2/10 - Terrível
Murwarid
Viagem com família e crianças pequenas
17 de out. de 2025
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e comodidades
Hotel was clean and had good free parking. However the staff and especially the manager on duty was extremely unprofessional.
We had booked for 2 nights, arrived at the hotel around 11pm and the reception took about 25 to check us in as the room booked for was occupied by someone else so she had to find another room. I had requested crib which they said not available which is fine. WiFi didn’t work as it keep saying wrong password and that should have been my hint that something is not right.
On the day that we were supposed to check out, the manager came to our door banging (woke up by 2 babies) asking us to come to lobby or he is gonna call the police. Obviously worried I went down and he said that he has no record of us and what were are doing in that room. I told him that we had checked in and his employee gave us room keys (obviously I didn’t grab the keys by going to his office). He keep shouting saying he had no record of us and the room was booked under someone else for 1 night.
I showed him our booking confirmation and ID. After looking into it he said some hotel staff has marked us as “no show” and we should not be in that room. I was like how is that my problem or my responsibility that his staff messed up? And he threatened us with police? He only said sorry 1 time and said he will deal with his staff and went back to his office. I stood in the lobby for 10 min and he didn’t come out.
I was extremely embarrassed in front of other guest
Murwarid
Hospedou-se por 2 diárias em out. de 2025