Piscina interna

Avaliações de Wingate By Wyndham Frisco TX

2.5 out of 5
Wingate By Wyndham Frisco TX
14700 Sh 121, Frisco, TX

Avaliações

7,4

Boa

Nota 10 - Excelente. 418 de 1013 avaliações" "
Nota 8 - Boa. 220 de 1013 avaliações" "
Nota 6 - Ok. 144 de 1013 avaliações" "
Nota 4 - Insatisfatória. 103 de 1013 avaliações" "
Nota 2 - Terrível. 128 de 1013 avaliações" "

7,6/10

Limpeza

8,0/10

Serviço e funcionários

7,0/10

Comodidades

7,4/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Maria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I felt sorry about the bathroom . I asked a room what have facilities to handicap. My husband is handicapped and the bathroom it was so hard to shower . They didn’t save a good room for us ☺️
Hospedou-se por 3 diárias em mai. de 2024

8/10 - Boa

Chante

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Didn't offer more than 30mins for late checkout
Hospedou-se por 3 diárias em mai. de 2024

6/10 - Ok

Trachelle

The hot tub didn’t work.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Wingate em 25 de mai. de 2024
Trachelle, "Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced with the hot tub during your stay. Maintaining our facilities is a top priority, and we're disappointed to hear that you were unable to enjoy this amenity. Please know that we are actively addressing this issue to ensure it doesn't happen again in the future. We hope you'll give us another opportunity to provide you with a better experience on your next visit."

10/10 - Excelente

Paul J

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
One drawback, tiny indoor pool. Great for kids. Hot tub if you use one.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Wingate em 24 de mai. de 2024
Paul, Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay overall and that our indoor pool was a hit, especially for the kids. We understand that the size of the pool may be a drawback for some guests, but we're delighted to hear that it still provided some enjoyment during your stay. Additionally, we're glad you were able to relax in the hot tub.If there's anything else we can do to enhance your experience during future visits, please don't hesitate to let us know. We appreciate your kind words and hope to welcome you back again soon for another enjoyable stay!

4/10 - Insatisfatória

Terry

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e comodidades
We stayed here because it was 2 minutes away from relatives house. I plan to come back in December but will NOT stay here. Housekeeping came once and we were there 5 nights. We would leave in the morning, see them cleaning rooms around ours but when we came back, our room was not cleaned or tidy. When taking a shower, we had to run the water for 5-8 minutes in order to get hot water. The drain would clog too at times. They dont supply with extra toilet paper, the bath soap is the size of a credit card. There are no dining areas around the hotel either. Will definitely not be back!
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Wingate em 24 de mai. de 2024
Terry, We're truly sorry to hear about the issues you encountered during your recent stay with us. Your feedback is incredibly valuable to us, and we sincerely apologize for falling short of your expectations.Regarding housekeeping, we apologize for any inconvenience caused by the irregularity of service. While we do not offer full daily service as part of our standard practice, we are more than happy to provide additional housekeeping or replenish amenities upon request. We regret any oversight in communication regarding this matter.We apologize for the inconvenience with the hot water and drain clogging issues in your room. Our maintenance team will promptly address these concerns to ensure they are resolved for future guests.Furthermore, we apologize for any inconvenience regarding the size of our bath soap and the supply of extra toilet paper. We will certainly take your comments into consideration as we strive to improve our guest experience.As for dining options in the area, we regret that there were not suitable options nearby. We understand the importance of convenient dining choices for our guests and will explore opportunities to improve in this area.Once again, we apologize for the inconveniences you experienced during your stay. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our front desk staff. Thank you for bringing these matters to our attention.

