Comodidades da propriedade

Avaliações de Auburn Hills Marriott Pontiac

3.5 out of 5
Auburn Hills Marriott Pontiac
3600 Centerpoint Pkwy, Pontiac, MI

Avaliações

8,6

Excelente

Nota 10 - Excelente. 334 de 595 avaliações" "
Nota 8 - Boa. 168 de 595 avaliações" "
Nota 6 - Ok. 47 de 595 avaliações" "
Nota 4 - Insatisfatória. 27 de 595 avaliações" "
Nota 2 - Terrível. 19 de 595 avaliações" "

9,0/10

Limpeza

9,0/10

Serviço e funcionários

8,4/10

Comodidades

8,8/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Fernanda, Belo Horizonte

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente hotel com excelente café da manhã
Excelente hotel com excelente café da manhã

6/10 - Ok

Michael

Pontos positivos: Limpeza
Friendly staff
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Chip em 21 de mai. de 2024
Thank you so much for your feedback. We appreciate you and we hope that in the future you return so that we can provide a better experience for you.

8/10 - Boa

Joyce, North Richland Hills

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
The food was good, although there was no menu in our room. My problem was that the bedding was supposed to be white, but the sheets and down comforter were dingy, tan-ish, brown-ish. The carpet was visibly dirty as well. I was afraid to walk barefoot bc I didn't want to get a foot fungus. This was a short-notice rental and otherwise, I love Marriott. The building looked great, but the room and bedding left something yearning.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Chip em 21 de mai. de 2024
Thank you so much for taking time out to leave us some feedback. We pride ourselves in making the guest experience nothing less than spectacular by taking the feedback and correcting the issues. I have notified our housekeeping department and a plan is in place to make sure that the next time you stay you will see improvements. We appreciate you and hope that in the future you return so that we can provide a better experience for you!

10/10 - Excelente

Mark

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Such an amazing staff!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Chip em 21 de mai. de 2024
Thank you so much for this awesome feedback. We are pleased to know that we were able to uphold our end of the bargain in ensuring great service to you doing your time of travel. Whenever your in the area, we would love to have you back as a guest to create more memories.

8/10 - Boa

Constance

Viagem com a família
Pontos positivos: Limpeza
Nice environment and comfortable bed.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Chip em 21 de mai. de 2024
Thank you very much for taking time to leave us a review. We are pleased to know that our hotel environment was pleasant and met your expectations. We would love to have you back in the future whenever your in the area. Thanks for being awesome!

4/10 - Insatisfatória

Joshua

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lady who ran it up front was super pretty and super nice. The lil bald guy on 3rd shift was a hole!! Water was cold the only reason I wanted for my son. Hair in the pool. Overall experience… sucked!!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Chip em 21 de abr. de 2024
Thank you, so much for taking time out to give us some feedback. We take it as an opportunity to grow. We hope that in the future you return so that we can create a better experience for you.

10/10 - Excelente

Shadi

Pontos positivos: Comodidades e condições e instalações da propriedade
Ok
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Chip em 15 de abr. de 2024
Thank you so much for taking time out to provide us with some feed back. The rating 5 out of 5 is amazing and makes us happy to know that we were about to meet your accommodations. We appreciate you more that you ever know and we hope that whenever you travel in the future you allow us to host you again. Until next time!

10/10 - Excelente

Mary

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very close to some great places to eat. It was noisy because of a wedding. Lots of doors slamming late.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Chip em 26 de mar. de 2024
Thank you so much for taking out time to connect with us to give some feedback. We are pleased to know that we were able to meet your accommodations. We also appreciate you high despite the business of the wedding guest. Thank you for your understanding. You are the true definition of a good sport and a wonderful guest. We would love to have you back whenever you are visiting the area and will ensure that we would make it a priority with a quieter cozier stay. Thanks Ms. Mary, have a wonderful rest of your week.

2/10 - Terrível

Anouvong

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Chip em 19 de mar. de 2024
We would like to first start by saying that we apologize for a less than spectacular experience with us. It is our duty to ensure every guest has a great experience. We thank you for your feedback and for choosing our hotel. We take it as an opportunity to grow! In the future we would love to have you back to give you the experience you deserve. Once again, we do apologize and hope you allow us to redeem ourselves.

