Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
As a vacation rental owner myself, I was quite disappointed in the lack of attention to this beautiful home by the cleaning team. Upon our arrival we found sand on the floor on the stairs, in bedrooms and main areas of the house. None of the bathroom rugs had been washed, which we had to do ourselves. We found used and stained bedding in 2 of the bedrooms. Food under the bed in one bedroom. Clothing and undergarments left behind by the previous guests, on the floor and in the washer. Master bathroom shower not cleaned either. Upon our arrival I immediately let Turnkey know about the condition of the house in which they said someone would be in contact with us. We have now left 2 complaints and no one has been in touch with us. For a luxury resort, and especially in this day and age, this lack of attention to a vacation rental’s cleaning protocol is dangerous. The house is beautiful and well stocked, resort amenities great! Lots of construction right now as the resort grows to its full capacity in the next 6 -8 months. I hope Turnkey can better their cleaning and guest services.