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Avaliações de Gateway Coonoor - IHCL SeleQtions

3.5 out of 5
Gateway Coonoor - IHCL SeleQtions
Church Road, Upper Coonoor, Coonoor, Tamil Nadu

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 37 de 68 avaliações" "
Nota 8 - Boa. 27 de 68 avaliações" "
Nota 6 - Ok. 2 de 68 avaliações" "
Nota 4 - Insatisfatória. 1 de 68 avaliações" "
Nota 2 - Terrível. 1 de 68 avaliações" "

9,4/10

Limpeza

9,6/10

Serviço e funcionários

7,6/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Harmeet Singh

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Enjoyed every moment at the Gateway, Coonoor. The food is delicious & comfortable clean rooms.
Hospedou-se por 4 diárias em mai. de 2024

8/10 - Boa

Ambika

Beautiful property Warm and receptive and friendly staff !
Hospedou-se por 2 diárias em jan. de 2024

10/10 - Excelente

Vishnu Siddharth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wonderful stay! The staffs were all very friendly and accommodating.
Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Hiroyuki

Hospedou-se por 1 diária em out. de 2023
Resposta de Rahul em 4 de nov. de 2023
Dear Mr. Hiroyuki,Greetings From Gateway Coonoor - IHCL SeleQtions Thank you for your rating. We really appreciate your support. We look forward to your continued patronage and assure you of our best attention and services at all times. RegardsRahul. R Front Office Manager

6/10 - Ok

Shekhar

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Overall it was sort of just OK stay. We selected this property since Taj brand was attached with it. Food was good and staffs were courteous and ready to help you all the time. But biggest disappointment was room that was offered to us. It was really small for 2 person and I seriously cursed myself for spending 25k per night for that hideous room. The rooms ends as soon as you enter into. It’s not worth your money. Seriously disappointed with room.
Resposta de Bala em 21 de abr. de 2023
Dear Mr. ShekharGreetings From Gateway Coonoor – IHCL SeleQtions Thank you for giving us your feedback regarding your stay with us during your recent visit to Coonoor. I am quite embarrassed and perturbed to know that the room is not un to your expectation. Kindly accept my sincere apologies. We will certainly take your detailed feed back with concerned team & in the ongoing renovation and ensure the corrective actions are initiated. Your kind word of appreciation was shared with the team.I would also like to request you to treat this as a one off incident and not hold this against us and give us an opportunity to look after you in the tradition and hospitality that is synonymous with the IHCL.Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times Regards, Bala Murugan Front Office Food & Beverage Manager Gateway Coonoor - IHCL SeleQtions

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jun. de 2022
Resposta de Bala em 9 de jun. de 2022
Dear Sir Greetings From Gateway Coonoor - IHCL SeleQtions. Thank you for giving us your feedback & rating regarding the stay with us during your recent visit to Coonoor. I am quite delighted to know that you & your family had enjoyed your stay & services. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office | Food & Beverage Manager Gateway Coonoor - IHCL SeleQtions

10/10 - Excelente

ARUNKUMAR

Hospedou-se por 2 diárias em abr. de 2022
Resposta de Bala Murugan em 6 de mai. de 2022
Dear Mr. Arunkumar Greetings from Gateway Coonoor - IHCL SeleQtions. Thank you for giving us your feedback & rating regarding the stay with us during your recent visit to Coonoor. I am quite delighted to know that you & your family had enjoyed your stay & services. Team Gateway was quite excited and motivated to strive for excellence with your rating. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office | Food & Beverage Manager Gateway Coonoor - IHCL SeleQtions

8/10 - Boa

winston

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2022

10/10 - Excelente

RAJIV

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good
Hospedou-se por 1 diária em set. de 2021

10/10 - Excelente

Boris

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent stay
Really nice hotel with dedicated staff. I strongly recommend
Hospedou-se por 1 diária em jul. de 2021
Resposta de Bala Murugan em 2 de ago. de 2021
Dear Mr. Boris, Greetings from Gateway Coonoor IHCL SeleQtions. Thank you for giving us your feedback & rating regarding the stay with us during your recent visit to Coonoor. I am delighted to know that you & your family had enjoyed your stay & services. Team Gateway was quite excited with your kind word of appreciation. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office | Food & Beverage Manager Gateway Coonoor - IHCL SeleQtions

10/10 - Excelente

In

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfortable staying
Old facility but cozy. I have stayed comfortably.
Hospedou-se por 1 diária em fev. de 2021
Resposta de Balamurugan em 7 de fev. de 2021
Dear Sir, Greetings from Gateway Coonoor IHCL SeleQtions. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. I am delighted to know that you & your family had enjoyed your stay & services. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office / Food & Beverage Manager

8/10 - Boa

Viajante verificado

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Gateway Coonoor - calm serene relaxing
Great location within Coonoor. Sprawling green property with plenty of open space , gardens and trees. Calm and serene surroundings. Food is good, overall very friendly and helpful staff includes front desk , house keeping and restaurant. The improvements are mostly to do with age of the bungalow that has been converted to a hotel. Condition and upkeep can be better .
Hospedou-se por 4 diárias em dez. de 2020
Resposta de Bala Murugan em 9 de jan. de 2021
Dear Sir , Greetings from Gateway Coonoor IHCL SeleQtions. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. I am delighted to know that you had enjoyed your stay & services. We have noted your feedback, kindly be informed the room refurbishment plans are on, which will be executed shortly. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office / Food & Beverage Manager

