We appreciate the good rating. Thank you!

Dear Nathan, Thank you for being our guest. We are sorry for the inconvenience caused by not meeting all your expectations. Your comments encourage us to enhance our guest experience, and we are improving continuously. Our front desk team is always available to help you and make your time better; never hesitate to connect with them. Please return to stay with us again, and we will provide you with a satisfying experience. Sincerely,Hotel Management

Dear Austin, We are sorry for the inconvenience caused on your arrival and any confusion with your room reservation and payment. Please allow us to recheck with the concerned team, as this differs from what we expect our guests to leave with. Giving a clean and comfortable atmosphere is our priority, and we regret that this was not your experience. Also, feel free to reach out to the front desk team for assistance on the matter. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

Dear Ronald, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you want a more modern experience. We will gladly share your valuable feedback appropriately for our plans. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Sarah, We're delighted you found your stay at Extended Stay America enjoyable! Our team takes pride in providing helpful service and ensuring guests have ample space for their comfort. Thank you for acknowledging our efforts. We look forward to welcoming you back for another wonderful experience!Sincerely,Hotel Management

Dear Tyler, We're truly sorry to learn about the challenges you experienced during your recent stay with us. Please accept our sincerest apologies for the inconvenience caused by the issue with your room assignment and the disturbance from neighboring guests. Your comfort and satisfaction are important to us, and we understand how frustrating this must have been. We appreciate you bringing your observations to our attention as we continuously strive to enhance our guest experience. We hope you'll consider giving us another chance to provide you with the exceptional stay you deserve. We would be grateful for another opportunity to regain your trust in our hotel.Sincerely,Hotel Management

Dear Sarah, We regret the inconvenience you faced with the hot water during your stay. Your comfort is important, and we understand the frustration this caused. Please accept our apologies for any disruption to your plans. We appreciate your understanding, and your feedback will help us address any potential issues for future guests. If your travels bring you back to the area, we would welcome the opportunity to provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Alan, Thank you for taking the time to provide feedback on your recent stay with us. We strive to provide a comfortable and enjoyable experience for all our guests, and we take your feedback seriously. To ensure the comfort of our guests, we regularly assess the quality and comfort of our furniture. We understand that personal preferences may vary, and what may be comfortable for one person may not be for another. However, we will take your feedback into consideration as we continue to improve our accommodations. Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to welcome you back in the future and provide you with an improved experience.Sincerely,Hotel Management

Dear Evelyn, Thank you for sharing your review. We sincerely apologize for the inconvenience you experienced during your stay. We understand your dissatisfaction with the cleanliness of the room and acknowledge your concern about the additional charges for silverware. Furthermore, we regret that no one was available during check-out, which is unacceptable. Please rest assured that we are taking measures to address these issues and prevent them from happening again. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management

Dear Rochelle, Thank you for reviewing our hotel. Our main goal is to offer an exceptional stay for our guests with clean accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your comments with our team so these issues do not happen again. Thank you again for your feedback; we cannot improve without it. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your feedback about your recent stay at Extended Stay America. We're glad you had a great overall experience and found the rooms friendly and clean. We apologize if the size of the rooms and the beds did not meet your expectations. We understand the importance of comfortable accommodations and will consider your comments for future improvements. Regarding the lack of cookware and utensils, we apologize for the inconvenience caused. We appreciate your feedback and will evaluate ways to enhance our amenities and offerings to accommodate our guests' needs better. We value your patronage and hope to welcome you back in the future.Sincerely,Hotel Management

Dear John, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you, we wish you all the best for your future travels.Sincerely,Hotel Management

Dear TIMOTHY, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy you enjoyed your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

Dear John, Thank you for choosing us. We are glad you had a pleasant time here and found our location close to the event you had to attend. However, we are sorry for the issues with the key card that you encountered and the frustrations felt by the nonavailability of the front desk team at the mentioned time. Let us ensure this is never repeated by addressing it with our team. We hope to resolve these for you while you are here. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to make it up to you on a future visit.Sincerely,Hotel Management

Dear LeeAnn, Thank you for taking the time to review your recent stay at Extended Stay America. We appreciate your feedback and are glad to hear that you found our hotel to be a clean and safe place to stay. We strive to provide excellent service to all our guests, and we are pleased to hear that our staff was friendly and helpful during your stay. Thank you for choosing Extended Stay America, and we hope to see you again soon.Sincerely,Hotel Management

Dear James, Thank you for being our guest and sharing your review. Please accept our apologies for your experience at our hotel. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we apologize for not meeting these expectations. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely, Hotel Management

Dear Mattie, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We genuinely care about delivering excellent service and ensuring our guests' comfort; therefore, we will address this adequately. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Robert, Thank you for choosing Extended Stay America. We are delighted you enjoyed your stay and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Thomas, Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they played a significant role in making your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Guest, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for any inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management