome arrival text, so I responded that the noise level from the adjoining unit was very loud. They responded with apologies etc and said that they would alert the staff to help resolve the issue. After a while nothing happened no response. I could not rest as noise continued so I texted again same response …much later I texted again …similar response…I had a terrible sleepless night..then I realized that I had been texting A.I. ! No human had the decency to contact me. Unprofessional management and the so called “luxury” room that cost a fortune was a regrettable experience.
Margaret
Hospedou-se por 1 diária em abr. de 2026
