Café da manhã e jantar, culinária americana

Avaliações de Holiday Inn Denver East, an IHG Hotel

3.5 out of 5
Holiday Inn Denver East, an IHG Hotel
3333 East Quebec Street, Denver, CO

Avaliações

7,0

Boa

Nota 10 - Excelente. 326 de 1003 avaliações" "
Nota 8 - Boa. 241 de 1003 avaliações" "
Nota 6 - Ok. 171 de 1003 avaliações" "
Nota 4 - Insatisfatória. 131 de 1003 avaliações" "
Nota 2 - Terrível. 134 de 1003 avaliações" "

7,6/10

Limpeza

7,8/10

Serviço e funcionários

7,2/10

Comodidades

7,0/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Camilla

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Péssima recepção
A recepcionista que me atendeu no check-in foi muito grossa comigo, não sabe atender os clientes, foi pouco empática e não se prontificou a me auxiliar em nada.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Hotelmgmt em 11 de jun. de 2023
Camilla, thank you for taking the time to leave us your feedback. We are disheartened to hear you had a disappointing experience. Please accept our sincere apology for the inconvenience and know that we will be reviewing your comments further. We hope we will have another opportunity to impress you in the future.

8/10 - Boa

Robin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The door to the balcony wasn't functioning.
Hospedou-se por 1 diária em mai. de 2024

6/10 - Ok

lilmickagmail.com

Viagem em grupo
Pontos positivos: Serviço e funcionários e comodidades
It was in a good area. But we didn't have hot water.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 21 de mai. de 2024
Thank you for sharing your experience with us. We're delighted that the location of our property was to your liking. However, we're concerned to learn about the hot water challenges you encountered. Rest assured, our team will address this matter promptly to ensure improvements are made. We look forward to the opportunity to welcome you back and provide you with a truly exceptional stay in the future.

10/10 - Excelente

JoeSandra

Viagem em grupo
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Front desk was really nice! Check in was smooth. Hotel bar was nice they were really friendly also! Room not cleaned properly.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de General Manager em 21 de mai. de 2024
Dear Joe,Thank you for your review and for highlighting our fantastic service! We are glad you enjoyed interacting with our front desk and bar team. However, we apologize for your concerns with the cleanliness of our accommodations. This will be shared with housekeeping and corrected to ensure a higher quality visit for you and our other guests going forward. We appreciate your feedback, and it would be an honor if you chose to stay with us again the next time you visit Denver.

10/10 - Excelente

Alexis

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
very good staff in frondesk apart from that they know how to speak spanish in case you are a tourist like me, excellent stay.
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 21 de mai. de 2024
Dear Alexis,Thank you so much for taking the time to share your thoughts on your recent visit. We take great pride in catering to our guests’ needs the best way we can, so we’re delighted this commitment was reflected in your stay. It was a pleasure having you here, and we hope you return soon!

10/10 - Excelente

Mary

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff, especially Ali were fantastic! Clean, safe hotel.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 15 de mai. de 2024
Dear Mary,It's an honor to earn a perfect rating from you! We prioritize the experience and satisfaction of our guests, and your review reaffirms the hard work we put in every day. Your kind comments will be shared with Ali, and he'll be glad to hear your recognition. Thank you for your generous review. Having you as a guest was a pleasure, and we look forward to welcoming you back.

10/10 - Excelente

Zheng

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staffs are very nice.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 15 de mai. de 2024
Dear Zheng,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay at Holiday Inn Denver East!

8/10 - Boa

Diane, Carver

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Clean and friendly staff but very loud road noise. Also bar/ restaurant should be open more hours and needs better service !
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 15 de mai. de 2024
Dear Diane,Thank you for choosing Holiday Inn Denver East. Our housekeeping team will be pleased you noticed their attention to detail, as cleanliness is a top priority for our team. However, we're sorry you could hear outside noise at times, and we hope you were still able to sleep comfortably. Your concerns will be taken into consideration as we strive to make improvements for our great guests. If your travels bring you back our way, we would be honored if you joined us again for a stay that is sure to exceed your expectations.

