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Avaliações de Best Western Plus Rockwall Inn & Suites

2.5 out of 5
Best Western Plus Rockwall Inn & Suites
996 E I-30, Rockwall, TX

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 291 de 666 avaliações" "
Nota 8 - Boa. 212 de 666 avaliações" "
Nota 6 - Ok. 94 de 666 avaliações" "
Nota 4 - Insatisfatória. 38 de 666 avaliações" "
Nota 2 - Terrível. 31 de 666 avaliações" "

8,6/10

Limpeza

9,0/10

Serviço e funcionários

8,2/10

Comodidades

8,2/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

ANA MOURA, Lisboa

Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A não repetir apesar da simpatia dos funcionários.
Pequeno almoço fraco em termos de variedade e roupa de cama bastante puída.

2/10 - Terrível

Catherine

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This property has seen better days. Our room was dark, dated and dirty. The bathroom door knob was falling off, stains on the wall, woke up to a puddle on the floor from the refrigerator, pull out coach would stay open, felt like we were getting bitten all night. I booked another hotel at 3am for the rest of our visit..I was willing to lose money instead of staying another night.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de melissa em 20 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property. We apologies for any inconvenience to you during your stay. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you and hope you have a great week! Sincerely

8/10 - Boa

Patrick

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
A little loud being in the corner room by the service road and highway. Overall great experience. Need HDMI outlets in the room for charging things.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de melissa em 20 de mai. de 2024
Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed your stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

10/10 - Excelente

BRITNEY

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I showed up at 3am and I had booked the room just an hour prior to arriving. Parked in a well lit spot right in front of the entrance so felt safe. Staff was friendly. Room was very clean. And the breakfast was good. Located right off the interstate which was perfect for me since I was on a road trip.
Hospedou-se por 1 diária em mai. de 2024
Resposta de melissa em 12 de mai. de 2024
Thank you for completing our survey regarding your recent stay at Best Western Plus, Rockwall, TX. We appreciate and value your feedback Our team is committed to providing an exceptional experience. We are happy to know that you enjoyed your stay and our hospitality for which you gave us 5-Star rating. We will share your experience with our staff members and continue to provide superior experience to all our future guests. We hope to see you again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely

10/10 - Excelente

Howard

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Melissa em 12 de mai. de 2024
Thank you for completing our survey regarding your recent stay at Best Western Plus, Rockwall, TX. We appreciate and value your feedback Our team is committed to providing an exceptional experience. We are happy to know that you enjoyed your stay and our hospitality for which you gave us 5-Star rating. We will share your experience with our staff members and continue to provide superior experience to all our future guests. We hope to see you again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely

10/10 - Excelente

Wade

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
No complaints here
Hospedou-se por 1 diária em abr. de 2024
Resposta de melissa em 11 de mai. de 2024
Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed your stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

6/10 - Ok

Sameer

Hospedou-se por 1 diária em abr. de 2024
Resposta de melissa em 10 de mai. de 2024
Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed your stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

4/10 - Insatisfatória

James

Viagem de negócios, Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
The breakfast was limit and generally not very appealing. The laundry was broken so we were unable to wash clothes. The room had gnats. The microwave didn’t work.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de melissa em 8 de mai. de 2024
Thank you for completing the survey regarding your recent stay at our property. We apologies for any inconvenience to you during your stay. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you and hope you have a great week! Sincerely

6/10 - Ok

Karolyn

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Small parking lot. The breakfast was so-so. Typical eggs, sausage, biscuits (hard), sausage gravy (thin and runny), waffles, cereal, etc. The coffe was very good, however, so there's that.
Hospedou-se por 1 diária em abr. de 2024
Resposta de H. Chauhan em 1 de mai. de 2024
Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed you enjoyed your stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

10/10 - Excelente

Darryl

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The price was good
Hospedou-se por 4 diárias em abr. de 2024
Resposta de H. Chauhan em 1 de mai. de 2024
Thank you for completing our survey regarding your recent stay at Best Western Plus, Rockwall, TX. We appreciate and value your feedback Our team is committed to providing an exceptional experience. We are happy to know that you enjoyed your stay and our hospitality for which you gave us 5-Star rating. We will share your experience with our staff members and continue to provide superior experience to all our future guests. We hope to see you again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely,

8/10 - Boa

Christy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, friendly staff!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de melissa em 28 de abr. de 2024
Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed your stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

