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Avaliações de Venizia Sarovar Portico Delhi

4 out of 5
Venizia Sarovar Portico Delhi
#6, Bhama Shah, Opp. Kirpal Bagh Ashram, Near Model Town Metro Station, New Delhi

Avaliações

6,2
Nota 10 - Excelente. 4 de 25 avaliações" "
Nota 8 - Boa. 4 de 25 avaliações" "
Nota 6 - Ok. 10 de 25 avaliações" "
Nota 4 - Insatisfatória. 4 de 25 avaliações" "
Nota 2 - Terrível. 3 de 25 avaliações" "

6,0/10

Limpeza

6,6/10

Serviço e funcionários

6,0/10

Comodidades

6,0/10

Condições e instalações da propriedade

6,8/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Manuel

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Descuidado y sucias habitaciones
Hospedou-se por 2 diárias em fev. de 2024

6/10 - Ok

daniel

Viagem a dois
Pontos positivos: Limpeza
The only Room services and meals offered were noodles or rice, hardly the quality suggested by the hotel website. As there was no way to open the window the room stayed humid with water covering the windows every morning soaking the floor. Amit, the valet/security guy was fantastic and was the only staff member who made us feel welcome.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de General Manager em 21 de fev. de 2024
Dear daniel, We are deeply concerned to hear about your experience as it falls short of the high standards we strive to provide for our guests. Your feedback regarding the limited variety in our room service menu and the discrepancy with our website portrayal is being taken seriously, and we are reviewing our food offerings to ensure they meet our guests' expectations. The issue with humidity in your room is also troubling, and we are addressing it with urgency. Our maintenance team has been notified to investigate and rectify the ventilation problem to prevent any recurrence of such an uncomfortable environment. We are heartened to learn that Amit provided exceptional service and made you feel welcomed. His dedication is a shining example of the guest experience we aim to deliver. We have shared your compliments with him and are encouraging all our staff to follow his admirable standard of guest care. Please rest assured that we are committed to improving these aspects of our service to ensure a more enjoyable stay for all our guests in the future. If you choose to stay with us again, we are confident you will see the positive changes we are making. Thanks & Regards,Shiv Kumar

10/10 - Excelente

MANOS

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
Good enough
It was a good enough stay, however, not that great. I would say it was a little expensive based on the hotel overall. The staff was really great and friendly. Their key system had some trouble, so every time you wanna go to your room, you have to ask the staff to unlock it for you. There was also some work such as painting going on during our stay.
Hospedou-se por 2 diárias em nov.. de 2021

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em dez. de 2020
Resposta de Sumit em 18 de jan. de 2021
Hello, Greetings from Grand Venizia! It has been our privilege to have you staying with us at Grand Venizia, New Delhi. We have always been earnest in our endeavour to extend the very best of Grand Venizia to Our Guest. Thank you very much for your invaluable suggestions and evaluations. We have noted your concern and shared with the relevant department so that the same does not recur in the future. We look forward to the opportunity to serve you again and assure you a very pleasant stay with us. With warm regards

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was wonderful. Except it was quite noisy until late due to a party at the facility, right outside my door
Hospedou-se por 2 diárias em fev. de 2020

6/10 - Ok

Jonathan

Viagem em grupo
Pontos negativos: Conforto do quarto
Inaccurate listing! Wrong location, wrong stars
This hotel is not in the location Hotels.com states it is. It is 45 mins further towards the north from the address hotels.com states. Good luck in getting there.... directions are impossible in India and since this is completely mistepresented it is even harder getting there. The staff are inconsiderate and overall so-so experience. The bed is rock hard and it is not clean at all. The star rating should be downgraded to be more accurate.
Hospedou-se por 2 diárias em fev. de 2020
Resposta de Rashika Negi em 10 de fev. de 2020
Dear Mr. Jonathan, Thank you for the time you took to share your valued feedback regarding your recent stay at Grand Venizia. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We value our customer's opinions and would like to thank you for bringing this to our attention. I will make sure you are provided with location guidance on your next visit. Your comments about the bed maintenance and staff are noted. The team and I and will do the necessary action to ensure this is not repeated. We hope you will give us another chance to make things right. I’m looking forward to having you again as a guest in our hotel. Regards

6/10 - Ok

Viajante verificado

Viagem em grupo
Pontos negativos: Serviço e funcionários e conforto do quarto
Disappointed
Booked 2 rooms both rooms very cold with heating not working waited 4 hrs for electric blow heaters. Hotel has lots of potential however needs a bit of a make over.
Hospedou-se por 1 diária em jan. de 2020
Resposta de Rashika Negi em 10 de fev. de 2020
Dear Guest, Thank you for taking the time to give your feedback regarding your stay at Grand Venizia. I'm sorry to hear the services weren't up to the standard you've come to expect from us. I have personally addressed this with the concerned department to ensure this won't happen again. However, I sincerely apologize for the inconvenience and hope you will give us another chance to make things right. We look forward to welcoming you back to Grand Venizia. Regards

