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Avaliações de Sonesta ES Suites Auburn Hills Detroit

3 out of 5
Sonesta ES Suites Auburn Hills Detroit
2050 Featherstone Rd, Auburn Hills, MI

Avaliações

8,6

Excelente

Nota 10 - Excelente. 526 de 968 avaliações" "
Nota 8 - Boa. 265 de 968 avaliações" "
Nota 6 - Ok. 94 de 968 avaliações" "
Nota 4 - Insatisfatória. 43 de 968 avaliações" "
Nota 2 - Terrível. 40 de 968 avaliações" "

8,6/10

Limpeza

9,0/10

Serviço e funcionários

8,0/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Jasmine N

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Front door staff was amazing! Enjoyed size of room and location and easy parking. Nice snack bar near check in. The actual room needs some work- wobbly tables, tv would to work unless light switch was on (took a day to figure out), drain catch missing, elevator was rickety. I would come back- they are remodeling and the front door staff were super welcoming.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 1 de mai. de 2024
Jasmine, it's pleasing to know you appreciated our welcoming team members at the reception as well as the ample space in your room, convenient location, easy parking, and the snack bar near the check-in area. We're sorry to hear about the issues you faced, including the condition of the room furnishings, some functions of the TV, and the elevator. We're in the process of remodeling and we're confident your next visit will portray a more accurate reflection of our commitment to guest comfort and satisfaction. We look forward to welcoming you back.

10/10 - Excelente

Kali

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 1 de mai. de 2024
Thanks for the perfect rating, Kali!We're pleased to hear that you have fully enjoyed your stay at Sonesta ES Suites Auburn Hills Detroit, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 - Excelente

Dawei

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 28 de abr. de 2024
Thank you for sharing your perfect rating with us, Dawei!It's wonderful to see how much you appreciated your time at Sonesta ES Suites Auburn Hills Detroit! We want everyone to feel right at home at Sonesta ES Suites Auburn Hills Detroit. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

6/10 - Ok

Whitney

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
The front desk workers we great! Our room was dusty and musty. The sofa in the room was dirty and nasty sis not want to sit on it. The bathroom with the king bed had long hair on the dispensers in the shower and the towel I used had hair on it as well. Will not recommend staying here and will not stay here again.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 22 de abr. de 2024
Whitney, it's encouraging to hear that our front desk colleagues were welcoming and provided great service. However, your remarks about your room's cleanliness are concerning as this isn't our usual standard. We sincerely apologize for any discomfort caused and appreciate your insights. Your feedback is being addressed with our housekeeping management to ensure thoroughness. Although your recent experience was not up to par, we do hope you'll consider giving us another opportunity in the future.

10/10 - Excelente

ayodeji

Viagem com a família
Pontos positivos: Limpeza e comodidades
Located in a very nice and serene neighborhood,the employee that checked us in was very nice,we requested for an upgrade after we realized we needed at least 2 beds for the 3 of us,she promptly processed an upgrade for us without any hassles.Overall an excellent experience
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 15 de abr. de 2024
Ayodeji, thank you for your warm words about your stay at Sonesta ES Suites Auburn Hills Detroit. We're glad to hear our team member's quick assistance made your stay comfortable and you enjoyed our serene neighborhood. It's wonderful to know that the upgrade to accommodate your needs was processed smoothly. We truly appreciate your positive feedback and looking forward to serving you again.

8/10 - Boa

James Elliott

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 11 de abr. de 2024
James, thank you for choosing Sonesta ES Suites Auburn Hills Detroit. Since there's no specific feedback given, we hope your stay was enjoyable and met your expectations. We're looking forward to your next visit.

10/10 - Excelente

Janita

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Maria em 23 de mar. de 2024
Janita, thank you for your 5-star rating of Sonesta ES Suites Auburn Hills Detroit. It's gratifying to know we met your expectations. We would be delighted to welcome you back next time you're in Detroit.