6/10 - Ok

donald, atlanta

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This property has a great location but just needs some work. Looks a little "used" but great for the price. Breakfast was good.
Hospedou-se por 1 diária em abr. de 2024
Resposta de melissa em 26 de abr. de 2024
Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed you enjoyed your stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

10/10 - Excelente

Abiesatou

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de melissa em 25 de abr. de 2024
Thank you for completing our survey regarding your recent stay at Best Western Plus, Rockwall, TX. We appreciate and value your feedback Our team is committed to providing an exceptional experience. We are happy to know that you enjoyed your stay and our hospitality for which you gave us 5-Star rating. We will share your experience with our staff members and continue to provide superior experience to all our future guests. We hope to see you again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely

8/10 - Boa

Connie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lack of parking and narrow entrance.
Hospedou-se por 1 diária em abr. de 2024
Resposta de melissa em 21 de abr. de 2024
Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest.We look forward for your future visit. Thank you and hope you have a great week! Sincerely

10/10 - Excelente

Kennedy

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel staff was very friendly. We left some items and they are mailing them. Definitely recommend this hotel
Hospedou-se por 2 diárias em abr. de 2024
Resposta de melissa em 15 de abr. de 2024
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate and value your feedback This will help us improve our services. We are happy to know that your stay was comfortable at out hotel. We will continue to provide superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely,

8/10 - Boa

James

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms were fine except that the air conditioning unit cycled on and off all night. It was noisy even at the lowest setting and there was no constant fan setting. This hotel is very close to a very busy highway, so once you step out the front door (or sit on your balcony) it's very noisy. However the rooms are well insulated from this sound. We didn't use the pool but it looked pretty nice. There is a park behind the building we can go for a walk and get away from that traffic noise a bit. The breakfast was pretty standard for almost all hotels these days. You can get coffee, a waffle and some cereal but the soft, white bread and sweet, sticky muffins are not what I buy for my house.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de melissa em 14 de abr. de 2024
Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We look forward for your future visit to Rockwall Tx. Thank you and hope you have a great week! Sincerely

8/10 - Boa

Kevin

Hospedou-se por 4 diárias em mar. de 2024
Resposta de melissa em 28 de abr. de 2024
Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed your stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room was clean desk clerk was so helpful.
Hospedou-se por 1 diária em mar. de 2024
Resposta de melissa em 4 de abr. de 2024
Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed you enjoyed your stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

8/10 - Boa

Amanda

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was very helpful. We needed two rooms for the night and check in was quick and simply. There were a few surfaces in our room that had not been wiped down in the room but other than that our stay was fine.
Hospedou-se por 1 diária em mar. de 2024
Resposta de melissa em 24 de mar. de 2024
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate and value your feedback This will help us improve our services. We are happy to know that your stay was comfortable at out hotel. We will continue to provide superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely

10/10 - Excelente

Juan Jose

Hospedou-se por 1 diária em mar. de 2024
Resposta de melissa em 6 de abr. de 2024
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate and value your feedback We are happy to know that your stay was comfortable at out hotel Best Western Plus Rockwall Inn & Suites We hope you will come back and see us again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely,

10/10 - Excelente

Jackie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean
Hospedou-se por 1 diária em mar. de 2024
Resposta de H. Chauhan em 10 de mar. de 2024
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate and value your feedback We are happy to know that your stay was comfortable at out hotel Best Western Plus Rockwall Inn & Suites We hope you will come back and see us again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely,

8/10 - Boa

Pilar

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
In general, the property is very well-maintained and very clean. Check-in was fast, and the staff was nice. There are lots of fast-food options near the property, which is right off the highway. There were no loud noises at all. A fresh breakfast is served every morning.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de H. Chauhan em 6 de mar. de 2024
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate and value your feedback. We are happy to know that your stay was comfortable at out hotel. We will continue to provide superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely,

10/10 - Excelente

Christy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Check-in was fast and friendly. They even gave us a room with a balcony which was nice.
Hospedou-se por 1 diária em fev. de 2024
Resposta de H. Chauhan em 12 de fev. de 2024
Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We are extremely happy that you enjoyed our hospitality and gave us perfect 10-scores. We will share your good comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely

