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Avaliações de The Henry Hotel, Autograph Collection

4 out of 5
The Henry Hotel, Autograph Collection
300 Town Center Dr, Dearborn, MI

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 562 de 840 avaliações" "
Nota 8 - Boa. 178 de 840 avaliações" "
Nota 6 - Ok. 46 de 840 avaliações" "
Nota 4 - Insatisfatória. 37 de 840 avaliações" "
Nota 2 - Terrível. 17 de 840 avaliações" "

9,4/10

Limpeza

9,2/10

Serviço e funcionários

8,6/10

Comodidades

9,2/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Rodrigo

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 3 diárias em fev. de 2020
Resposta de Monique C em 28 de fev. de 2020
Thank you for sharing your feedback. It is truly appreciated.

10/10 - Excelente

Ann

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Shout out to Adam at the front desk! He made our stay spectacular
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Dear Ann,Our amazing staff works hard to ensure all our guests feel welcome, and Adam will be proud you appreciated his exceptional service. Please come see us again soon at The Henry, Autograph Collection.

10/10 - Excelente

Deanna

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This is a very nice hotel. Everything was great.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 12 de abr. de 2024
Dear Deanna,Thank you for taking the time to leave us your outstanding review of The Henry, Autograph Collection. We are pleased to hear about your comfortable stay with us. We look forward to seeing you again in the near future.

8/10 - Boa

Alicemarie

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The Henry is an amazing hotel to stay in. It is a safe hotel, and it has a very high standard of quality. The surrounding area is a little desolate. There is nothing conveniently in walking distance.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 10 de abr. de 2024
Dear Alicemarie,Your positive rating of The Henry, Autograph Collection is much appreciated! Although our location wasn't what you expected, we're glad you enjoyed our secure atmosphere and upscale property. Thank you for choosing to stay with us and we hope you'll return.

10/10 - Excelente

kathy, North Vernon

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
World class doorman Marty made the trip memorable. Would highly recommend others to stay.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 5 de abr. de 2024
Dear Kathy,We're delighted to hear about your recent experience with us, and we're so pleased you recommend us to your fellow travelers! It's great to know Marty's exceptional hospitality helped make your trip a memorable one, and we'll be sure to share your compliments with him. Thank you for taking the time to leave a review, and we look forward to welcoming you back to The Henry, Autograph Collection soon!

10/10 - Excelente

Shadin

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent customer service! Beautiful hotel.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sharon em 4 de mar. de 2024
Thank you so much for your kind words. I'm glad you enjoyed your stay. When your travels bring you back to the Dearborn area, we hope you choose to stay with us again!

10/10 - Excelente

Gregory

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Excellent stay. Your doorman was outstanding. Tell him to keep dancing.
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 22 de jan. de 2024
Dear Gregory,Thank you for your excellent review! We're delighted you had a wonderful stay and that our doorman's unique energy and enthusiasm added to your experience. We'll surely pass along your kind words, and it would be a pleasure to welcome you back to The Henry Autograph Collection for another outstanding visit!

8/10 - Boa

Elizabeth

Pontos positivos: Comodidades
We loved the property and our room was very nice. The artwork was exquisite. Unfortunately they were short of staff for the valet, bellhop and the restaurant. Our waiter rushed us through our whole meal and continue to complain that they were short of staff. I would also recommend staggering the hours for the pool and hot tub for children. Staying at a five star hotel. It is important to be able to enjoy and relax in the spy area without continuously being interrupted by children in the hot tub. It was a little disappointing for the price we paid to stay for one night.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 11 de jan. de 2024
Dear Elizabeth,It was a privilege to host you at The Henry, Autograph Collection. It's wonderful to hear you loved our accommodations and beautiful artwork. We are always open to suggestions and will consider your insightful comments about our pool and our restaurant, TRIA. We'll work diligently to serve our guests and hope to welcome you back soon.

10/10 - Excelente

Rayshaunda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

samir, Pittsford

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023

8/10 - Boa

Casey, Leander

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Carter

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sharon em 4 de mar. de 2024
I am so glad you enjoyed your stay and the great hospitality that The Henry Autograph Collection is known for. Hopefully, if you return to the Dearborn area, you will choose to stay with us again.

8/10 - Boa

Aruna

Hospedou-se por 2 diárias em nov.. de 2023

10/10 - Excelente

Joshua

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was very clean and neat. Restaurant was very accommodating. Food was great too!
Hospedou-se por 1 diária em nov. de 2023
Resposta de General Manager em 18 de nov. de 2023
Dear Joshua,It was a pleasure hosting you at The Henry, Autograph Collection! We're glad our clean room and tasty food impressed you, and we look forward to your next visit.

