EVERYTIME!!!!ā¦. I make reservations through the front desk or Expedia I get a handicapped room( when we get to the property they donāt have a room for me that,s assessable EVERYTIME!thank goodness for an exceptional employee that went out of her way to get me in a room that I could use āMIAāthatās her name,she was kind and considerate to everyoneā¦.i have been promised thousands of points from HILTON FOR MESSING UP MY RESERVATION! Iāve not seen even one(1) yet.Lasr year for my sisters BD in July ,I booked 3 nights in Dallas on 75,then called back to see if I could book it another nightā¦they saidāsureā.we get to the property and that room had not been available for one whole month, so for our inconvenience they gave us 10,000 points( a whole 20-25 dollarsā¦.ive yet to see thatā¦then we went to Vegas and was promised 3,000 points if we booked before Christmasā¦still waiting on our pointsā¦.i have NEVER gotten anything they promisedā¦..also was given 2 breakfast credits once, when I got my bill ,they charged us for oneā¦.then to top it off they make you feel likes itās our fault( not Mia)!!!im just touching the surface here on
This reply,I feel itās going to deaf earsā¦.I am very Leary of booking with Hilton anymore