2/10 - Terrível

Linda G

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
I was so disappointed with this property. The beds are horrible in #130, also the bathtub was stopped up and you stood in your dirty water while showering, bath towels and bath cloths were rationed to you unless you ask for more, no sign “Do not Disturb” for doors. Also, down our hall the carpet is taped with duck tape in areas. Not a place, I will visit again. I wasn’t expecting 1st class but I certainly was expecting more with a bed and bathing.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Wingate em 24 de mai. de 2024
Linda, We're deeply sorry to hear about your disappointing experience during your recent stay with us. Your feedback is incredibly important to us, and we appreciate you bringing these issues to our attention.We apologize for the discomfort you experienced with the beds in room #130 and the inconvenience caused by the bathtub drainage issue. It's unacceptable that you had to endure such inconveniences during your stay. Rest assured, we are taking immediate steps to address these issues to ensure that our guests' comfort and satisfaction are our top priorities.Regarding the rationing of bath towels and cloths, as well as the lack of "Do Not Disturb" signs, we apologize for any inconvenience this may have caused. We will review our procedures to ensure that necessary amenities are readily available for our guests and that communication is clear and efficient.Additionally, we are aware of the condition of the carpet in some areas of the hotel and are actively planning renovations to address these issues by the end of the year.We truly value your feedback and hope that you will consider giving us another chance to provide you with the experience you deserve.

6/10 - Ok

James

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Wingate em 24 de mai. de 2024
James, Thank you for taking the time to share your feedback with us. We appreciate your honesty and want to extend our apologies for any aspects of your stay that did not meet your expectations.Your feedback regarding your experience is invaluable to us, and we will use it to identify areas where we can improve and enhance our services. If there are specific issues or concerns you encountered during your stay that you would like to discuss further, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations. Thank you for choosing to stay with us, and we look forward to the possibility of hosting you again soon.

10/10 - Excelente

HIREN, Schaumburg

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stay was pleasant
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Wingate em 21 de mai. de 2024
Hiren,Wow! Thank you so much for your perfect rating, we're delighted that we were able to meet and exceed your expectations. We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded during your visit.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!

10/10 - Excelente

leslie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
very friendly and clean
Hospedou-se por 1 diária em mai. de 2024
Resposta de Wingate em 21 de mai. de 2024
Leslie, Wow! Thank you so much for your perfect rating, we're delighted that we were able to meet and exceed your expectations. We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded during your visit.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!

6/10 - Ok

Joshua

Pontos positivos: Limpeza e serviço e funcionários
D
Hospedou-se por 1 diária em mai. de 2024
Resposta de Wingate em 20 de mai. de 2024
Joshua, Thank you for taking the time to share your feedback. We're glad to hear that overall, your experience was satisfactory, but we also recognize that there's room for improvement. Your comments help us understand how we can better meet your expectations in the future. If there's anything specific, you'd like to share with us to help us enhance your experience further, please don't hesitate to reach out. We appreciate your support and hope to have the opportunity to exceed your expectations next time.

2/10 - Terrível

Kevin

Viagem de negócios
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Inexperience staff it took the front desk more than 2 hours for checking in they could not figure out their own computer system the they woke me up middle of the night since they forgot to get a signature from me and they could not wait till morning
Hospedou-se por 1 diária em mai. de 2024
Resposta de Wingate em 17 de mai. de 2024
Kevin,I'm sorry to hear about your experience during your recent stay with us. We sincerely apologize for the inconvenience caused by the system breakdown and the subsequent delay in checking you in. Our team was working diligently to resolve the issue as quickly as possible, and while we understand that being woken up in the middle of the night was not ideal, we hoped to expedite the process to minimize further disruption to your stay.We truly appreciate your understanding and patience during this challenging situation. Please know that your feedback is invaluable to us, and we will take steps to ensure that similar issues are addressed and prevented in the future. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much smoother experience in the future.

10/10 - Excelente

Sendhil

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Accommodative
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Wingate em 14 de mai. de 2024
Wow! Thank you so much for your perfect rating, we're delighted that we were able to meet and exceed your expectations. We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded during your visit.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!

