2/10
My husband and I checked in on Friday July 18th with our grandson. We arrived at around 6:30 pm.
We had issues from the moment we arrived.
The key card didn't work. Called the office, they said we needed to go down and have the key cards reprogrammed. My husband went down, came back, it still didn't work.
We called again, were told the lock probably needed a new battery. We had planned on resting from our 3 hour drive, then getting in the pool. We didn't end up making it to the pool until after 8pm because we had to wait for them to come change the battery. Tested the card, it worked.
Coming back from the pool, we're stuck outside our room at 10 o'clock at night because the key card again doesn't work. We called the office AGAIN, they say they'll have to replace the whole lock. We were up until after 12:30 am with our room door open and the maintenance guy trying to get the lock replaced.
This morning, Saturday as we're leaving to go to the beach, my husband closes the door and the door handle comes off in his hand. He sticks it back on and we called AGAIN.
We're told they will send someone to fix it.
I called in the evening to check the status and I'm told they fixed the handle but the card is still not 100% working. They tell me once we get back from the beach, stop by the office for new key cards and so the maintenance man can meet us and show us " the trick" to getting into our room. There shouldn't need to be a "trick"! We got ZERO empathy from management.
Larry
Hospedou-se por 2 diƔrias em jul. de 2025