10/10 - Excelente

april

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very smooth check in, extremely clean lobby, I would recommend to anyone traveling
Hospedou-se por 1 diária em mar. de 2024
Resposta de Chip em 10 de mar. de 2024
Thank you so much for your positive feedback! We appreciate you for allowing us to host you during your time of travel. We would love to have you back as a guest whenever you are looking to travel.

10/10 - Excelente

Jason

Pontos positivos: Limpeza
Hospedou-se por 1 diária em fev. de 2024
Resposta de Chip em 2 de mar. de 2024
Thank You so much for taking time out to leave us some feedback. We are pleased to know that we were able to meet your expectations. We would love to have you back anytime you are traveling to the area. Until next time!

10/10 - Excelente

Zach

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Solid location and friendly staff. Hotel isn’t perfect but exactly what we expected
Hospedou-se por 1 diária em fev. de 2024
Resposta de Chip em 20 de fev. de 2024
We are pleased to know that we were able to meet your accommodations. We appreciate your feedback as we do value your view. We hope that in the future you will allow us to host you again.

10/10 - Excelente

Crystal

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Chip em 15 de fev. de 2024
Thank you so much for your feedback! We appreciate your business and would love to have you back whenever you are in the area.

10/10 - Excelente

Angel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel. Very clean and food in the restaurant was also very good. What stands out at this hotel though was the staff. Everyone was helpful and extremely professional. One staff in particular, Ms.Tina, was honestly one of the nicest ladies I have had the pleasure of meeting. I was with a group of hockey players and she went above and beyond in ensuring all the kids had a good breakfast. She even kept the breakfast available an extra hour as she knew kids had a late game. This lady is a gem and the Marriott is lucky to have her!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Chip em 30 de jan. de 2024
Thank you so much for this wonderful response. We are happy to hear you had an amazing experience! Ms. Tina is indeed a gem and yes, we are so very lucky to have her. We are also very lucky to have hosted you during your stay with us and we hope you return to create more memories with us here at the Auburn Hills Marriott Pontiac!

8/10 - Boa

Matthew

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Chip em 30 de jan. de 2024
Thank you so much for your feedback. We appreciate you for allowing our hotel to host you during your time of travel.

10/10 - Excelente

Linda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Weekend stay
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Chip em 30 de jan. de 2024
Thank you so much for taking time out of your busy schedule to give us some feedback. We were honored to have you as our guest, and we hope you return so that we can provide more wonderful experiences for you and your family.

10/10 - Excelente

Renee

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Chip em 11 de dez. de 2023
Thank you so much for taking time out to leave us a review. We appreciate your business and kindness! We hope that in the future you allow our hotel and staff to accommodate you and your family once again.

10/10 - Excelente

?????

Resposta de Chip em 15 de fev. de 2024
Thank you so much for taking time out to give us some feedback. We are pleased to hear that you enjoyed your stay with us. We would love to host you again whenever you are in the area.

10/10 - Excelente

Jeffrey

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Chip em 13 de nov. de 2023
Thank you so much for taking time out of your day to leave us some feedback. We appreciate your positive review. We hope that in the future you return to stay with us so that we can create more memorable experiences.

8/10 - Boa

Bryce

Hospedou-se por 2 diárias em out. de 2023
Resposta de Chip em 25 de nov. de 2023
Thank you so much for taking time out to leave us some feedback as we look to it as opportunities to grow. We appreciate your business and hope that during your future travels you allow us to host you again.

4/10 - Insatisfatória

Rajat

Hospedou-se por 2 diárias em out. de 2023
Resposta de Chip em 13 de nov. de 2023
We appreciate your business and for you taking time to give us some feedback. We take it as an opportunity to grow.

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Chip em 11 de out. de 2023
Thank you so much for taking the time to give us some feedback from your past stay. We are pleased to know that we were able to meet your accommodations. We hope in the future whenever you're visiting the area, that you give us the honor to host you and your family again. You are much appreciated!!

8/10 - Boa

Sandra

Hospedou-se por 2 diárias em set. de 2023
Resposta de Chip em 20 de set. de 2023
Thank you so much for taking time out of you busy schedule to give us feedback. We appreciate your business and would hope that in the future you allow us to host you again.

10/10 - Excelente

Violetta

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
nice
Hospedou-se por 2 diárias em set. de 2023
Resposta de Chip em 19 de set. de 2023
Thank you so much for the positive feedback. We are pleased to know that our hotel was able to meet your standards. We hope that in the future you return so that we can create more wonderful memories for you.

