4/10 - Insatisfatória
Bethany T.
16 de ago. de 2025
This property has sub standard 200 mattresses which are ordered online and come folded in a box, meaning they have NO side support and are basically foam. These are not industry standard and we were shocked when we laid down on them with how little support they had. We had been excited for our stay as we visited the redwoods, but that first night turned into a frantic attempt to reach VRBO and the property manager, neither of which were helpful, and then ultimately going to a hotel. Money lost on this one. I recommended that the owners replace them with normal hotel mattresses because anyone who needs more support or has back issues will likely have the same issue we did, but the property manager just turned it back on me saying everyone loves their mattresses. The inside was represented well by the pictures. The outside was not and there is no view of the beach, nor could we see any access point from where this home was located. There is no welcome book saying where to access the beach. The property looks out to a home with a bunch of parked cars and bushes. There is no air conditioning or fan in this unit. I paid for this months' in advance for my son's 18th birthday and it was a huge stress to find a hotel at 9:00 at night because the mattress was so unsuportive, but my husband who is disabled could not sleep on it. ZERO compassion from the property owner or manager and now I'm out 800. I hope they take this to heart and put standard hotel mattresses in.
Bethany T.
Hospedou-se por 4 diárias em ago. de 2025