2/10 - Terrível

Viajante verificado

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Pathetic hotel, there was leakage in bathroom . Nothing was done inspite repeated requests. Entire night we couldnt sleep beacise of water leakage noice. There was party in hotel and while check inner were told rooms are noise proof but it wasn't the case. It was too loud till late night. We had to request multiple times for small thing like tooth brush / paste. There was lot of confusion around booking amount, Expedia staff tried helping but hotel manager was rigid and didn't help. Breakfast was over prized and below average. Overall it was worst experience and waste of money.
Hospedou-se por 1 diária em dez.. de 2019
Resposta de Prashant Kukreti . Asst. Front Office Manager em 12 de jan. de 2020
Dear Mr. Sir Greeting From Hotel Grand Venizia..! Please accept my apologies for the inconvenience caused to you during your stay at Hotel Grand Venizia. we'll work hard to fix the issue you experienced. Thanks for letting us know. so such kind of things will not repeat in future. Thanks & Regards

6/10 - Ok

Somaneat

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Don’t stay at this hotel
I travelled from UK and stayed in this hotel for 2 nights. This hotel is about 15km away from Delhi city Center so be careful when you read the reviews that say it’s close to the city as those reviews might not be genuine. The room I was given wasn’t not cleaned properly as it was full of debris falling off the walls and I asked if they could change the room and was told there wasn’t any room available although during the check-in they asked if I wanted a double or twin room. The toilet wasn’t that clean and the breakfast was okay with limited choices. I was there in December which was the winter there and the temperature in the room was around 15 degrees c which could be chilly and the receptionist told me there was no heating in the room and didn’t offer any portable heating device given the room was almost freezing. I wouldn’t recommend this hotel.
Hospedou-se por 2 diárias em dez. de 2019
Resposta de Prashant Kukreti Asst. Front Office Manager em 12 de jan. de 2020
Dear Sir, Greeting From Hotel Grand Venizia..! Please accept my apologies for the inconvenience caused to you during your stay at Hotel Grand Venizia. we'll work hard to fix the issue you experienced. Thanks for letting us know. so such kind of things will not repeat in future. Thanks & Regards

10/10 - Excelente

Wendell Glen

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great service, food and room!
What a gem of place. Great overall experience. All staff were very professional and went out of their way to accommodate our needs. Thanks for the heater! We were made to feel very welcome. Food was excellent and they had a really good variety of dishes. Room was really nice and the bed was very comfortable. We would definitely come back.
Hospedou-se por 2 diárias em dez. de 2019
Resposta de Abhishek Narain em 23 de dez. de 2019
Thnakd giving us a good rating and appreciating our services we look forward to welcome you again to our hotel Regards Abhishek Narain General Manager Hotel Grand Venizia by 1589 Hotels

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Comodidades e condições e instalações da propriedade
Should have a better breakfast options. Stayed only one night.
Hospedou-se por 2 diárias em dez. de 2019
Resposta de Prashant Kukreti Asst. Front Office Manager em 12 de jan. de 2020
Dear Sir/Ma`am, Greeting From Hotel Grand Venizia..! Please accept my apologies for the inconvenience caused to you during your stay at Hotel Grand Venizia. we'll work hard to fix the issue you experienced. Thanks for letting us know. so such kind of things will not repeat in future. Thanks & Regards

8/10 - Boa

INDIA

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
手紙の郵送が必要であったため、宅配業者に連絡しました。 最初は、ホテルスタッフのかたに尋ねても、「わからない」とのことでしたが、宅配業者との電話でヘルプが必要な際には、手助けくださいました。 また、封筒の購入もお手伝いくださいました。 依頼したものが来なかったりと、スタッフの対応は何かとゆっくりしていますが、本当に必要な時に手助け頂いたので、助かりました。
Hospedou-se por 3 diárias em nov.. de 2019

4/10 - Insatisfatória

Sunny

Hospedou-se por 1 diária em nov. de 2019

6/10 - Ok

Viajante verificado

Hospedou-se por 10 diárias em out. de 2019

4/10 - Insatisfatória

Jeevan, Vancouver

Viagem com a família
Pontos negativos: Limpeza e serviço e funcionários
Not clean at all. Bed sheets and towels have stains on them (almost every single one). Washroom is super grimy, worse than a public washroom. Very minimal breakfast. Staff has to be reminded several times to bring us things like towels and soap. Location is mediocre too, about half hour away from central Delhi.
Hospedou-se por 3 diárias em out. de 2019
Resposta de Akshay Kumar Satyam em 15 de out. de 2019
Dear Mr. Jeevan, Greetings from Grand Venizia By 1589 Hotels! It has been our privilege to have you staying with us at Grand Venizia, New Delhi. We have always been earnest in our endeavor to extend the very best of Grand Venizia to our guest. We regret that your experience at Grand Venizia was not up to the mark and we shall ensure your future experiences are vastly improved, starting with a flawless check-in. We will review your feedback with my team to ensure we continually strive for higher levels of guest service and satisfaction and improve what we do for you . Please give us an opportunity to make amends. Should you accede to my request, and I will be happy to handle the arrangements personally. With warm regards.

