Piscina externa

Avaliações de Peninsula Hotel Danang

5 out of 5
Peninsula Hotel Danang
84 Vo Nguyen Giap, Ward Man Thai, Son Tra District, Da Nang

Avaliações

9,2

Maravilhosa

Nota 10 - Excelente. 149 de 212 avaliações" "
Nota 8 - Boa. 46 de 212 avaliações" "
Nota 6 - Ok. 12 de 212 avaliações" "
Nota 4 - Insatisfatória. 3 de 212 avaliações" "
Nota 2 - Terrível. 2 de 212 avaliações" "

9,4/10

Limpeza

9,2/10

Serviço e funcionários

9,2/10

Comodidades

9,4/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Tomoji

Pontos negativos: Serviço e funcionários
チェックアウトに時間がかかる
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Joseph

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent staff with fabulous service. Immaculately clean. People couldn't be friendlier and the beach and ocean views were stunning@
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 15 de mai. de 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Vincent

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Awesome stay,, love the everything!
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 15 de mai. de 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Boa

Daiki

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 15 de mai. de 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Boa

Yuki

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
ビーチの近くで周囲にはあまり何もありません。静かさを求めてきました。施設も綺麗で、ご飯も美味しかった。ただ昼ごはんが周囲にシーフードと韓国料理しか見つけられなかったです。おそらく大人数でワイワイと行くのにいいホテル。 私の目的はプールでしたが、人数の割には小さすぎたように思います。以下の張り紙をして欲しい。 1.プールのなかに痰や唾を吐かない。痰や唾が浮いていました。実際、吐いている現場を見ました。 2.飛び込まない。小さなプールなのにいきなり飛び込まれるので、頭から水を浴びました。コンタクトレンズをしているので困りましたし、そもそも危険です。 3.ジャンプしない。上記と同様の理由です。 4.大声を出さない。多少のことは仕方がないとはいえ、あまりに度を超えた大声はどうかと思います。 真剣にゴーグルをつけて泳ぐ方が多かったですね。リゾートでの過ごし方はいろいろですが、静かにのんびりしたい人は目的がちょっと違うかもしれないです。朝の6時や夜の7時に行っても団体さんがいらっしゃって、いつも混んでました。 あとはフロントは人に寄るのでしょうが、あまり英語は通じないです。自分が選んだプランも覚えてなかったため、ラウンジやアフタヌーンティの説明を求めて、「無料freeですか?」と聞いたら、「freeってどういう意味ですか」と何度も詰問されてしまい、「ああ、お金払うんですね、すみません」と謝ることになり、なんだか非常識な人になったみたいになってしまい、恥ずかしかったです。しかしその他も、いろいろな説明に今でも本当にそうだったのかと疑問が残ることはあります…。 毎日スパのサービスがあるということだったのですが、想像とは違って、サウナかミストが選べるだけで、ジャグジーは使えなかったので、私のプランは風呂なしで、ちょっと残念でした。 エクスペディアのゴールドなので部屋のアップグレードやレイトチェックアウトが可能なはずなのですが、交渉を諦めました。アメリカに在住していたこともあり、私の英語力のせいではないとは思います。
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 8 de mai. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Boa

Nobuyuki, Edogawa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 8 de mai. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

6/10 - Ok

Yuki

Viagem a dois
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
お湯が、ぬるすぎる。 フロントスタッフに英語も通じづらく対応が良くなかった。 プールは過ごした良かった
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Ms. Joey Pham Marketing and Communication Manager em 27 de abr. de 2024
Dear Valued Customer,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are invaluable, and we appreciate your honesty. Rest assured, we are taking your concerns seriously and will use them as valuable lessons to enhance our services.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

10/10 - Excelente

daikichi

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 15 de mai. de 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

4/10 - Insatisfatória

Dr Puneet

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was dirty, noisy, inconvenient and congested. Staff was not cooperative at all. We visited as a couple and are very disappointed.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ms. Joey Pham Marketing and Communication Manager em 27 de abr. de 2024
Dear Valued Customer,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are invaluable, and we appreciate your honesty. Rest assured, we are taking your concerns seriously and will use them as valuable lessons to enhance our services.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

10/10 - Excelente

Tuan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was great! Would recommend this property.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 22 de abr. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Yusuke

