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Avaliações de Best Western Cooperstown Inn & Suites

2.5 out of 5
Best Western Cooperstown Inn & Suites
50 Commons Drive, Cooperstown, NY

Avaliações

8,6

Excelente

Nota 10 - Excelente. 493 de 1003 avaliações" "
Nota 8 - Boa. 332 de 1003 avaliações" "
Nota 6 - Ok. 94 de 1003 avaliações" "
Nota 4 - Insatisfatória. 55 de 1003 avaliações" "
Nota 2 - Terrível. 29 de 1003 avaliações" "

8,8/10

Limpeza

8,8/10

Serviço e funcionários

8,0/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Susan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great breakfast, nice room and great beds!
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 17 de mai. de 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear you enjoyed our breakfast and found our rooms comfortable. Looking forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 - Boa

Philip

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 13 de mai. de 2024
Dear Guest,Thank you for your feedback! We're thrilled to hear you had a great experience during your stay. If there's anything specific you think we can improve upon to earn that extra star next time, we'd love to hear it. Looking forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 - Boa

Thomas

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Clean quiet good breakfast
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 11 de mai. de 2024
Dear Thomas,Thank you for your feedback! We're glad to hear that you found our hotel to be clean, quiet, and enjoyed our breakfast offerings. If there's anything we can do to turn your next stay into a 5-star experience, please let us know. We look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 - Excelente

Douglas, Elizabeth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 11 de mai. de 2024
Dear Douglas,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

8/10 - Boa

Stella

Pontos positivos: Serviço e funcionários
Would prefer to have the faucet in Sink be better placed so that It does not get the back and around the faucet all wet
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Hotel Manager em 9 de mai. de 2024
Dear Stella,Thank you for sharing your feedback regarding the faucet placement in the sink. We apologize for any inconvenience caused by the current design. Your satisfaction is important to us, and we will certainly consider your suggestions for improvement. We appreciate your valuable input as it helps us enhance our guests' experiences. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - Excelente

Marjorie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 6 de mai. de 2024
Dear Marjorie, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 - Boa

Sandra

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Convenience
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 5 de mai. de 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel convenient for your stay. If there's anything specific we can do to improve your experience and earn a higher rating from you in the future, please feel free to let us know. We value your input and hope to have the opportunity to better meet your expectations next time.Sincerely, Hotel Manager

8/10 - Boa

Sonia

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Overall it was a decent hotel however the breakfast area was very small with limited food options for breakfast. Additonally they only had 1 person working the area and she couldn't keep up replenishing the food station. There were several childrens baseball during our stay and they ran out out food, including coffee, milk and juice and it was not even near closing time.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 4 de mai. de 2024
Dear Sonia,Thank you for your feedback on your recent stay. We're glad to hear that overall you found our hotel to be decent. However, we apologize for any inconvenience caused by the limited food options and staffing issues in our breakfast area. We will address these concerns promptly to ensure better service in the future. Your comments are valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Sincerely, Hotel Manager

6/10 - Ok

Sadoc

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 4 de mai. de 2024
Dear Guest,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

10/10 - Excelente

Yaindy

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 3 de mai. de 2024
Dear Guest,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

6/10 - Ok

Jane

No restaurants in walking distance.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 1 de mai. de 2024
Dear Jane,Thank you for your feedback. We appreciate your rating and apologize for any inconvenience regarding the lack of nearby dining options. We'll take this into consideration to enhance the overall experience for our guests.Sincerely, Hotel Manager

8/10 - Boa

Carla Rae

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This facility was clean, quiet, and comfortable. i would stay here in the future when in this area.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 30 de abr. de 2024
Dear Carla Rae,Thank you for your review! We're glad to hear that you found our facility clean, quiet, and comfortable. We appreciate your positive feedback and look forward to welcoming you back on your future visits to the area.Sincerely, Hotel Manager

8/10 - Boa

Monte, Greeen Bay

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything fine except the walls are very thin.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 26 de abr. de 2024
Dear Monte,Thank you for your 4 out of 5 rating for your stay at our hotel. We're glad to hear that overall your experience was positive. We apologize for any inconvenience caused by thin walls and appreciate your feedback. We'll take this into consideration to improve our guests' comfort in the future.Sincerely, Hotel Manager