10/10 - Excelente

Jacqueline

Hospedou-se por 3 diárias em nov.. de 2023

10/10 - Excelente

scott

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Incredible!
I travel often and have stayed in to many hotels to remember. But this one has to be in the top 1 percent of excellence. Extremely clean and well maintained, even to my standards as I pay attention to details. I mean, the floors were clean and shiny even in the tight of a corner. I would highly recommend this hotel.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de General Manager em 17 de nov. de 2023
Dear Scott,We are beyond excited to hear what a wonderful stay you had at The Henry, Autograph Collection. We know how important cleanliness always is, but even now, more than ever, we take extra measures to make sure all of our guests know their comfort is our priority. After that, we make sure you can sit back and relax. Thank you for taking the time to let us know how much you appreciate the efforts of our team. We look forward to having you stay with us again the next time you are in our area.

8/10 - Boa

Sarah

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023

2/10 - Terrível

Ali

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em nov.. de 2023

10/10 - Excelente

Nathan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Sharon Hodder em 28 de out. de 2023
Thank you so much for staying with us at The Henry Autograph Collection. I'm glad you enjoyed your stay.

8/10 - Boa

Bryan

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It'll do in Dearborn.
2-night stay for a business conference. Staff was friendly and professional, food was very good, and rooms were large and comfortable. A solid choice for business needs in Dearborn.
Hospedou-se por 2 diárias em set. de 2023
Resposta de General Manager em 17 de set. de 2023
Thank you for taking the time to share your thoughts with us. We are glad that you appreciated our team, food, and accommodations. It is wonderful to know you found us to be suited for business needs in Dearborn. It was a pleasure to have you as a guest, and we look forward to your next business trip with us.

8/10 - Boa

matthew

Hospedou-se por 1 diária em ago. de 2023

6/10 - Ok

Heidi

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Beautiful hotel. The customer service was poor. I had booked a King bed, my reservation said a King bed, and when I asked about it, I was basically told that I would have to take it up with expedia (who I had booked through). When I called expedia, they too had me as a reservation for a King bed. Instead I was in a room with 2 double beds for a romantic evening away.... it was the worst hotel experience, because the hotel didn't seem to care that I had booked a different room.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de General Manager em 1 de set. de 2023
Dear Heidi,While we are honored you chose to join us for your getaway, we are sorry to know you had such a disappointing experience due to the room not meeting your expectations. Please know that when booking via a third-party site, specific room requests are subject to availability and are never guaranteed, though we do our best to honor all requests. Thank you for your feedback, and we wish you all the best.

6/10 - Ok

Lillian

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Everything was wonderful except the Check In experience. It was not so welcoming.
Hospedou-se por 1 diária em ago. de 2023
Resposta de General Manager em 14 de ago. de 2023
Dear Lillian,We're pleased to hear you had a generally wonderful experience during your stay. However, we're sorry your check-in experience did not meet your expectations. Your feedback is valuable to us, and we'll use your comments to improve our check-in process and ensure all guests feel warmly welcomed from the moment they arrive. We appreciate your input and hope to have the chance to provide you with an even better stay in the future.

6/10 - Ok

Jennifer

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
One night stay with family for a funeral.
Arrived at 10 pm, the air conditioning in room didn’t work, since it was so late and by time I realized it wasn’t cooling off O just stayed in that room. Didn’t sleep well and was very hot in room when showered. The room was dark despite the lamps on. Hard to see to read even with glasses on.
Hospedou-se por 1 diária em jul. de 2023
Resposta de General Manager em 17 de jul. de 2023
Dear Jennifer,Thank you so much for taking the time to leave us your feedback, and we apologize for any issues with the A/C. Please know that our team is always available to help you find more suitable accommodations during your visit, should they be available. Please consider joining us again soon.

10/10 - Excelente

Bill

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property was excellent and we enjoyed our stay at the end of a frantic conference week. The property has amazing artwork throughout, a fantastic dining room, well laid out rooms and modern bathrooms. The property is a very short drive to the Ford complex as we were keen to visit the museum and do a factory tour.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de General Manager em 23 de jun. de 2023
Dear Bill,We're delighted you enjoyed your stay at The Henry, Autograph Collection! It's great to know that our beautiful property, comfortable rooms, and close proximity to the Ford complex helped make your visit memorable. The next time you're in town, please come see us again.

