4/10 - Insatisfatória
Marcone, Sao Paulo
10 de fev. de 2014
Pontos positivos: Limpeza e conforto do quarto
Unflexible to negotiate with
Front desk and management were very unflexible to negotiate a late check out fee this past weekend. I had a very late flight on that day, and asked for a complimentery late check out (which they are not oblied to offer), and was told this would be subject to a fee of 50% of the room cost. I tried to negotiate this amount initially, without success.
Based on my booked fare, 50% would be equal to $104 US.
Then, I decided to check the most current published rate for that same hotel, on that same day and got a surpring full fare of $79 per night.
I came back to the front desk with this published number, and asked for a 50% of this amount, which looks pretty fare and reaonable (at least to me). Front desk needed to get a special approval from her manager and this took almost 30 min of my time... 30 min for an obvious and reaonable offer.
Was I allowed to stay until 6PM (although I was paying $39 - 50% of published rate)? No, she allowed me to stay until 5PM - as I was tired I decided to stay with the 5PM and let it go.