6/10 - Ok

free

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
The rooms were a bit run down, the door to the fridge and microwave was off track, so it made opening up a bit of a challenge first. The water temperature wasn't great, I had to change my room because there was no heat, the unit wasn't working, and the technician was gone for the evening. The balcony was difficult to open, and they were suppose to be finding me a room with a walk-in shower, that never happened.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de General Manager em 9 de mai. de 2024
Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our goal is to provide every guest with comfortable accommodations, and we offer our sincere apologies if that wasn't the case for you. Also, we're sorry for any difficulties you had with any of the appliances in your room. Your comments have been duly noted and will be promptly addressed by our maintenance team. We appreciate your feedback and hope you'll give us another chance to impress you in the future.

8/10 - Boa

Glenn

Pontos positivos: Limpeza e serviço e funcionários
Love the pillows
Hospedou-se por 6 diárias em abr. de 2024
Resposta de General Manager em 10 de mai. de 2024
Dear Glenn,Thank you for choosing Holiday Inn Denver East. We're thrilled to hear you loved the pillows, and we look forward to welcoming you back for another restful stay!

4/10 - Insatisfatória

Maximina

Viagem a dois
Pontos negativos: Serviço e funcionários
Overall, the place was nice, but the three nights we were there, we had no cold water in the sink or in the shower. We informed the front desk three times but was not resolved!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 8 de mai. de 2024
Dear Maximina,We appreciate your feedback, and we apologize for any issues with the cold water. This is not a typical experience, and we'll look into your comments further. Should you be in the area again, we hope you'll consider coming back to see us.

10/10 - Excelente

Stephanie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 6 de mai. de 2024
Dear Stephanie,Thank you for your feedback! We're glad you found our hotel clean. We look forward to welcoming you back soon for another enjoyable stay at Holiday Inn Denver East.

2/10 - Terrível

Kami

Viagem em grupo
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
The staff was rude. We were supposed to have and paid extra on joining rooms but were denied and blamed the reservation mistake on a new employee. Still paid full rate for 2 different rooms. Hotel had a bad smell throughout the whole place and had to pay to park your vehicle in the lot. Ridiculous!!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 2 de mai. de 2024
Dear Kami,The issues you raise are important to us. Please accept our apologies for any disappointment with the service you received. It's important to us that all our guests feel welcome, and we'll speak with our staff about your comments. In addition, we apologize for any concerns about odor, and we'll look into this further. Please note that our included amenities and parking information can be found online. Should you be in the area again, we hope you'll consider coming back to see us.

2/10 - Terrível

Miranda

Viagem a dois
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Stunk like crap, room was beyond dirty, sheets and bed spread were tinted brown.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Dear Miranda,Thank you for sharing your feedback with us. We are committed to providing the best possible experience and are disappointed to hear about the issues you encountered during your stay. We are addressing your concerns with our housekeeping team to ensure our cleanliness standards are upheld. We value your comments and hope for the opportunity to provide you with a more enjoyable experience in the future.

10/10 - Excelente

Yan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Convenient location
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Dear Yan,Thank you for reviewing your recent stay at Holiday Inn Denver East! We're glad that our location served you well during your recent stay, and we look forward to seeing you again soon!

10/10 - Excelente

Latoya

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the room and lobby! Loved the classic cheese burger in the bar.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de General Manager em 25 de abr. de 2024
Dear Latoya,Thank you for choosing Holiday Inn Denver East and for taking a moment to share your five-star rating! We are pleased that our accommodations and lobby area met the mark for you on your recent stay. In addition, it is wonderful to hear that you enjoyed your experience at Burgers & Crafts! It was a pleasure to host you, and we look forward to welcoming you back soon for another memorable visit.