6/10 - Ok

LaToya, Overland Park

Property done what it was supposed too. They have 1 elevator and it is slow 🐌. Staff was nice. High traffic area, right off the highway. Plus is it was close to everything I needed, Walmart less then 5 minutes down the road.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de H. Chauhan em 11 de fev. de 2024
Dear Guest, Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed your stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

10/10 - Excelente

Takisha

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de H. Chauhan em 9 de fev. de 2024
Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We are extremely happy that you enjoyed our hospitality and gave us perfect 10-scores. We will share your good comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely

10/10 - Excelente

Juriana

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2024
Resposta de H. Chauhan em 7 de fev. de 2024
Dear Guest, Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We are extremely happy that you enjoyed our hospitality and gave us perfect 10-scores. We will share your good comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely

8/10 - Boa

Valerie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very pleasant and accommodating to my request to have 3 rooms together on the same floor. It was also nice to have free breakfast included. There is only one issue. There is an odor on the first floor in the hallway that smells like gas or chemicals. Fortunately you don't smell it in the rooms.
Hospedou-se por 1 diária em jan. de 2024
Resposta de H. Chauhan em 29 de jan. de 2024
Dear Guest Valerie, Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We will share your good comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely

8/10 - Boa

John

Hospedou-se por 3 diárias em jan. de 2024
Resposta de H. Chauhan em 22 de jan. de 2024
Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We are happy to hear that you enjoyed our hospitality. We will share your good comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely

6/10 - Ok

Andrea

Hospedou-se por 1 diária em jan. de 2024
Resposta de H. Chauhan em 21 de jan. de 2024
Dear Guest, Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed you enjoyed your stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

10/10 - Excelente

Elaine M.

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice
Hospedou-se por 1 diária em jan. de 2024
Resposta de H. Chauhan em 18 de jan. de 2024
Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We are extremely happy that you enjoyed our hospitality and gave us perfect 10-scores. We will share your good comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely

10/10 - Excelente

Douglas, Grand Manan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
When we first arrived, their website had said they had a hot tub that was available to all guests. we found out that it had been taken out and that was one of the main reasons that we had stayed there. After a bit of negotiation, and proving to them that it was still on the website, the staff agreed to give us a room that had a hot tub. they made all things right, so we were very pleased with our stay. I want to give a shout out, especially to Sandy at the front desk who is an amazing employee. She goes above and beyond and is full and wonderful to work with she should be recognized in a special way, thank you for our stay.
Hospedou-se por 7 diárias em jan. de 2024
Resposta de H. Chauhan em 18 de jan. de 2024
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate and value your feedback We are happy to know that your stay was comfortable at out hotel Best Western Plus Rockwall Inn & Suites We hope you will come back and see us again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely

10/10 - Excelente

robert, Lake Dallas

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
A very nice hotel. Clean, safe, comfortable.
Hospedou-se por 1 diária em jan. de 2024
Resposta de H. Chauhan em 17 de jan. de 2024
Dear Mr. Robert, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate and value your feedback We are happy to know that your stay was comfortable at out hotel Best Western Plus Rockwall Inn & Suites We hope you will come back and see us again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely,

10/10 - Excelente

Ryan Arthur

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were very welcoming, friendly, and helpful. The room was clean. I'd return!
Hospedou-se por 2 diárias em jan. de 2024
Resposta de H. Chauhan em 16 de jan. de 2024
Dear Mr. Ryan Arthur, Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We are extremely happy that you enjoyed our hospitality and gave us 5-Star ratings!. We will share your good comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely

8/10 - Boa

robert

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de H. Chauhan em 16 de jan. de 2024
Dear Mr. Robert, Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We are happy to hear that you enjoyed our hospitality. We will share your good comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely

10/10 - Excelente

Cleve, Lynchburg

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room was better than expected. Free breakfast was nice.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de H. Chauhan em 15 de jan. de 2024
Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We will share your comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely

10/10 - Excelente

Hugo

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de H. Chauhan em 15 de jan. de 2024
Dear Mr. Hugo, Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We are extremely happy that you enjoyed our hospitality and gave us perfect 10-scores. We will share your good comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely

8/10 - Boa

Anarvol

Hospedou-se por 1 diária em jan. de 2024
Resposta de H. Chauhan em 15 de jan. de 2024
Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed you stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

