"I arrived in the hotel and it was unbelievable since the begginning. No upgrades rooms and the room was smelling really like someone that didnt take shower for months. I asked to change but still they would like to charge. I had to call to Hotels to change it. Breakfast was normal and never changed each day. I decided to come 1 day earlier to Brazil and of course no refounds. At check out the lady was really impolite saying that I was hiding to pay a juice from the amenities of the room and my...
"O hotel é incrível, funcionários cordiais e ótimas acomodações. A vista do mar é maravilhosa.
O plus é o Delfinário e a possibilidade de nadar com os golfinhos.
Importante mencionar a atenção especial do Vyachelav, gerente, que nos recebeu de forma muito especial."
"There was a glitch that didn’t update their system and the reservation, they upgraded me to a larger room to make it right. Great Hotel and excellent customer service."
"Location: fantastic
Age: old hotel with huge history and you will feel it. Lift was not working but staff is always ready to help and carry up all the bags. Separate Iron room. Pretty cold in the room, either extra heating needed - air conditioner; or enjoy the fresh air. Didn’t like bathroom because of the bath itself, but not shower box; super small sizes of the bathrobes
Advantage: possible to add an extra sleeping space for a child (extra fee)
Breakfast: ok, basic
Spa: good!"
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