4/10 - Insatisfatória

Laura

Hospedou-se por 6 diárias em abr. de 2024

8/10 - Boa

LaVontris

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em abr. de 2024

4/10 - Insatisfatória

Edel

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Not so clean, iron was broken request a replacement never showed up.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 24 de abr. de 2024
Dear Edel,Ensuring a clean and well-maintained environment for our guests is paramount, and we're disappointed to learn about the issues with cleanliness and the iron. Your feedback is invaluable, and we'll address these matters to ensure your next visit is a seamless experience.

6/10 - Ok

Marquita

Viagem a dois
Pontos negativos: Condições e instalações da propriedade
Smelt like dirty mop water as you entered the door. Was hit with a $359 deposit which definitely wasn’t worth it.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 24 de abr. de 2024
Dear Marquita,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if this wasn't the case for you. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be promptly addressed by our team. We appreciate your feedback and wish you safe travels ahead.

10/10 - Excelente

Drew

Hospedou-se por 3 diárias em abr. de 2024

8/10 - Boa

Felicity

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
We had a room with a balcony but we could not enjoy it as the huge AC/fans were right underneath us creating a lot of noise. We could not shower the first day because the water temperature would not adjust, and was scalding hot.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 24 de abr. de 2024
Dear Felicity,Thank you for sharing your experience. Your concerns regarding the noise and shower have been noted and will be addressed internally by maintenance. We sincerely apologize for any inconvenience this caused you. Thank you again for your feedback, and we hope you will consider staying with us again.

4/10 - Insatisfatória

jim

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024

10/10 - Excelente

JORGE

Viagem a dois
Pontos positivos: Comodidades
Todo muy bien
Hospedou-se por 4 diárias em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Estimado Jorge,Gracias por elegir el Holiday Inn Denver East. Nos complace que todo haya cumplido con sus expectativas durante su estancia con nosotros. ¡Esperamos darle la bienvenida pronto para vivir otra experiencia agradable!

10/10 - Excelente

Luis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024

8/10 - Boa

Alektra

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Great place to stay. Rooms are a little small but just enough space.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 11 de abr. de 2024
Dear Alektra,Thank you for your positive review! We're thrilled to hear you enjoyed your stay with us overall. It was a pleasure to host you, and we hope to welcome you back to Holiday Inn Denver East for a stay that is sure to exceed your expectations in the future.

10/10 - Excelente

Erika

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024

6/10 - Ok

Norma

Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Essance

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel with no problems
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Dear Essance,Thank you for your review and for giving us a perfect rating! We are delighted you thoroughly enjoyed your experience, and we hope you return the next time you visit Denver!

4/10 - Insatisfatória

John

Hospedou-se por 1 diária em mar. de 2024

2/10 - Terrível

Benjamin

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024

8/10 - Boa

Timothy

Hospedou-se por 3 diárias em mar. de 2024

4/10 - Insatisfatória

Trudy

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The mattress was caved in, there were multiple burn marks on the carpet throughout the room, the sliding glass door did not close completely and we could hear and smell everything from outside. If you are looking to relax, do not stay here.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 25 de mar. de 2024
Dear Trudy,While we thank you for being our guest and sharing your feedback, we are sorry to hear your stay didn't live up to our normal high standards. Please know we pride ourselves on our spotless, comfortable accommodations, so we will be sure to review your comments with our team to ensure we do better going forward. We hope to have another opportunity to welcome you back and impress you with the stay you expected and deserve.

8/10 - Boa

David

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was perfect location for me, clean and quiet . Staff was friendly and helpful.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 22 de mar. de 2024
Dear David,We are overjoyed you appreciated so many aspects of our property, from our superb location and peaceful accommodations to our friendly team. It would be wonderful to earn that fifth and final rating star, so please come back and see us soon at Holiday Inn Denver East!