10/10 - Excelente

Jay

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great trip
It was great
Hospedou-se por 1 diária em dez.. de 2023
Resposta de H. Chauhan em 30 de dez. de 2023
Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We are extremely happy that you enjoyed our hospitality and gave us perfect 10-scores. We will share your good comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely

10/10 - Excelente

Raymond

Property is easily accessible, however, there is no exit from the property in the back parking area. It’s difficult to safely exit onto the one-way I-30 access road going westward.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de H. Chauhan em 30 de dez. de 2023
Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We will share your comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely

4/10 - Insatisfatória

Kelli

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The property was not in good condition. Everything was old except the TV. The tub took forever to fill and water went everywhere.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de H. Chauhan em 24 de dez. de 2023
Thank you for staying with us and taking out some time to write a review. We value your feedback. Sorry for In convenience during your stay. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed you enjoyed your stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

2/10 - Terrível

Juan

Resposta de H. Chauhan em 9 de fev. de 2024
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We apologies for any inconvenience to you during your stay. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely

8/10 - Boa

Demetria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de H. Chauhan em 19 de dez. de 2023
Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed you enjoyed your stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

8/10 - Boa

Angie

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly staff clean properly. Front sliding doors were not working so they were left opened the entire time plus it was cold out. Breakfast was a 2 on a scale of 1-5. Very small dining area.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de H. Chauhan em 8 de dez. de 2023
Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed you enjoyed your stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

10/10 - Excelente

Brenda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Family visit
Nice quiet place to stay. A little older but still nice
Hospedou-se por 2 diárias em dez. de 2023
Resposta de H. Chauhan em 8 de dez. de 2023
Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We are extremely happy that you enjoyed our hospitality and gave us perfect 10-scores. We will share your good comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
Nice staff, and room. Smells like mildew very bad on second floor.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de H. Chauhan em 8 de dez. de 2023
Thank you staying with us and taking some time to write a review regarding your experience at the Best Western Plus Rockwall Inn and Suites. We appreciate and value your feedback. We are extremely happy that you enjoyed our hospitality and gave us perfect 10-scores. We will share your good comments with our team members and continue to provide superior services. Our special thanks to you for being loyal customer of Best Western Brand. We look forward for your future visit when you come to Rockwall, TX. Sincerely

8/10 - Boa

Pam

Viagem em grupo
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Every person I cam in contact with was so friendly and helpful!! LOVED the staff!!! The hotel had a funky smell in hallways but overall it was a good stay
Hospedou-se por 1 diária em nov. de 2023
Resposta de H. Chauhan em 8 de dez. de 2023
Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed you enjoyed your stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

10/10 - Excelente

Blake

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff, clean and comfortable room. Easy access off the interstate.
Hospedou-se por 1 diária em nov. de 2023
Resposta de H. Chauhan em 18 de nov. de 2023
Dear Mr. Blake, Thank you for completing our survey regarding your recent stay at Best Western Plus, Rockwall, TX. We appreciate and value your feedback Our team is committed to providing an exceptional experience. We are happy to know that you enjoyed your stay and our hospitality for which you gave us 5-Star rating. We will share your experience with our staff members and continue to provide superior experience to all our future guests. We hope to see you again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely,

4/10 - Insatisfatória

Jacque

Hospedou-se por 1 diária em nov. de 2023
Resposta de H. Chauhan em 15 de nov. de 2023
Dear Guest, thank you for completing our survey regarding your recent stay at our property We appreciate and value your feedback. Your feedback will help us to improve our services for all our future guest. We hope you will give us another opportunity for your future stay. Sincerely

6/10 - Ok

LaPortia, Waxahachie

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
This hotel is dated. My room was clean but had an odor. Other wise it was okay but I wouldn’t stay again
Hospedou-se por 1 diária em nov. de 2023
Resposta de H. Chauhan em 13 de nov. de 2023
Dear Guest, Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed you enjoyed your stay with us! We look forward for your future visit. Sincerely

8/10 - Boa

Robin

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Older but well maintained building. For a Best Western Plus rooms are small. It’s sandwiched between a car dealership and industrial building on noisy I-30. It would be worth $150 somewhere else. Breakfast was adequate but sausage was not good at all.
Hospedou-se por 1 diária em nov. de 2023
Resposta de FY em 12 de nov. de 2023
Thank you for completing the survey regarding your recent stay at our property. We apologies for any inconvenience to you during your stay. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Sincerely