8/10 - Boa

David

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
ok
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Wingate em 13 de mai. de 2024
David, Thank you for taking the time to share your feedback with us. We appreciate your 4/5 rating and are glad to hear that your experience was satisfactory overall.If there's anything specific you think we could do to improve and earn that extra star next time, please don't hesitate to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests.We hope to have the pleasure of welcoming you back in the future for an even better stay.

6/10 - Ok

Mohammad

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
Front desk at check in was great and helpful. Room was clean and spacious but the bedding is a different story. The bedding was horrible, the mattress was firm and for back sleepers so as a side sleeper it was painful. The sheets were rough as if they were made out of wood. The most annoying part is the fact that every single hotel I stayed in the past 2 months would all for a courtesy 1PM late checkout except this one and they insisted I leave between 11-12 noon. So I guess I am going with a different hotel next time.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Wingate em 13 de mai. de 2024
Thank you for your recent stay with us and for taking the time to share your feedback. We're pleased to hear that our front desk team provided great service during your check-in, and we're glad you found your room clean and spacious.We apologize for any discomfort you experienced with the bedding. Your comments are valuable to us, and we'll address them promptly with our housekeeping and maintenance teams. Regarding the late checkout request, we appreciate your understanding of our operational constraints. We're glad we could accommodate your request until noon.We hope to have the opportunity to welcome you back for a more comfortable experience in the future.

8/10 - Boa

Dave

Viagem em grupo
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hotel was excellent for the price. Room could have been cleaner, but for the price you can't complaint.
Hospedou-se por 8 diárias em abr. de 2024
Resposta de Wingate em 13 de mai. de 2024
Dave, Thank you for taking the time to share your feedback following your recent stay with us. We greatly appreciate your thoughtful review.We're thrilled to hear that your experience was overall positive, and we're grateful for your 4-star rating. Your feedback is invaluable to us as we continuously strive to improve and enhance the guest experience.If there's anything specific you think we could do to earn that extra star next time, please don't hesitate to let us know. We're committed to ensuring that each guest has a memorable and enjoyable stay with us.We hope to have the pleasure of welcoming you back soon for another fantastic stay!

2/10 - Terrível

Melissa

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The carpets are stained and disgusting the whole feel is just off putting. Will never stay here again.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Wingate em 1 de mai. de 2024
Melissa, I'm truly sorry to hear about your disappointing experience during your stay. This falls far short of the high standards we aim to provide for our guests. Rest assured, I've shared your feedback with our team to address these issues immediately. Please accept our sincerest apologies for the inconvenience you faced. We'd appreciate the opportunity to make it right if you give us another chance in the future. Thank you for bringing these matters to our attention.

4/10 - Insatisfatória

Amber

Viagem de negócios, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Upon arrival the customer service was awful. The room was dirty. The sheets were worn and stained. The carpet was noticeably dirty. The room smelled of cigarette smoke. The blow dryer did not work and a new one was not provided. Towels were changed out but the beds were not made nor was the room cleaned during our stay. We travel a lot and it was the worst experience by far. Do not recommend!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Wingate em 1 de mai. de 2024
Amber, I'm truly sorry to hear about your disappointing experience during your stay. This falls far short of the high standards we aim to provide for our guests. Rest assured, I've shared your feedback with our team to address these issues immediately. Please accept our sincerest apologies for the inconvenience you faced. We'd appreciate the opportunity to make it right if you give us another chance in the future. Thank you for bringing these matters to our attention.

10/10 - Excelente

Sarah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay, quiet.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Wingate em 1 de mai. de 2024
Thank you, Sarah, for taking the time to rate your recent stay with us! We're delighted to hear that you had a pleasant experience. If there's anything specific you enjoyed or any feedback you'd like to share, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

6/10 - Ok

Sherrie

Viagem de negócios, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I was not impressed with property, one of the bed had stain on sheets, one of the chairs had stain in it and I was put up on the top floor when I had asked for accessibility meaning on a lower floor due to my limitations. The person at the front desk was not available to customers and language was difficult to understand at times. Did not feel fully accommodated. Also, I was told at time of check in that they were adding a $50 deposit to my bill until I check out. I was not aware of that. Thanks for allowing me to share.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Wingate em 1 de mai. de 2024
Sherrie, I'm truly sorry to hear about your disappointing experience during your stay. This falls far short of the high standards we aim to provide for our guests. Rest assured, I've shared your feedback with our team to address these issues immediately. Please accept our sincerest apologies for the inconvenience you faced. We'd appreciate the opportunity to make it right if you give us another chance in the future. Thank you for bringing these matters to our attention.