10/10 - Excelente

Christopher

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Large room. Attentive housekeeping. Better breakfast than at many similar hotels.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hotel Manager em 22 de abr. de 2024
Dear Christopher,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay with us! Providing spacious rooms, attentive housekeeping, and a satisfying breakfast experience are all important aspects of our commitment to guest satisfaction. We're glad that we could exceed your expectations in these areas. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

6/10 - Ok

Carmen

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 23 de abr. de 2024
Dear Carmen,Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. I hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

4/10 - Insatisfatória

Tyler

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Kids running around and messing with rooms. Hot tub was green... Not friendly staff. Decent breakfast though…. Will not return.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hotel Manager em 17 de abr. de 2024
Dear Tyler,We apologize for the disturbance caused by unsupervised children and the disappointing condition of the hot tub during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short of your expectations in these areas. We will address these concerns with our team to ensure a more enjoyable experience for our guests in the future. We appreciate your feedback regarding the breakfast and will continue to strive for excellence in that aspect. We hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

10/10 - Excelente

Debra

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good location, friendly staff
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 16 de abr. de 2024
Dear Debra,Thank you for your fantastic feedback. We're delighted to hear that you enjoyed our convenient location and encountered friendly staff during your stay! Providing excellent service and a welcoming atmosphere are top priorities for us, and it's wonderful to know that we succeeded in making your visit pleasant. We hope to welcome you back again soon for another great experience!Sincerely, Hotel Manager

10/10 - Excelente

Becky, Beaufort

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a room with a beautiful view of hills & fields. Unfortunately the hot tub was out of order but we enjoyed the indoor pool.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hotel Manager em 16 de abr. de 2024
Dear Becky,Thank you for your great feedback. We're delighted to hear that you enjoyed the beautiful view from your room and made the most of our indoor pool despite the hot tub being out of order. Your satisfaction is important to us, and we're glad you were able to find alternative amenities to enjoy during your stay. We hope to welcome you back for another relaxing visit in the future! Sincerely, Hotel Manager

4/10 - Insatisfatória

Brian

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Poor internet. Bad lighting. hot tub not functioning. Water never really got hot in room. Generally sub par
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 15 de abr. de 2024
Dear Brian, We apologize for the inconvenience caused by poor internet, inadequate lighting, and the non-functioning hot tub. Additionally, we regret that the water temperature in your room did not meet your expectations. Your feedback is crucial, and we will work diligently to address these issues to enhance our guests' experiences. Sincerely,Hotel Manager

6/10 - Ok

Meghan

Viagem com a família
Pontos positivos: Limpeza
The staff at the property were very nice. The breakfast was lacking. The food was not refilled frequently and many items were missing. The staff person was working diligently but it was more than a one person job. The water for the shower was cold during high volume times.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 15 de abr. de 2024
Dear Meghan, We're pleased to hear that you found our staff to be very nice. However, we apologize for the shortcomings in our breakfast service and the inconvenience with cold water during high-volume times. Your feedback is valuable, and we'll address these issues to improve our guests' experiences. Thank you for sharing your thoughts with us.Sincerely,Hotel Manager

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 15 de abr. de 2024
Dear James,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

10/10 - Excelente

Joel

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I love the fact that there’s a Shopping center right next door, within walking distance. Including a McDonald's.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 13 de abr. de 2024
Dear Joel,Thank you for your perfect rating and feedback! We're glad to hear that you enjoyed the convenience of having a shopping center nearby, especially with a McDonald's within walking distance. We understand the importance of convenient amenities for our guests, and we're pleased that it added to your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Hotel Manager

10/10 - Excelente

Douglas

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
All good. Would stay again.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 8 de abr. de 2024
Dear Douglas,Thanks for your nice comments. We are so pleased that you will stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely, Hotel Manager

8/10 - Boa

Kelly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Didn't like the phone ring twice in middle of the night with wrong number.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 8 de abr. de 2024
Dear Kelly,We sincerely apologize for the disturbance caused by the phone ringing with the wrong number in the middle of the night. Your comfort and rest are of utmost importance to us, and we regret any inconvenience this may have caused. We'll ensure to take measures to prevent similar occurrences in the future. We hope to have the opportunity to make it up to you during your next visit.Sincerely, Hotel Manager