10/10 - Excelente

Joshua

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 19 de mar. de 2024
Joshua, thank you so much for your top rating. We're thrilled you enjoyed your stay at Sonesta ES Suites Auburn Hills Detroit. We hope to welcome you back in the near future. Your satisfaction is our top priority.

10/10 - Excelente

Daniel

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I’m very impressed with this property! From the moment you arrive to the time you depart everything is great and such friendly staff! A nice modern and cool vibe all around.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Maria em 16 de mar. de 2024
We appreciate your lovely rating, Daniel!The satisfaction of our guests is important to us so we can't wait to see you back again at Sonesta ES Suites Auburn Hills Detroit soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

6/10 - Ok

Renee

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
The staff was friendly
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 16 de mar. de 2024
Renee, your recognition of our team members' friendliness is appreciated. Striving to maintain a friendly environment is always our goal. We hope for the opportunity to further exceed your expectations in the future.

6/10 - Ok

Jenny

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 17 de mar. de 2024
We appreciate you taking the time to share your feedback, Jenny.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 - Boa

Leann

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 23 de mar. de 2024
Thank you for the 4-star rating, Leann!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta ES Suites Auburn Hills Detroit. Thank you again for sharing!

10/10 - Excelente

Tammy

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful place to stay!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 25 de fev. de 2024
Tammy, thank you kindly for your remarkable feedback about your stay at Sonesta ES Suites Auburn Hills Detroit. We're thrilled to hear that we were able to provide a wonderful experience for you. Your review means a lot to our team members. We genuinely hope to see you again soon.

10/10 - Excelente

Alex

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All listed amenities where there and functioning they made good use of the small space for the room
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 24 de fev. de 2024
Alex, we're pleased to hear you appreciated all the well-functioning amenities at Sonesta ES Suites Auburn Hills Detroit. Our aim is to optimize every inch of space we've got to offer a comfortable and efficient experience. We look forward to hosting you again in the future.

8/10 - Boa

Denise

Pontos positivos: Limpeza e serviço e funcionários
Room was big, comfy bed. Bathroom was needing some minor repairs-cracked tiles, caulking replaced etc.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 24 de fev. de 2024
Denise, thank you for your feedback about your stay at Sonesta ES Suites Auburn Hills Detroit. We're pleased to hear that you found the room spacious and the bed comfortable. Your notes about the bathroom maintenance have been taken into account and will be shared with our maintenance team. We appreciate you bringing it to our attention and hope it didn't hinder your overall experience. Looking forward to welcoming you back soon.

10/10 - Excelente

Lovell

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was very friendly. The room was clean and i liked the breakfast.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 20 de fev. de 2024
Lovell, it's terrific to know that you experienced the warm and friendly service at Sonesta ES Suites Auburn Hills Detroit. We're delighted you enjoyed your stay with us, from the sparkling clean rooms to the satisfying breakfast. We appreciate your feedback and look forward to your next visit.

2/10 - Terrível

Kesha

Viagem em grupo, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
No cleaning crew on the weekend no towels and ran out of toilet paper and dishwasher did not work had to wash dishes by hand
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 13 de fev. de 2024
Kesha, we regret to hear your stay wasn't up to your expectations and that you faced issues with the cleanliness standards and amenities. Being available to provide adequate items for your comfort is a priority and we regret the inconvenience caused. It's disheartening that the dishwasher was bothering you, and we truly understand the inconvenience of washing dishes by hand. We value your feedback and will address these issues with our colleagues to ensure better service in future. We hope you will provide us another opportunity to serve you better.

10/10 - Excelente

Jill

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Spacious rooms, very clean! The hotel is so close to fantastic shopping and dining. Great place to stay!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 9 de fev. de 2024
Jill, we're thrilled that you found the rooms at Sonesta ES Suites Auburn Hills Detroit spacious and immaculate. It's also great to hear you enjoyed our convenient location near excellent shopping and dining options. We appreciate your delightful remarks and look forward to having you stay with us again.