4/10 - Insatisfatória

Safira

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Why is housekeeping knocking on our door at 9 am???? I might expect this at a one star hotel but not at one of this quality. We were at a wedding at this hotel so went to bed fairly sleep only to be rudely awakened by the housekeeping staff. Awful!
Hospedou-se por 1 diária em jun. de 2023
Resposta de General Manager em 12 de jun. de 2023
Dear Safira,Thank you for notifying us of your stay. We sincerely apologize for any inconvenience caused by the knock at your door. We appreciate you bringing this to our attention, and your feedback will be discussed internally as we continually strive to improve our guests' experiences. Our team hopes you had a safe trip home, and we wish you well.

8/10 - Boa

Maria T

Hospedou-se por 2 diárias em jun. de 2023

6/10 - Ok

Mohamad

Hospedou-se por 4 diárias em jun. de 2023

10/10 - Excelente

INAS

Hospedou-se por 3 diárias em mai. de 2023

8/10 - Boa

Patricia, Boca Raton

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2023

10/10 - Excelente

Lawrence, bay city

Hospedou-se por 2 diárias em mai. de 2023

10/10 - Excelente

Brooke

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy parking with a short walk. Luxurious feel upon entrance. Staff was nice. Ascetically beautiful with plentiful art work not only in the lobby, but hallways leading up to rooms. Room was decently clean. only complaint is that the shower tile grout looked a bit grimy. Favorite feature along with art, was the very nice restaurant/bar that stays open late on weekends.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Jennifer em 21 de abr. de 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Stephanie

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
friendly staff, great for families :)
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Jennifer em 21 de abr. de 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Ashok

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The beds were terrific. We slept in each morning because they were terrific!
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Jennifer em 21 de abr. de 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - Boa

Wilbert

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Day Getaway
My Stay was Great.
Hospedou-se por 1 diária em mar. de 2023
Resposta de Jennifer em 21 de abr. de 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Tiffany

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was such a beautiful hotel. Everyone was so kind. BREKFAST was amazing!
Hospedou-se por 1 diária em mar. de 2023
Resposta de Jennifer em 21 de abr. de 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Happy to hear you liked the breakfast. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Brett

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was absolutely perfect. The attention to even small details was impressive.
Hospedou-se por 2 diárias em mar. de 2023
Resposta de Jennifer em 21 de abr. de 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Ahmad, Kissimmee

Nice clean everything is perfect
Hospedou-se por 3 diárias em mar. de 2023
Resposta de Jennifer em 21 de abr. de 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 - Terrível

Elizabeth

Hospedou-se por 2 diárias em mar. de 2023
Resposta de Jennifer em 21 de abr. de 2023
Dear GuestI recognize your time is valuable and appreciate the feedback you have provided regarding your recent stay at THE HENRY Hotel.Receiving friendly and attentive service from our staff sets the tone for a great stay, if this was not your experience, and I sincerely apologize for failing to meet your expectations. I hope when travel brings you back to the Detroit area you will once again choose to stay with us. Thank you again.

10/10 - Excelente

Chelsy

Hospedou-se por 2 diárias em mar. de 2023
Resposta de Jennifer em 21 de abr. de 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Max William

Hospedou-se por 1 diária em fev. de 2023
Resposta de Jennifer em 21 de abr. de 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2023
Resposta de Jennifer em 21 de abr. de 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Shannon, Grand Blanc

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very clean.
Hospedou-se por 1 diária em fev. de 2023
Resposta de Jennifer em 21 de abr. de 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Chantel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice upscale feel...friendly staff and very nice pool area...would definitely stay again
Hospedou-se por 1 diária em fev. de 2023
Resposta de Jennifer em 21 de abr. de 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Tammy

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful hotel. Above and beyond service. STAY
Beautiful property. Everyone went above and beyond to make us feel welcome. The Valet Marty was fantastic as was the bartenders. Melissa and Dean. They all treated us like friends and welcome guests.
Hospedou-se por 1 diária em jan. de 2023

10/10 - Excelente

Wesley

Hospedou-se por 2 diárias em jan. de 2023

10/10 - Excelente

Mark

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location for my needs. Wish I was there more to avail myself to the pool and other amenities.

10/10 - Excelente

KELLY

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Friendly staff, great atmosphere. Would stay again!

10/10 - Excelente

Raul

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything just perfect.

10/10 - Excelente

Justin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2023