2/10 - Terrível
Marie M.
9 de nov. de 2025
Pontos negativos: Limpeza
Uninhabitable conditions and unfulfilled refund — beware before bookingWhile the view and patio were beautiful, the rest of the experience was unacceptable. The villa had a constant and overwhelming smell of sewage throughout the stay. My two friends who were supposed to stay downstairs ended up booking another place because the odor was unbearable. Relocating the rest of our group wasn’t possible, so we had no choice but to stay. Every day we returned hoping it would improve, but it never did — we went to sleep and woke up to the smell of sewage.This wasn’t a minor inconvenience — it was a serious sanitation and health issue. A property of this caliber and price should never be rented out in this condition. What was supposed to be a special birthday weekend was largely ruined because of it.The host initially acknowledged the problem and agreed in writing to a 700 refund, but after I returned to the U.S., VRBO confirmed they have been unable to reach him despite multiple attempts. It’s now been nearly a month, and he has not responded to VRBO or honored his written commitment.I’m attaching screenshots of our messages, which clearly show his acknowledgment of the issue, his refund promise, and his later failure to follow through.VRBO has an obligation to protect its guests from unsafe or unhealthy properties like this. This listing should be removed immediately, and the refund I was promised should be issued
Marie M.
Hospedou-se por 4 diárias em out. de 2025