10/10 - Excelente

Danielle

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms were clean smelling and offered good value for the price. We stayed for one night to make use of the pool and hot tub during the kids spring break. Facilities were clean and in working order. Lots to choose from for breakfast
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 2 de abr. de 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a great stay and enjoyed our clean rooms, pool, hot tub, and breakfast options. Providing good value for our guests is important to us, and we're glad we could meet your expectations. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing to stay with us!Sincerely, Hotel Manager

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 25 de mar. de 2024
Dear James,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 - Excelente

Adam

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Attentive and welcoming staff at this hotel deserve a ton of praise.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 17 de mar. de 2024
Dear Adam,Thank you for your kind words! We're delighted to hear that our staff provided you with attentive and welcoming service during your stay. We strive to create a positive experience for all our guests, and we're glad to know that our efforts were appreciated. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 - Excelente

John

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice. Great breakfast.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 12 de mar. de 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and found our breakfast to your liking. Our team strives to provide a positive experience for all our guests, and it's rewarding to know that we met your expectations.If you have any additional comments or suggestions on how we can further enhance your future visits, please feel free to share them. We look forward to welcoming you back and providing you with another great experience.Sincerely, Hotel Manager

10/10 - Excelente

Dave

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to attractions. Same parking lot as grocery store and shops. Close to restaurants. Clean room, comfortable bed, good free breakfast. I would definitely stay again next time I'm heading to Cooperstown.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 6 de mar. de 2024
Dear Dave,Thank you for your perfect rating and detailed feedback! We're thrilled to hear that you found our hotel conveniently located near attractions, restaurants, and shops, and that you enjoyed the clean room, comfortable bed, and complimentary breakfast. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay when you're heading to Cooperstown!Sincerely, Hotel Manager

10/10 - Excelente

Nora

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great breakfast!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 4 de mar. de 2024
Dear Nora,Thank you for your positive feedback. We're delighted to hear that you enjoyed our breakfast during your stay. Providing a great dining experience is important to us, and we're glad we could meet your expectations. We look forward to welcoming you back for another delightful stay!Sincerely, Hotel Manager

10/10 - Excelente

Maria

Viagem em grupo, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful facilities. Free Breakfast was tasty and hot. My kids love making waffles in the morning. Close to everything. Staff was friendly
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hotel Manager em 3 de mar. de 2024
Dear Maria,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed our beautiful facilities and tasty hot breakfast, especially the waffles that your kids love making in the morning. It's great to know that our location close to everything and our friendly staff added to your experience. We truly appreciate your kind words and hope to welcome you and your family back soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 - Excelente

Antony

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to my workplace and friendly staff
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 2 de mar. de 2024
Dear Antony,Thank you for your perfect rating! We're pleased to hear that our hotel's proximity to your workplace was convenient for you and that you found our staff to be friendly. Providing a convenient location and excellent service are our priorities, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 - Excelente

John

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
easy comfortable and clean
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 28 de fev. de 2024
Dear John,We're delighted to hear that you found your stay easy, comfortable, and clean! Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back again in the future.Sincerely, Hotel Manager

10/10 - Excelente

Joe

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 21 de mar. de 2024
Dear Joe,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 - Excelente

sarah

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Its February and it is so nice to go swimming. The pool area is cared for and I appreciate the clean towels.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Hotel Manager em 22 de fev. de 2024
Dear Sarah,Thank you for your positive feedback! We're delighted to hear that you enjoyed the swimming experience in February, and we're glad you found the pool area well-maintained with clean towels. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

10/10 - Excelente

Karen

Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 21 de mar. de 2024
Dear Karen,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 - Excelente

Katy, Bronx

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved how close it is to the national baseball hall of fame and Main Street, there is a supermarket’ McDonald’s, Chinese food and other stores right next to the hotel, the staff was friendly and the free breakfast was good.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Hotel Manager em 20 de fev. de 2024
Dear Katy,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you loved our convenient location near the national baseball hall of fame and Main Street. It's great to know that you found our proximity to various stores and restaurants to be convenient for your stay. We're delighted that our staff was friendly and that you enjoyed our complimentary breakfast. Your satisfaction is important to us, and we're pleased that we could provide you with a positive experience. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 - Excelente