10/10 - Excelente

Obaid

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent services with great staff.
Hospedou-se por 1 diária em set. de 2019
Resposta de Akshay Kumar Satyam em 15 de out. de 2019
Dear Obaid, Greetings from Grand Venizia By 1589 Hotels! It has been our privilege to have you staying with us at Grand Venizia, New Delhi. We have always been earnest in our endeavor to extend the very best of Grand Venizia to our guest. Thank you very much for your invaluable suggestion and evaluations. We look forward to the opportunity to serve you again and assure you a very pleasant stay with us. With warm regards.

2/10 - Terrível

Sébastien

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A éviter
L’hôtel est loin de tout. Le personnel est très désagréable. La literie est tout simplement nulle : si vous voulez repartir avec un mal de dos allez y !!
Hospedou-se por 1 diária em set. de 2019
Resposta de Akshay Kumar Satyam em 15 de set. de 2019
Dear Guest, Greetings from Grand Venizia by 1589 Hotels! It has been our privilege to have you staying with us at Grand Venizia, New Delhi. We have always been earnest in our endeavor to extend the very best of Grand Venizia to Our Guest. Thank you very much for your invaluable suggestions and evaluations. We sincerely apologize for the inconvenience faced by you. We have noted your concern and shared with the relevant department so that the same does not recur in the future. We look forward to the opportunity to serve you again and assure you a very pleasant stay with us. With warm regards.

2/10 - Terrível

Viajante verificado

Viagem de negócios, Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
One of the Horrible Property on the earth. Would never ever recommend this property to anyone. Everything is Degrade. Expedia seems not to have checked up this property before adding them on their portal.
Hospedou-se por 2 diárias em ago. de 2019

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em jun. de 2019
Resposta de Sumit Kumar em 24 de jul. de 2019
Dear Sir /Madame, Greetings from Grand Venizia by 1589 Hotels! It has been our privilege to have you staying with us at Grand Venizia, New Delhi. We have always been earnest in our endeavour to extend the very best of Grand Venizia to Our Guest. Thank you very much for your invaluable suggestions and evaluations. We look forward to the opportunity to serve you again and assure you a very pleasant stay with us. With warm regards

8/10 - Boa

Amrinder singh

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em jun. de 2019
Resposta de Sumit Kumar em 24 de jul. de 2019
Dear M. Singh, Greetings from Grand Venizia by 1589 Hotels! It has been our privilege to have you staying with us at Grand Venizia, New Delhi. We have always been earnest in our endeavour to extend the very best of Grand Venizia to Our Guest. Thank you very much for your invaluable evaluations. We look forward to the opportunity to serve you again and assure you a very pleasant stay with us. With warm regards

8/10 - Boa

Viajante verificado

Hospedou-se por 1 diária em mai. de 2019
Resposta de Akshay Kumar Satyam em 8 de jun. de 2019
Dear Guest, Greetings from Grand Venizia by 1589 Hotels! It has been our privilege to have you staying with us at Grand Venizia, New Delhi. We have always been earnest in our endeavour to extend the very best of Grand Venizia to Our Guest. Thank you for rating us on Expedia. We look forward to the opportunity to serve you again and assure you a very pleasant stay with us. With warm regards

6/10 - Ok

RA, Atlanta, US

Viagem de negócios, Viagem a dois
Pontos positivos: Serviço e funcionários
The property is not where it says it is! The description and location are incorrect! Staff is very friendly and breakfast is nice, but the beds are very hard and the neighborhood is tough.
Hospedou-se por 2 diárias em abr. de 2019
Resposta de Sumit Kumar em 23 de abr. de 2019
Dear Sir/Madame, Greetings from Grand Venizia by 1589 Hotels! It has been our privilege to have you staying with us at Grand Venizia, New Delhi. We have always been earnest in our endeavour to extend the very best of Grand Venizia to Our Guest. Thank you for your invaluable suggestions and evaluations. We sincere apologize for the inconvenience faced by you. We have noted your concern and shared with the relevant department so that the same does not recur in the future. We look forward to the opportunity to serve you again and assure you a very pleasant stay with us. With warm regards