8/10 - Boa

Ketera

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I loved that it was near multiple restaurants
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 6 de fev. de 2024
Ketera, it's great to hear you appreciated the convenient location of Sonesta ES Suites Auburn Hills Detroit. Our proximity to a variety of dining options is certainly a feature that guests enjoy. We hope your stay was enjoyable and look forward to welcoming you back in the future.

8/10 - Boa

William

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice quiet property.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 5 de fev. de 2024
William, it's wonderful to hear that you enjoyed the tranquil ambiance at Sonesta ES Suites Auburn Hills Detroit. We're dedicated to ensuring our guests a serene and inviting stay. Thank you for sharing your thoughts, and we look forward to your return.

10/10 - Excelente

Wayne

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 13 diárias em jan. de 2024
Resposta de Customer Service em 5 de fev. de 2024
Thank you for the amazing rating, Wayne!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta ES Suites Auburn Hills Detroit soon!Thanks again for leaving your feedback!

6/10 - Ok

Viajante verificado

Pontos negativos: Limpeza
There are much better and cheaper hotels in area.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 31 de jan. de 2024
We appreciate the feedback, even if it's simply through a rating. For us to provide an enhanced experience, we encourage sharing of specific areas that need improvement next time. We hope to see you again for a better stay.

2/10 - Terrível

Sierra

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Customer Service em 31 de jan. de 2024
Sierra, your rating indicates that your experience may not have met your expectations. Your feedback is valued and it would be helpful to learn specifics of your stay to identify potential areas of improvement. Your insights matter and we hope you'll consider sharing more detail in the future.

6/10 - Ok

WILLIAM

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Place wasnt what yhe rating reflected at all. Not a 4+ by any means.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 22 de jan. de 2024
William, thank you for sharing your feedback. We recognize your experience did not meet your expectations based on the rating. We continually strive to improve our guest experience and hope to have the opportunity to serve you better in the future.

10/10 - Excelente

Sarah

Hospedou-se por 4 diárias em jan. de 2024
Resposta de Customer Service em 18 de jan. de 2024
Sarah, it's wonderful to see your perfect rating for Sonesta ES Suites Auburn Hills Detroit! We are truly grateful for your support and hope to have the pleasure of welcoming you back in the future. Thank you once again for choosing us as your preferred stay destination.

10/10 - Excelente

Jermaine

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 5 de fev. de 2024
Jermaine, we're thrilled to see your top-tier rating for your stay at Sonesta ES Suites Auburn Hills Detroit. We eagerly anticipate your next visit so we can continue striving to deliver exceptional experiences! Thank you for choosing us.

8/10 - Boa

Adam

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff and super clean.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Customer Service em 13 de jan. de 2024
Adam, we're truly thrilled to hear that you appreciated the cleanliness at Sonesta ES Suites Auburn Hills Detroit. It's also wonderful to hear your compliments towards our dedicated team members. We hope to host you again in the future and strive to always exceed your expectations.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Limpeza
Last night of a 2-week trip.
(The property is being worked on some, I believe, but not sure exactly how much. We saw windows being replaced.) The rooms felt worn out, but we chose this hotel for the 2-bedroom layout for our family. Breakfast was decent. People were friendly. Met the need, but not a favorite I would necessarily come back to.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 9 de jan. de 2024
It's delightful to hear that you have chosen the Sonesta ES Suites Auburn Hills Detroit due to it's accommodating layout. We notice your constructive point of having observed some rooms needing refreshing. Our aim is to continually upgrade our facilities to offer our guests a comfortable stay. Additionally, it's great to hear you enjoyed breakfast and found our team members to be cordial. While we might not have been your first choice this time, we promise to endeavor in making your future stay more enjoyable. We would be happy to have the chance to serve you again.

