2/10
We arrived at 3:20 not realizing check in wasn't until 4;00. We were told they were still cleaning our suite with 2 beds for us (two single women traveling together). We had Ubered there from the airport so we agreed to go find a restaurant until our 4pm check in. There was no restroom in the lobby to use nor was there a place to store our bags. We took our bags and Ubered $10 to a nearby restaurant. We killed an hour and came back around 4:30, paying another $10. We were told our room was still not ready. We agreed to take a smaller room and share a queen bed just to get a room because by then we were late for our evening plans. The room smelled like smoke and it was very uncomfortable sharing a bed. The young lady that came on duty at the time we were leaving for our event was very apologetic and said she had reached out to Expedia to get us a refund on the price difference of the suite we had booked vs the smoky queen room we received. I have not heard anything and it has been 2 weeks. I waited to post a poor review hoping that the refund would offset the poor experience we had but I haven't seen a price adjustment nor has anyone reached out to me.
Lisa
Hospedou-se por 1 diária em jun. de 2025