Neville

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly staff quiet & clean location
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 18 de fev. de 2024
Dear Neville,Thank you for your perfect rating! We're delighted to hear that you had a great experience with our friendly staff and found our location quiet and clean. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 - Boa

Susan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean, friendly staff , convienent.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 18 de fev. de 2024
Dear Susan,Thank you for your positive feedback! We're glad to hear that you found our hotel very clean, with friendly staff, and conveniently located. We appreciate your rating and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 - Excelente

John

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice clean property. There is a bulge in the rug in the lobby.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 17 de fev. de 2024
Dear John,Thank you for your feedback! We're delighted to hear that you appreciated the cleanliness of our property. Our team takes great pride in maintaining a welcoming environment for our guests. However, we apologize for the inconvenience caused by the bulge in the lobby rug. Rest assured, we will address this to ensure a seamless experience for all our guests. We look forward to welcoming you back for an even better stay.Sincerely, Hotel Manager

8/10 - Boa

Jamie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 18 de fev. de 2024
Dear Jamie, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

10/10 - Excelente

ovidio

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 12 de fev. de 2024
Dear Ovidio,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 - Excelente

Raymond

Viagem em grupo
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
GRAND SLAM HOTEL
HOME OF BASEBALL'S HALL OF FAME - BW COOPERSTOWN IS A GRAND SLAM ON MY SCORECARD... While snow was falling as day turned into night, the Best Western Cooperstown kept the lights and heaters on to welcome me to the awesome city of Cooperstown. Greeted with warm welcome smile by Sherry. - Conveniently located 10 miles from the Baseball Hall of Fame. - Fast Food, Banking and Grocery Store within minutes walking distance. - Many nearby restaurants, pubs and meeting places within a miles' radius - Gas station with convenience store 1 mile away. - Beautiful scenic surrounding with snow covered hills
View from back of BW Hotel
Another view from back of the BW Hotel
Center city Cooperstown, NY
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 12 de fev. de 2024
Dear Raymond,Thank you for taking the time to share your wonderful experience! We're thrilled to hear that your stay with us was a grand slam on your scorecard. It's fantastic to know that our team, especially Sherry, provided you with a warm welcome. We're delighted that our convenient location, with proximity to the Baseball Hall of Fame and various amenities within walking distance, added to the enjoyment of your stay. The scenic surroundings and snowy hills only enhance the charm of Cooperstown. We appreciate your kind words and hope to welcome you back for another memorable stay soon!Sincerely, Hotel Manager

8/10 - Boa

Peter, New York

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
very serviceable and affordable hotel with big rooms, ample parking, handing food and dining nearby, and an excellent free breakfast
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 9 de fev. de 2024
Dear Peter,Thank you for your feedback on our hotel. We're delighted to hear that you found our establishment to be very serviceable and affordable, with spacious rooms, ample parking, and convenient dining options nearby. We're especially pleased that you enjoyed our excellent complimentary breakfast. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

10/10 - Excelente

Cristobal G

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 6 de fev. de 2024
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - Boa

Kenneth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Fine
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Manager em 30 de jan. de 2024
Dear Kenneth,Thank you for your review! We're glad to hear that you had a fine experience at our hotel. We strive to provide our guests with top-notch service and we're happy to see that reflected in your visit. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 - Excelente

Rhonda, Edmeston

Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 21 de mar. de 2024
Dear Rhonda,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - Boa

Mark

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Breakfast was excellent! Customer Service was strong as well! A nice and convenient place to go, close to the Baseball Hall of Fame
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 25 de jan. de 2024
Dear Mark,Thank you for your positive feedback. We're delighted to hear that you enjoyed our excellent breakfast and experienced strong customer service during your stay. We take pride in being a convenient and pleasant choice, especially with our proximity to the Baseball Hall of Fame. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We hope to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - Excelente

Lawrence

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Manager em 8 de fev. de 2024
Dear Lawrence,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 - Boa

James

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 17 de jan. de 2024
Dear James,Thank you for your rating! We're glad to hear that you had a positive experience during your stay and would rate it 8 out of 10. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back in the future.Sincerely, Hotel Manager