4/10 - Insatisfatória

Christine

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wouldn’t go back
The room smelled horribly of cigarettes, was not clean and the beds were terribly uncomfortable.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 9 de jan. de 2024
Christine, we deeply regret that your stay did not meet your expectations. We're distressed to hear about the discomfort caused by the scent in your room, the cleanliness levels, and the beds. We want all our guests to enjoy a fresh, clean, and comfortable environment, and it's clear you had some trouble with that. Please know we are fully committed to rectifying these issues for future stays. We hope to have another opportunity to better serve you.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Customer Service em 3 de jan. de 2024
Thank you for the perfect rating!We are very pleased to hear that you had a wonderful stay at Sonesta ES Suites Auburn Hills Detroit. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 - Boa

Tiara

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
The room itself and utilities are a little worn and dated otherwise very much a clean room.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 13 de jan. de 2024
Tiara, thank you for taking the time to share your thoughts. At Sonesta ES Suites Auburn Hills Detroit, we're committed to improving our guest experience, and your feedback about the room's conditions will guide us. It's heartening to note you found the room to be clean. We're looking forward to your next visit, where we aim to exceed your expectations, and showcase our enhancements.

10/10 - Excelente

Stewart, Saint Ann

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Best place to rest
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Customer Service em 24 de dez. de 2023
Stewart, it's fantastic to hear you consider the Sonesta ES Suites Auburn Hills Detroit as the best place for relaxation. We're thrilled that we could provide a comfortable and cozy retreat for you. We anticipate your next visit with great pleasure.

10/10 - Excelente

Marshall

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Customer Service em 19 de dez. de 2023
Marshall, it's wonderful to note your perfect rating for Sonesta ES Suites Auburn Hills Detroit! We're thrilled you enjoyed your stay and look forward to welcoming you again for another exceptional experience.

10/10 - Excelente

Wilbert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice clean and affordable,
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Customer Service em 25 de nov. de 2023
Wilbert, it's great to hear that you found the Sonesta ES Suites Auburn Hills Detroit to be neat, budget-friendly, and enjoyable. We appreciate your feedback and look forward to hosting you again in the future. Thank you for choosing our hotel for your stay.

2/10 - Terrível

Elise

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 18 de nov. de 2023
Elise, we're sincerely sorry to discover your stay did not meet your expectations. While there is no specific feedback to address, we genuinely value your input. Rest assured, our team is committed to continuous improvement in all we do. We hope you will consider giving us another opportunity to showcase our dedication to exceptional service.

6/10 - Ok

Brendon

Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 22 de out. de 2023
Thank you for sharing your feedback, Brendon!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 - Excelente

Francis

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly staff and nice rooms with lots of space for our big family.
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 16 de out. de 2023
Francis, thank you for sharing your excellent experience at Sonesta ES Suites Auburn Hills Detroit. We're thrilled to know our spacious rooms were able to accommodate your big family comfortably and that our team members were able to make your stay more enjoyable. We look forward to welcoming your family back in the future.

8/10 - Boa

Deborah

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Shopping trip
The room was spacious and very nice having a full kitchen with separate sitting area. Breakfast was also pretty decent and staff friendly.
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 16 de out. de 2023
Deborah, thank you for highlighting the spaciousness and functionality of your room at Sonesta ES Suites Auburn Hills Detroit, along with the enjoyable breakfast and friendliness of our team members. We appreciate your feedback and hope you'll consider us for future visits to Detroit.

8/10 - Boa

Rusty

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was very comfortable and while I didn't use the kitchenette, having access to real dishes in the room was very nice as well as microwave, prep sink, full size fridge and induction top. This room would be very comfortable for an extended stay. Morning breakfast was ok. Nothing amazing. All a bit bland. I wished the breakfast started at 6am.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Customer Service em 12 de out. de 2023
Rusty, thank you for choosing to stay at Sonesta ES Suites Auburn Hills Detroit. It's wonderful to know you found our room amenities, including the full-sized refrigerator and induction top, to be handy, even for those not planning to cook. We apologize if our breakfast didn't quite hit the mark, and we've noted your suggestion of an earlier start time. We hope to serve you again on any future visits, perhaps even for an extended stay.

