We believe these guests were making stuff up and being extremely dramatic unreasonable. We pride ourselves on our cleanliness and are known for it. We’ve hosted thousands of guests over many years and have hundreds of 5 star reviews on Airbnb. We’ve gotten good at recognizing when people are acting strange. We believe VRBO agrees with us as they only asked to send the cleaners to calm them down which we promptly did. The guests were complaining that the shower and number of bathrooms were different than listed but they’re exactly as pictured, among many other things that didn’t make sense. We think this may have been some type of manipulation to break the cancellation policy. You can see the reviews immediately before and after this guest are glowing 5 star reviews.

Gary very unusual. He clogged the sink and tried to blame it on us (hence the “maintenance issues”). It was stuffed full of carrots and potatoes so it was either intentional or gross negligence. He was harassing the manager every hour with new complaints that didn’t make sense. One of his complaints was that there weren’t enough plates. When the manager brought him more plates she found there were actually plenty of plates already there. When she showed Gary the plates that were already there he acted as if he knew already. That’s when we knew he was making stuff up so we stopped responding to him.

Hi Dawn, Thanks again for staying with us. We are glad that you enjoyed your stay. We are confident that the damages came from your group. We check the unit immediately after each guest to prepare for the next guest who arrives later that same day and it’s unlikely we missed this damage. The damage looked like someone stepped on the inside of the fridge to reach a higher shelf. Perhaps one of your children caused this damage and is not admitting to it. Best Regards, Shore Thing, Dana Point

Hi Nick! Thank you for staying with us and we hope that you enjoyed your time here. We pride ourselves on our commitment to excellence and apologize that you were not happy with the condition of the unit. We are aware of the carpet upstairs and while we did our best to clean it stains just wouldn’t come out. We are taking your comment to heart and at the end of January we are installing new floors. As a token of our appreciation for you as a guest we would like to offer you a $300 discount on your next stay with us after the new floors are installed. Thanks again and we hope to see you soon, Chris / Owner

Hello Guest, Thank you for staying with us and we are glad that you enjoyed your stay here! We usually keep two dish towels in the kitchen! We apologize that there wasn’t one there for you. We are always available for our guests for any reason at all. If we had known the towels were missing we would have brought one to you right away! Please don't hesitate to call us for any reason. Thanks and we hope to see you again soon, Chris /Owner

Hello Eleanor! Thank you for staying with us! We are very happy that you enjoyed your stay. We apologize that you were not satisfied with the cleanliness of the property. We have taken additional steps and have a new procedure to ensure that the property is always cleaned properly every time. We pride ourselves in our commitment to excellence and want to provide a seamless, clean, worry-free experience for all of our guests every time! Thanks again staying with us and we hope to see you again! Please enjoy a $100 coupon on your next stay. -Management