10/10 - Excelente

Christy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love staying at this hotel!!
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Wingate em 1 de mai. de 2024
Thank you, Christy, for taking the time to rate your recent stay with us! We're delighted to hear that you had a pleasant experience. If there's anything specific you enjoyed or any feedback you'd like to share, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

4/10 - Insatisfatória

Jennifer

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Wingate em 20 de mai. de 2024
Jennifer, We're truly sorry to hear that your experience fell short of expectations. Your feedback is invaluable to us, and we're committed to improving wherever we can. If you're open to it, we'd love to hear more about your specific concerns so we can address them directly and make things right. Please feel free to reach out to us at your convenience.

6/10 - Ok

Maria Elisa

See above
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Wingate em 1 de mai. de 2024
Maria Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that your stay was okay, but we strive for excellence, so if there's anything specific you feel we could improve upon, please let us know. Your input helps us to better serve our guests.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 - Ok

Maria Elisa

Pontos negativos: Comodidades
Convenient to my wedding event however I have stayed at more amazing Wyndham properties.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Wingate em 27 de abr. de 2024
Maria, Thank you for sharing your feedback with us. While we're glad to hear that our location was convenient for your wedding event, we regret to learn that your overall experience did not meet your expectations compared to other Wyndham properties you have stayed in.We value your feedback and will use it to identify areas where we can improve and enhance the guest experience at our property. If you have any specific suggestions or concerns you'd like to share with us, please feel free to reach out.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

8/10 - Boa

Kathy

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Noticeable difference from when I stayed there one year ago. Room carpet/bathroom/property/parking lot not kept up as well. Not as clean/maintained as one year ago.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Wingate em 26 de abr. de 2024
Kathy, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the condition of our property during your recent stay. We strive to maintain high standards of cleanliness and upkeep, and we regret that we fell short of your expectations on this occasion.Please rest assured that we take your comments seriously, and we will address them with our team to ensure that we uphold our standards consistently. Your feedback is invaluable to us as we work to improve the guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.

10/10 - Excelente

Wilson

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice hotel
Hospedou-se por 1 diária em abr. de 2024
Resposta de Wingate em 26 de abr. de 2024
Thank you, Wilson, for taking the time to rate your recent stay with us! We're delighted to hear that you had a pleasant experience. If there's anything specific you enjoyed or any feedback you'd like to share, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

6/10 - Ok

Ismael

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Some of the staff seemed rude. Especially at the front desk. I liked the cleanliness and breakfast
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Wingate em 19 de abr. de 2024
Ismael, Thank you for sharing your feedback regarding your recent stay with us. We're pleased to hear that you found the cleanliness of our hotel satisfactory and enjoyed our breakfast offerings.However, we apologize if you encountered any issues with the behavior of our staff, especially at the front desk. Please rest assured that we take your feedback seriously, and we will address this matter with our team to ensure that all guests receive the courteous and attentive service they deserve.We appreciate your valuable input, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 - Excelente

Jorge

Excelentr
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Wingate em 22 de abr. de 2024
Jorge, Thank you so much for your fantastic rating! We are thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back for another exceptional stay in the future. If you have any special requests or preferences for your next visit, please don't hesitate to let us know.

10/10 - Excelente

Jorge

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice
Resposta de Wingate em 15 de abr. de 2024
Jorge, Thank you so much for taking the time to rate your experience with us! We're thrilled to hear that you had a five-star stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional stay in the future!