6/10 - Ok

Andrew

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Courtney

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Michael was wonderful to work with. Incredibly polite, professional, and personable. I arrived a few hours early and was so grateful they were able to accommodate me earlier than expected. Though I was here for a short reprieve, it was great for a quick rest. Very quiet, clean, and easy to navigate. Would recommend to anyone needing a quick getaway. Thank you!
Resposta de General Manager em 18 de mar. de 2024
Dear Courtney,We are delighted to hear that our spirit of service shined through during your visit and that our top-notch accommodations were perfect for your needs. It was a pleasure hosting you at Holiday Inn Denver East, and we hope that you will allow us to welcome you back again soon!

6/10 - Ok

Antwain

It wa ok
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 15 de mar. de 2024
Dear Antwain,Thank you for your feedback. We appreciate your honest assessment, and hope to have the opportunity to exceed your expectations on your next visit.

6/10 - Ok

Kim

Pontos negativos: Limpeza
Hospedou-se por 2 diárias em mar. de 2024

10/10 - Excelente

Hyapatia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024

6/10 - Ok

Sean, Colorado Springs

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Lobby smells like dookie. Only one working elevator
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 11 de mar. de 2024
Dear Sean,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about odor and for any issues with the elevator. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again during your next trip.

2/10 - Terrível

jaron

Hospedou-se por 3 diárias em mar. de 2024

6/10 - Ok

Freya

Hospedou-se por 4 diárias em mar. de 2024

10/10 - Excelente

Aaron

Hospedou-se por 1 diária em fev. de 2024

4/10 - Insatisfatória

ROBYN

Viagem em grupo
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Only one working elevator and no stairs…sometimes waited 10 minutes just to get from 2nd floor to 1st. Not a single ice machine was working. Was told they didn’t have enough staff for room service OR maid service.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 8 de mar. de 2024
Dear Robyn,Thank you for sharing your experience with us. We are sorry to hear that you faced issues with our amenities and service. Our team is currently working on addressing these areas to improve convenience. We appreciate your valuable feedback and hope to have the opportunity to welcome you back soon for a smoother and more enjoyable experience.

10/10 - Excelente

Louise

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Only one thing wrong they only had one elevator, and the service people were the ones having it, so it was the struggle to get up and down to your room
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 8 de mar. de 2024
Dear Louise, Thank you for taking a moment to leave a review. We are thrilled you enjoyed your stay with us. We hope you return to Holiday Inn Denver East next time you are in town.

10/10 - Excelente

Donald

Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Amy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had a great time. The staff was friendly and the hotel was clean and well maintained.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 5 de mar. de 2024
Dear Amy,It is wonderful to know that you had an excellent experience with us. Our team will be thrilled to know that they played a pivotal role in your stay! Additionally, we take great pride in the high standards of cleanliness we adhere to, so it's wonderful to know this commitment was reflected in your visit. Thank you for your glowing review and perfect rating, and we hope you return soon!

10/10 - Excelente

henry

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excelente
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 4 de mar. de 2024
Dear Henry,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we hope you return soon.

2/10 - Terrível

Suzy

Viagem em grupo, Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
We ended up not staying and got a different hotel. Entire place should be shut down until all repairs are made. No one should stay there until then.
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 27 de fev. de 2024
Dear Suzy,Thank you for your feedback and for choosing to stay with us. We are disappointed your visit was not as expected, and we apologize for any inconvenience. Our maintenance team will review your concerns to address the issues you mentioned. Thank you for your review, and we hope you will reconsider and stay with us again the next time you are in Denver.

8/10 - Boa

Amber

Viagem a dois, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was accommodating to our needs during the entire stay!
Hospedou-se por 3 diárias em fev. de 2024
Resposta de General Manager em 28 de fev. de 2024
Dear Amber,We're thrilled to hear you enjoyed everything about your stay with us at Holiday Inn Denver East. Thank you for taking the time to leave such a lovely review. We hope to see you again soon.