10/10 - Excelente

Marcelo

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 10 de out. de 2023
Thank you for the fantastic rating, Marcelo!It's outstanding you had such a wonderful experience at Sonesta ES Suites Auburn Hills Detroit. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - Excelente

julie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Customer Service em 29 de set. de 2023
Julie, it's wonderful to hear that your experience at Sonesta ES Suites Auburn Hills Detroit was positively reflected in your rating. We hope to have the pleasure of welcoming you back soon. Your satisfaction is our utmost reward!

10/10 - Excelente

Debra K

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Customer Service em 26 de set. de 2023
Thanks for the perfect rating, Debra!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta ES Suites Auburn Hills Detroit.Have a wonderful day!

10/10 - Excelente

Cynthia

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Customer Service em 24 de set. de 2023
Cynthia, the team at Sonesta ES Suites Auburn Hills Detroit deeply appreciates your perfect score rating. We are delighted to note you had a wonderful stay and it's encouraging to know that our diligent efforts are truly making a difference to those who choose to stay with us. We're eagerly looking forward to your next visit. Safe travels until then!

10/10 - Excelente

Gary

Hospedou-se por 2 diárias em set. de 2023
Resposta de Customer Service em 24 de set. de 2023
Thanks, Gary! It's outstanding your time at Sonesta ES Suites Auburn Hills Detroit was fantastic. We can't wait until your next visit!

6/10 - Ok

Irene P

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Customer Service em 14 de set. de 2023
Irene, we noticed your recent rating and we understand that there may be areas where we didn't meet your expectations. We are committed to continually improving our services, and we appreciate the feedback. We hope you'll give us another opportunity to provide a better experience in the future.

10/10 - Excelente

Jen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Had a great stay, was very impressed with the rooms and the breakfast. Friendly staff!
Hospedou-se por 2 diárias em set. de 2023
Resposta de Customer Service em 11 de set. de 2023
Jen, thank you for your glowing review! It's truly heartening to hear you were impressed with the comfort of our rooms at Sonesta ES Suites Auburn Hills Detroit. Our team takes pride in creating a welcoming ambiance for guests and we are thrilled you enjoyed our comprehensive breakfast options. We look forward to making your next stay just as memorable!

6/10 - Ok

shuming

Pontos negativos: Condições e instalações da propriedade
we arrived hotel arround 11pm on Friday , no hot water!! we Left from the hotel before 7am on Saturday, still no hot water.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Customer Service em 12 de set. de 2023
Shuming, we regret to hear about your experience with the lack of hot water during your stay. We understand how this can certainly affect the comfort of your visit. Rest assured, this is not a typical occurrence. We thank you for bringing this to our attention. Our team is dedicated to providing the best service possible and your feedback assists us in further improving. We hope we will have another chance to better serve you in the future.

10/10 - Excelente

Katie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Customer Service em 5 de set. de 2023
Katie, it's wonderful to know you had the best experience at Sonesta ES Suites Auburn Hills Detroit. We appreciate your stellar rating and hope to welcome you back soon for yet another delightful stay! Safe travels!

4/10 - Insatisfatória

Donald

Viagem a dois, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was not very clean. Hair on the shower curtain, bathtub, and towel rack. We had forgotten our room key and came back from our event late at night. I called on my cell phone from outside of the hotel and asked for a replacement key and just gave the receptionist only the room number. She did not verify our identity or even ask what the name was on the booking. Made us keys and never confirmed who we were once. At midnight they just let people have keys to rooms without having any idea who they are or if they are even a guest at the hotel. This is very very unsafe.
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Customer Service em 4 de set. de 2023
Donald, it's concerning to hear about your encounter with cleanliness and security during your stay. A top-notch hygiene experience, as well as ensuring all guest's safety, are among our key priorities. It sounds like your experience did not match that. We're reviewing your comments with our team members to enhance our procedures and provide an improved stay in the future. Thank you for bringing these matters to our attention.

10/10 - Excelente

Howard

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It’s a nice place
Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Service em 30 de ago. de 2023
Thanks for the perfect rating, Howard!We're pleased to hear that you have fully enjoyed your stay at Sonesta ES Suites Auburn Hills Detroit, as we strive to create a full service experience for our guests. We can't wait to see you again soon!