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
いいホテルでした
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 22 de abr. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

junko

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly staff and clean and spacious room. It was comfortable stay for 9days !
Hospedou-se por 9 diárias em mar. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 22 de abr. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Shaffiq

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quiet. Good service
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 11 de abr. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

4/10 - Insatisfatória

Manuel Antonio

Viagem a dois
Didn’t meet expectations
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Ms. Joey Pham Marketing and Communication Manager em 8 de abr. de 2024
Dear Mr/Ms. Manuel Antonio,We appreciate you bringing your concerns to our attention. Your feedback is incredibly important to us, and we regret that your booking experience did not meet your expectations. The no-show charge is applied in line with our cancellation policy, and it was informed to you accordingly. We are committed to addressing the issues you've raised and will be working diligently to make necessary improvementsThank you for helping us identify areas where we can do better. We hope you'll give us another chance to show you the exceptional service we are capable of providing.Warm regards,

10/10 - Excelente

Jun

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 11 de abr. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Paul

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Heerlijk hotel aan het strand van Da Nang. Rooftop pool en ontbijtruimte met mooi uitzicht.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 11 de abr. de 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Nadezda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very professional, friendly, polite and extremely helpful stuff. Breathtaking view. Delicious food. Highly recommend
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 4 de abr. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

2/10 - Terrível

Vicky

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
飯店人員沒有服務熱忱,跟這次旅程住過的Bay Capital Hotel和Cozy Savvy Boutique Hotel的櫃檯,行李員,餐廳人員,健身房人員比起來,Peninsula Hotel的服務人員都不會笑,不友善,不主動. 房間的所有毛巾都很舊還破掉拉鬚,冰箱不冷而且飲料是暖的,請工務進來查看,用雷射溫度計顯示是9.9度,但是飲料是22度...,並且表示所有房間的冰箱都一樣,等他們離開後,我們把冰箱拉出來看,結果冰箱調節溫度在高溫.....難怪飲料都不會冷! 再來是SPA按摩完,按的很不怎麼樣,按摩師還用翻譯軟體跟我要小費,不讓我離開! 最後是點客房餐飲,我重複了3次,對方也複誦無誤,但是送來的餐點有一道湯是錯誤的!致電表達後,是有補送正確湯品來~ 飯店正對面的沙灘很髒,沙質很硬,有腐臭味,必須要走到很遠才能讓小孩玩水玩沙,很可惜~
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ms. Joey Pham Marketing and Communication Manager em 29 de mar. de 2024
Dear Valued Customer,We appreciate you bringing your concerns to our attention. Your feedback is incredibly important to us, and we regret that your stay did not meet your expectations. We are committed to addressing the issues you've raised and will be working diligently to make necessary improvementsThank you for helping us identify areas where we can do better. We hope you'll give us another chance to show you the exceptional service we are capable of providing.Warm regards,

10/10 - Excelente

??

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 23 de mar. de 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Dennis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 23 de mar. de 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

6/10 - Ok

Gennie

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
No hot water.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 23 de mar. de 2024
Dear Mr/Ms. Gennie,Thank you for sharing your feedback about your recent stay. We're truly sorry to hear about the challenges you faced. Your comments have been shared with our team, and we are actively taking steps to rectify the issues you mentioned. We appreciate your patience and understanding.Guest satisfaction is our top priority, and your review will catalyze positive change. We hope to have the opportunity to welcome you back in the future and offer you an improved experience.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Kasahara

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
ホテルは新しく素晴らしいです。 周辺はビーチしかないですが、私達はツアーを手配したり、ホテルでプールや無料アフタヌーンティーを利用したので、充分満喫しました。
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 14 de mar. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Boa

Hiroki

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 14 de mar. de 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Boa

MAKI

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
朝食のビッフェは種類豊富で美味しかった。またプールも開放感があって良かった。
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 14 de mar. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Tanaka

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 4 de abr. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Yuji

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
ホテルのスタッフは皆さんとても親切で、フレンドリーでした。チェックインの時間は午後2時ですが、午後1時に到着した私たちにチェックインをさせて部屋に入れてくれました。28階のラウンジの朝食は、素晴らしい景色を見ながら食べることができました。部屋からの眺めも素晴らしく、とても満足の行く滞在になりました。ありがとうございました。
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 14 de mar. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Jocelyn S