2/10 - Terrível

Jackie

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Wingate em 7 de mai. de 2024
Jackie, We're sorry to hear that your experience fell short of your expectations. We take feedback seriously and would like to understand more about your concerns to improve our services. If you're willing, please provide additional details about your stay so we can address them promptly. Thank you for bringing this to our attention.

2/10 - Terrível

Aaron

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nasty room. The bed for my kids had no linens or pillows. Broken faucet, hikes in the ceiling, and both phones in the rooms were broken. Trash!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Wingate em 15 de abr. de 2024
I'm truly sorry to hear about your disappointing experience during your stay. This falls far short of the high standards we aim to provide for our guests. Rest assured, I've shared your feedback with our team to address these issues immediately. Please accept our sincerest apologies for the inconvenience you faced. We'd appreciate the opportunity to make it right if you give us another chance in the future. Thank you for bringing these matters to our attention.

6/10 - Ok

Brent

Viagem com a família
Was just ok
Hospedou-se por 1 diária em fev. de 2024
Resposta de Wingate em 12 de abr. de 2024
Dear Brent,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that your stay was okay, but we strive for excellence, so if there's anything specific you feel we could improve upon, please let us know. Your input helps us to better serve our guests.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 - Excelente

Marilyn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely rooms
Hospedou-se por 1 diária em abr. de 2024
Resposta de Wingate em 10 de abr. de 2024
Marilyn, That's fantastic to hear! We're thrilled that you had such a wonderful experience during your stay. If there's anything specific you particularly enjoyed or if you have any feedback to share, we'd love to hear it. Thank you for choosing us, and we hope to welcome you back again soon!

10/10 - Excelente

Roger

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great facility.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Wingate em 10 de abr. de 2024
Thank you for the positive rating, Roger! We're thrilled to hear that you had a great experience during your stay. If there's anything specific you enjoyed or any feedback you'd like to share, feel free to let us know. We appreciate your support and hope to welcome you back again soon!

6/10 - Ok

Tyler

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was fine. The room had zero hotel info in the rooms that you normally see with policies or amenities on-property. No cups for drinking of any sort in the room. Vending machines were “down for reprogramming” on all floors. Cans of soda were $1 posted on the vending machines and front desk sold them for $2. The room had no “do not disturb” tags to put on the door and only right before I checked out did I notice a little label on the door to turn a lever for “do not disturb” but it did not say which way was “do not disturb” and which way was not and there was no indication on either side of the door to tell you. As a result, I did not receive turndown service during my stay. My key stopped working two different times, and both times, the front desk people didn’t ask for ID or any sort of confirming info to make sure I wasn’t trying to get a key to a room that wasn’t mine. In both cases, the two front desk people in question were not the ones that checked me in the day prior. For the cost, it was fine, but would not stay here again.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Wingate em 10 de abr. de 2024
Thank you for your feedback, Tyler. We apologize for the inconvenience you experienced during your stay. We appreciate your suggestions and will work to improve in the areas mentioned. Rest assured, we do have "do not disturb" signs available, and we'll ensure they are clearly marked for future guests. Additionally, we'll address the vending machine pricing discrepancy and ensure our front desk staff follows proper procedures for issuing room keys. We hope you'll give us another chance in the future to provide you with a better experience. If you have any further concerns or questions, please don't hesitate to reach out to us.

10/10 - Excelente

Sridhar

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Wingate em 9 de abr. de 2024
Sridhar, Thank you so much for the perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. If you ever find yourself in the area again, we would be honored to host you once more. Until then, safe travels and warm regards!

10/10 - Excelente

Saul

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Enjoyed the stay
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Wingate em 4 de abr. de 2024
Saul, Thank you for taking the time to rate us! We're delighted to see that you had a wonderful experience during your stay. If there's anything specific that stood out to you or any suggestions you have for us to make your next visit even better, please feel free to let us know. We hope to have the pleasure of welcoming you back soon!

8/10 - Boa

Mitesh

Pontos positivos: Limpeza e serviço e funcionários
Phone in my room was broken (quite a few buttons were missing and phone wasn’t even connected to power…. It was a DUMMY phone) so in case of emergency I had no options but to go down to reception area
Hospedou-se por 1 diária em mar. de 2024
Resposta de Wingate em 2 de abr. de 2024
Mitesh,Thank you for taking the time to share your feedback with us. We're glad to hear that overall you had a positive experience during your stay.We sincerely apologize for the inconvenience caused by the broken phone in your room. Your safety and comfort are our top priorities, and we regret that we fell short in providing you with a fully functional communication device. We have shared your comments with our maintenance team to address the issue promptly and ensure that all room amenities are in proper working order for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.

2/10 - Terrível

Luis

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
No reasonable
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Wingate em 2 de abr. de 2024
We are truly sorry to learn about your disappointing experience during your recent stay with us. Your feedback is invaluable to us, and we sincerely apologize for falling short of your expectations.We would greatly appreciate the opportunity to discuss your concerns in more detail and learn how we can make amends for any shortcomings you encountered. Please feel free to reach out to us directly so we can address your concerns promptly and work towards resolving them to your satisfaction.Once again, we apologize for any inconvenience caused and hope to have the opportunity to restore your confidence in our hotel in the future.

4/10 - Insatisfatória

Abhishek

Viagem com família e crianças pequenas
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Check in was okay, but room has noisy ac unit which was not functional, pool water was ice cold. Complementary breakfast was limited option , no creamer for the coffee.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Wingate em 2 de abr. de 2024
Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit.We regret to hear about the issues you encountered with the AC unit in your room and the temperature of the pool. Our maintenance team has been alerted to address the noisy AC unit immediately, and we will investigate the pool temperature to ensure it meets our standards for guest comfort.Regarding the complimentary breakfast options, we appreciate your feedback. While we strive to offer a variety of choices beyond our brand standards, we apologize if our offerings did not meet your expectations. We will review our breakfast selection to ensure we are providing the best possible experience for our guests.As for the creamer for your coffee, we apologize if it was not readily available during your stay. We will ensure that our staff is more vigilant in restocking supplies, and we encourage guests to reach out to us so we can promptly address any concerns or special requests.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 - Ok

MiyaehDeyana

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
front desk over charged my card, the room was dusty and you can tell they have not wiped down in the room in a while
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Wingate em 2 de abr. de 2024
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused during your recent stay. Our team takes great care to ensure that our rooms are thoroughly cleaned and maintained to the highest standards, and we're disappointed to hear that we fell short of your expectations in this regard.Regarding the issue with your card, we assure you that our billing processes are closely monitored to ensure accuracy. However, we will certainly investigate this matter further to ensure that any discrepancies are addressed promptly.Your comments are invaluable to us as we continuously strive to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 - Excelente

robert

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Wingate em 2 de abr. de 2024
Robert,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay. If there's anything specific that made your visit exceptional or if you have any feedback to share, please feel free to let us know. We hope to welcome you back again soon for another fantastic stay!

10/10 - Excelente

Jason

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Wingate em 22 de mar. de 2024
Thank you, Jason! We appreciate your positive rating and are delighted to hear that you had a great experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 - Insatisfatória

Casey

Viagem de negócios, Viagem com família e crianças pequenas
Pontos negativos: Comodidades
The property and the rooms are rundown, carpets are stained and sticky, gym equipment is broken or doesn’t work properly. Pool is chipping and green. Furniture in the rooms are scuffed torn and broken. Shampoos and toilet paper were all 1/2 used and the mattresses were not comfortable.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Wingate em 21 de mar. de 2024
Casey,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced during your stay. While we strive to maintain our property to the highest standards, we understand that there may be areas that require improvement.Please rest assured that we take your comments seriously, and we are actively working on plans for renovations to address the issues you mentioned. Our priority is to provide a comfortable and enjoyable experience for all our guests, and we regret if we fell short of your expectations on this occasion.We understand that cleanliness is of utmost importance, and we assure you that we take great care to ensure our rooms are thoroughly cleaned and well-maintained. However, we apologize if you found any amenities to be less than satisfactory.Your feedback is invaluable to us as we strive to continually improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay

8/10 - Boa

Johnny

Viagem com a família
Pontos positivos: Comodidades
Good: breakfast server was great, generally clean, rooms decent. Bad: Indoor pool was not well kept, looked dirty and no circulation.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Wingate em 21 de mar. de 2024
Johnny, Thank you for your feedback. We're glad to hear that you enjoyed the service provided during breakfast and found the rooms to be clean and satisfactory. However, we apologize for the inconvenience you experienced with the indoor pool. Maintaining a clean and safe environment for our guests is a top priority, and we will address your concerns with our team to ensure improvements are made. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. If you have any further comments or suggestions, please feel free to share them with us. We hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 - Ok

Bridget

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Wingate em 21 de mar. de 2024
Bridget,Thank you for taking the time to provide your feedback. We're sorry to hear that your experience fell short of expectations. We're committed to providing our guests with a comfortable and enjoyable stay, and we appreciate any insights that can help us improve. If there are any specific areas you feel we could enhance, please don't hesitate to let us know. We hope to have the opportunity to exceed your expectations in the future.

4/10 - Insatisfatória

Tara

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
You can tell that the room had been cleaned. There was white stuff on the skirt of bed. The sheets were stained, a/c wasnt working properly. Carpet very stained. Wont be staying there again. I read many revies that yall charge peoples cards more then once for rooms.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Wingate em 21 de mar. de 2024
Tara,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered during your stay. Providing a comfortable and clean environment for our guests is of the utmost importance to us, and we regret that we fell short of your expectations in this regard. Rest assured, we take your comments seriously and will address them with our housekeeping team to ensure that such issues are not repeated in the future.Regarding the concerns about billing, we assure you that we take great care in handling our guests' payments and strive to provide transparent and accurate billing practices. We appreciate you bringing this to our attention, and we will investigate the matter further to ensure that our billing procedures are in line with our standards.We value your feedback as it helps us to improve, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience.

4/10 - Insatisfatória

Sarada

Pontos negativos: Serviço e funcionários
Poor staff and service
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Wingate em 22 de mar. de 2024
Sarada, we're sorry to hear that your experience fell short of expectations. If there's anything specific that didn't meet your satisfaction during your stay, please let us know. We're always looking for ways to improve and ensure our guests have a comfortable experience.

10/10 - Excelente

Kim

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The breakfast was not the greatest. The food looked old. The bed were comfortable.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Wingate em 21 de mar. de 2024
Kim,Thank you for your feedback and for choosing to stay with us! We're glad to hear that you found the beds comfortable during your visit. Regarding the breakfast, we appreciate your honesty, and we'll make sure to address this issue with our team to ensure that our breakfast offerings meet our guests' expectations. Your input helps us to continually improve, and we hope to have the opportunity to exceed your expectations in the future!

10/10 - Excelente

Idalia

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I like the breakfast and good staff great service
Hospedou-se por 1 diária em mar. de 2024
Resposta de Wingate em 14 de mar. de 2024
Idalia, Thank you so much for your kind words and positive feedback! We're delighted to hear that you enjoyed our breakfast offerings and experienced great service from our staff during your stay. Providing a memorable experience for our guests is our top priority, and we're thrilled that we could meet your expectations.We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Wingate by Wyndham em 11 de mar. de 2024
Dear Robert,Thank you so much for taking the time to rate our hotel! We're thrilled to hear that you had a wonderful experience during your stay. We strive to provide exceptional service and comfort to all our guests.We sincerely hope to welcome you back in the near future. Please don't hesitate to reach out if there's anything else we can assist you with.