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"This was our third time staying at The Residence. The location is lovely, staff are very friendly and helpful. Highly recommend."

"Romantic & spacious enough for a couple stay"

"As much as it is on the other side of Bintan, the serene and beautiful scenery truly makes up for it. Everything was very convenient, and staff were very attentive."

"プライベートビーチに面しながらも海岸沿いの幹線道路から少し入ったこの場所は街にも近く便利でありながらとても静かでここで数日ほぼなにもせずにただただリラックスしたいと願った私たちにとって理想の宿でした。"

"Me senti muito à vontade os funcionários foram muito gentis nos chamavam pelo nome. Gostei de tudo. "

"Secluded location, completely private beach with only resort guests, perfect for a long weekend. The towels are not so clean, with dead bugs on them and marks on them. Better to bring your own bath towels. Super hardworking staffs especially those who serve at the restaurant, they work from 7am till 10pm. Big respect! Reception staffs are friendly and helpful too. The only issue is the aircon in the room, it switches off automatically almost every hour, hard to maintain a cool enough room...

"Rooms were very good, large and clean. Service was friendly and helpful. The whole resort was lovely, plenty of water activities to do or just enjoy the peace and quiet. Food was excellent with plenty to choose from."

"The property has a terrible regard to cleanliness and comfort of their guests. Too many cleanliness issues from the room, to their restaurant even in its public area to get to the guest rooms. Shame because the beach is great for swimming, calm waters and great sand. The pool is not bad at all as well. Other than those two, I would not recommend this property to anyone who wants to go to Bintan for a quick R&R - not only that its more than an hour from the terminal, the property is just not...

"Everything was fine including service and staff but the bathroom was kept open due to lack of lock from outside and this resulted in a rat entering the room"

"Housekeeping is good. Bed pillow a big sagging. Customer service is good."

"Air-conditioning was faulty but glad they managed to fix it when we return after making complaints."