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall a great experience from the food to the staff. Excellent room and service!!!! Would like to especially commend Quyen in the front desk for being so nice and helpful!
Hospedou-se por 6 diárias em fev. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 8 de mar. de 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Takashi

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
施設良好、スタッフも親切
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 29 de fev. de 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Boa

cyn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our room smelled very bad after clean up, possibly because of the dirty mop.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 28 de fev. de 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here and we regret that the cleaning did not meet your expectations. We are committed to addressing the issues you've raised and will be working diligently to make necessary improvementsThank you for helping us identify areas where we can do better. We hope you'll give us another chance to show you the exceptional service we are capable of providing.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Boa

Aashna

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It's a great hotel with beautiful views. Staff is great. However, my only complaint is the bedding - seems a little cheap. You can hear the springs creaking in the mattress and it's not soft either. The blanket and sheets seem low quality.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 19 de fev. de 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here and we regret that the bedding did not meet your expectations. We are committed to addressing the issues you've raised and will be working diligently to make necessary improvements.Thank you for helping us identify areas where we can do better. We hope you'll give us another chance to show you the exceptional service we are capable of providing.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

ShihYi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
good
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 19 de fev. de 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Ailada

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 15 de fev. de 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

UKJIN

Hospedou-se por 3 diárias em fev. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 15 de fev. de 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Boa

Shih Chieh

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
設備很棒,櫃台服務都很好,但清潔有待加強
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 15 de fev. de 2024
Dear Valued Customer,Thank you for taking the time to share your feedback following your recent stay at our hotel. We sincerely appreciate your kind words and are thrilled to hear that you enjoyed your overall experience with us.However, we regret to learn that the cleanliness of our facilities did not meet your expectations. Please accept our apologies for any inconvenience this may have caused. Rest assured, we take your feedback seriously and are committed to addressing the issues you've raised. Our team will be working diligently to make the necessary improvements to ensure a better experience for all our guests.Your valuable feedback helps us identify areas for improvement, and we are grateful for your insights. We hope to have the opportunity to welcome you back in the future and demonstrate the exceptional service we strive to provide.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Mike

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Skønt sted.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 15 de fev. de 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Carol-Anne

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Relaxing stay
Staff were fantastic at this hotel. We had a lovely time here. Our only suggestion would be to include a hand rail for entering into the shallow end of the lovely pool for safety.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 15 de fev. de 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Boa

Farhad

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The room was very nice and clean. Afternoon tea 👍 easy to get transportation. I don’t know about the other floor, but the 23,25 floor definitely need air freshener! We can’t wait to get into the elevator.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 15 de fev. de 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us. We are delighted that you enjoyed your time here and we regret that have something did not meet your expectations. We are committed to addressing the issues you've raised and will be working diligently to make necessary improvements.Thank you for helping us identify areas where we can do better. We hope you'll give us another chance to show you the exceptional service we are capable of providing.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Noriko

Hospedou-se por 3 diárias em fev. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 15 de fev. de 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Yamaya

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
good
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 7 de fev. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Lucia C

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 7 de fev. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

CHING INN

Hospedou-se por 4 diárias em dez. de 2023
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 7 de fev. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

JAY

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 1 de fev. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Yves

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Personnel charmant et intentionnée hôtel très propre literie de bonne qualité rien à redire
Hospedou-se por 8 diárias em jan. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 1 de fev. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Sam

Hospedou-se por 4 diárias em jan. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 1 de fev. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Dustin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything Good ❤️
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 29 de jan. de 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Juan Carlos

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 29 de jan. de 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Thi

Hospedou-se por 5 diárias em dez. de 2023
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 26 de jan. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

MICHAEL

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Friendly and attentive staff. Location was great
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 25 de jan. de 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

Chui Fun Selina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Luxurious and clean new hotel with amazing view of the sea and 360 view from rooftop pool.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 24 de jan. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Excelente

mark, Albuquerque

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved the hotel. Breakfast was great. Jake, the bartender at the rooftop bar deserves lavish praise. Super customer service, attentive, great fun to chat with. He's great! Thanks Peninsula Hotel team, and Jake!
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Ms. Joey Pham- Marketing and Communication Manager em 24 de jan. de 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang