6/10 - Ok
Casey
Viagem com a família
12 de jun. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
My initial impressions of this hotel were not good. I had just arrived after having driven 13 hours that day and the front desk employee, Brendan, ignored me when I tried to check in. He was in the back room on the phone for at least five minutes and never acknowledged my presence at all. When he finally came out, I discovered that the hotel required me to give them $150 in incidental fees before I could check in to my fully prepaid room. I've traveled all over the country and have never had an incidental charge as large as that. It was excessive and was never mentioned anywhere when I purchased the room online. Once the terrible check in process was done, the hotel experience improved. The rooms are large and nice and the area around the hotel is very nice. We had the free hot breakfast every morning and really enjoyed it. Overall, the customer service issues and hidden fees need to be addressed, but the hotel itself was great.