6/10 - Ok

Cassandra

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed here for my boyfriends birthday since it was close to top golf and we didn’t want to drive far afterwards. The room was attractive and clean for the price. Check in was easy and hotel staff was friendly. Bad area looked good but there was an event and it was crowded. The only negative to this stay was that the bed was the most uncomfortable thing I have slept on in awhile. Oh my God - I woke up feeling terrible followed by feeling sore for the next following days. I was not expecting that as hotels beds are usually one of the best
Hospedou-se por 1 diária em set. de 2023
Resposta de Chip em 19 de set. de 2023
Thank you for taking time out to give us feedback. We take it as an opportunity to improve on our guest experience. We apologize if we did not meet your full expectations. We want you to know that we appreciate your honesty as it allows us to grow.

10/10 - Excelente

Shadi

Hospedou-se por 1 diária em set. de 2023
Resposta de Chip em 11 de out. de 2023
We appreciate your positive feedback and we are pleased to know that our establishment met your accommodations. We hope that in the future you all return to make more memorable experiences with us here at the Auburn Hills Marriott Pontiac. You are Awesome!!

2/10 - Terrível

Alejandra

Hospedou-se por 3 diárias em ago. de 2023
Resposta de Vita em 30 de ago. de 2023
We are so sorry to hear that your stay with us was less than excellent. We strive to provide an exceptional service to our guests during their stays. I am so sorry that you did not experience the same . Our customer service is top notch and we are in top 50 nation wide. Once again We are so sorry

10/10 - Excelente

Joaquin

Pontos positivos: Limpeza
Hospedou-se por 1 diária em ago. de 2023
Resposta de Chip em 25 de ago. de 2023
Thank you so much for taking time out to give us some feedback. We appreciate you and can't wait for you to return to our hotel to create more memories.

10/10 - Excelente

Zacqueline

Viagem de negócios
Hospedou-se por 5 diárias em ago. de 2023
Resposta de Chip em 16 de ago. de 2023
Thank you so much for taking time out of your day to give us feedback. We appreciate you and hope you return in the future to stay with us again.

4/10 - Insatisfatória

Jasmine

Pontos positivos: Limpeza
Charged my card twice.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Chip em 16 de ago. de 2023
We sincerely apologize for the inconvenience. It is our mission to make sure our guests receive renowned customer service. We hope that in the future you return so that we can leave a better impression on you. Thank you!

10/10 - Excelente

LOU

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
40th anniversary of the Fiero event was held there great job
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Chip em 31 de jul. de 2023
Thank you so much for taking time out of your day to give us some feedback. We are very pleased to know that our establishment was able to meet your accommodations. We hope that in the future you return so that we can make another memorable stay for you. Our staff really enjoyed learning about the cars. Until next time!

10/10 - Excelente

Mike

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em jul. de 2023
Resposta de Chip em 22 de jul. de 2023
Thank you so much for your feedback! We appreciate you for choosing our hotel to meet your accommodations.

10/10 - Excelente

Jevon

Hospedou-se por 1 diária em jul. de 2023
Resposta de Chip em 31 de jul. de 2023
Thank you so much for taking time out of your day to give us some feedback. We are very pleased to know that our establishment was able to meet your accommodations. We hope that in the future you return so that we can make another memorable stay for you. Until next time!

10/10 - Excelente

James

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing!!!!!!!!!!
Hospedou-se por 1 diária em jul. de 2023
Resposta de Chip em 22 de jul. de 2023
You are amazing! We appreciate you for feedback and for choosing our establishment to meet your accommodations! Until we meet again!

10/10 - Excelente

Howard

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean and comfortable.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Chip em 6 de jul. de 2023
Thank you so much for your feedback! We are happy to hear that we met your expectations and we can't wait to have you back at our hotel as a guest!

6/10 - Ok

Mark

Pontos negativos: Condições e instalações da propriedade
The sink in the bathroom was stopped up.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Chip em 30 de jun. de 2023
We definitely would like to apologize for any inconvenience that this might have caused. We thank you for taking time out to give us feed back and we hope that in the future you decide to visit us again so that we can make your stay incredible.

10/10 - Excelente

Taylor

Hospedou-se por 1 diária em jun. de 2023
Resposta de Chip em 31 de jul. de 2023
Thank you so much for taking time out of your day to give us some feedback. We are very pleased to know that our establishment was able to meet your accommodations. We hope that in the future you return so that we can make another memorable stay for you. Until next time!

4/10 - Insatisfatória

Mikael

Hospedou-se por 5 diárias em mai. de 2023
Resposta de Vita em 20 de jun. de 2023
Hello,Thank you so much for sharing your feedback. I am so sorry to hear that your stay with us was less than excellent. Please, let us know if there is anything we can do to make it right.

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Condições e instalações da propriedade
The offerings in the concierge lounge were disappointing given the significant premium for an otherwise smaller than usual room
Hospedou-se por 1 diária em jun. de 2023
Resposta de Chip em 3 de jun. de 2023
We would like to apologize for your displeasure with the lounge and we also thank you for your feedback as we consider it an opportunity to improve. We hope that in the future you would return so that we can provide a better experience.

10/10 - Excelente

Joe

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mai. de 2023
Resposta de Chip em 9 de mai. de 2023
Thank you so much for your positive feedback! We are beyond thrilled to know that our hotel was able to meet your accommodations. We would be more than happy to have you back whenever you are visiting the area. Until next time!!

6/10 - Ok

Gustavo

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2023
Resposta de Chip em 9 de mai. de 2023
Thank you so much for your feedback!

2/10 - Terrível

Paul

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Comodidades
Wi-Fi terrible and they charge for everything
Hospedou-se por 1 diária em abr. de 2023
Resposta de SC em 1 de mai. de 2023
If you sign up as a Bonvoy member the WIFI is free. Otherwise, we are a full-service hotel. We don't advertise anything is free, so we do apologize.

8/10 - Boa

Carlos

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em abr. de 2023
Resposta de Chip em 24 de abr. de 2023
Thank you so much for your feedback. We hope that in the future you return to stay with us.

6/10 - Ok

Betsy L, Jersey City

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The property was just ok. Many unattended kids running around the hotel completely unchecked while the parents drank at the bar. Not cool. I was there with my child who obviously did not behave in that way.
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Chip em 18 de abr. de 2023
We definitely appreciate your feedback as we look to it as an opportunity to grow. We do understand your views as we do try our best to make all of our guests feel comfortable. We hope that in the future you return to stay with us so that we can provide you with a more pleasant stay.

8/10 - Boa

Christopher A

Hospedou-se por 2 diárias em abr. de 2023
Resposta de Chip em 9 de mai. de 2023
Thank you so much for staying with us and taking time out of your day to give us some feedback! You are appreciated!

6/10 - Ok

Anthony

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
It was an ok stay. The smell at the hotel war terrible, something like chlorox. The breakfast was not good either, they have eggs but not sausage and bacon together the same day, only one kind a day, they switch them basically. Anyways, last year stay was better I think, besides the breakfast (it wasn’t good either).
Hospedou-se por 1 diária em mar. de 2023
Resposta de Chip em 18 de mar. de 2023
Good afternoon. We appreciate the feedback as we look at it as an opportunity to improve our guest experience. We hope that in the future you return to our property so that we can make a more amazing experience for you.

4/10 - Insatisfatória

Borislav

Hospedou-se por 2 diárias em mar. de 2023
Resposta de Chip em 27 de mar. de 2023
We appreciate your feedback as we use it as an opportunity to improve our guest experience. We hope that in the future you return to our property to showcase an improved and wonderful stay for you!

10/10 - Excelente

Zaira

Hospedou-se por 1 diária em fev. de 2023
Resposta de Chip em 18 de mar. de 2023
We appreciate your feedback and we hope to see you in the future! Until next time!

10/10 - Excelente

Jason

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was great at check in. Super friendly and gave us all the information we needed. The entire property was very clean and inviting. Our room was very clean, almost purified. We were very pleased with the entire experience.
Hospedou-se por 1 diária em fev. de 2023
Resposta de Darris em 19 de fev. de 2023
Thank you so much for your feedback. We are pleased to hear about your experience and we hope that in the future whenever your in the area you allow us to host you and your family. Until next time our friend.

10/10 - Excelente

Jamie

Hospedou-se por 1 diária em fev. de 2023
Resposta de Chip em 18 de mar. de 2023
We appreciate your feedback and we hope to see you in the future! Until next time!