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Cute property
Beautiful cute property, a bit old and the interiors are a bit dated. Overall great experience. Staff are very courteous.
Hospedou-se por 1 diária em dez.. de 2020
Resposta de Bala em 22 de dez. de 2020
Dear Mr. Sir, Greetings from Gateway Coonoor IHCL SeleQtions. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. I am delighted to know that you had enjoyed your stay & services. Your kind word of appreciation was shared with team. We have noted your feedback, we will certainly take up it in our forthcoming refurbishment. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office - Food & Beverage Manager

8/10 - Boa

Simon

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Little England
Stayed two nights. Loved the colonial feel of the hotel just up on the hill above the town of Coonoor. Particularly having a small study area with a fireplace. We passed on the toy train to Ooty but enjoyed a day walking up to Sims Park and then down into the hustle and bustle of the town before escaping back to manicures lawns and watching the mist roll over the hills. A jumper is really needed here in the evenings. The only disappointment was the restaurant. High prices but not high quality. We suspect tinned mushrooms was a key ingredient of our mushroom and pea curry, and my stir fried Bhindi was well over salted. Serving popadoms was a nice touch but no sauces or chutneys to go with it. And why is hot food served on cold plates? Even though I can see a warm plate contraption in evidence. Lovely dinning room but lacked any real sophistication which was a shame. Otherwise an enjoyable stay.
Hospedou-se por 2 diárias em fev. de 2020

8/10 - Boa

Namrata

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2019

10/10 - Excelente

ganeshan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent service
Very nice property located in the centre of coonoor. Staff was excellent and always went the extra mile. Service was prompt and they make you feel at home
Hospedou-se por 5 diárias em dez. de 2019

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2019

10/10 - Excelente

Basu

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2019

10/10 - Excelente

Sudha

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful property and service is excellent
Hospedou-se por 2 diárias em dez. de 2019
Resposta de Bala em 17 de dez. de 2019
Dear Sudha Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. I am glad to know that you enjoyed the stay and services. Your kind words of appreciation for the services rendered were shared with the team. Madam, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times.

8/10 - Boa

sadashiva rao

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hotel should change all beds refurbish the whole furniture and fittings
Hospedou-se por 3 diárias em mai. de 2019

10/10 - Excelente

Viajante verificado

Hospedou-se por 2 diárias em mai. de 2019

6/10 - Ok

Viajante verificado

Hospedou-se por 4 diárias em abr. de 2019

8/10 - Boa

Joseph

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nineteen Century flare, Twentyfirst Century comfor
Great hotel in the British Colonial fashion. Good views, beautiful gardens, nice facilities, helpful staff and many extras. We visited in January and each night a staff member would come and start a fire in our bedroom fireplace. Still not warm enough? Ask for a hot water bottle for your bed! The hotel is centrally located making it easy to enjoy all Coonoor has to offer.
Hospedou-se por 2 diárias em jan. de 2019

4/10 - Insatisfatória

Mark, Coonoor

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Taj, congratulations on restoring the Kumarakom, plus the upgrading of the Savoy going on at present. Now it is time to share some attention for the Gateway Coonoor, a facility in desperate need of some love. Hint: Take care with Hôtel arranged transport operator.
Hospedou-se por 2 diárias em jan. de 2019

10/10 - Excelente

Boone, Washington DC

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We loved this hotel! It’s a bit rustic, but in a very appropriate fashion. If you are looking for a modern sort of stay, this place is not for you. The dining room feels like you have been transported to the 1970s. All of the staff are professional, courteous, and go out of their way to assist. Only wish: we wished they had an area with sofas, tables and a lit fireplace in the main lodge. The fireplace they had lit didn’t have too much loungy furniture, and the one that had all the good furniture, didn’t have the fireplace lit. This is where we would like to have cocktails and engage conversations with other guests. Tip: You are probably coming here for teas and trains, but don’t miss the food market by the bus and train station. It’s peaceful, friendly, and welcoming - our favorite food market in India.
Hospedou-se por 3 diárias em jan. de 2019

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Well maintained hotel with an old world charm. Friendly and helpful staff - overall a great experience.
Hospedou-se por 1 diária em jan. de 2019

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, near by coonoor station. Very good room service. Staff is good. Food is okay
Hospedou-se por 1 diária em dez.. de 2018

10/10 - Excelente

Prakash, Bangalore

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Well maintained heritage property
Pleasant and helpful front office staff.... surprised us with a free upgrade...... restaurant as efficient and neat as most of the taj properties we have stayed in... rooms are neat and comfy... would like to return and stay longer...
Hospedou-se por 1 diária em abr. de 2018

8/10 - Boa

Stefan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2018

8/10 - Boa

Pip

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Old World Charm
We chose to stay here for just one night as a treat for my birthday and had a lovely time. The hotel is in a quirky old building in a quiet location and set in lovely gardens. Our room was huge, well equipped, very comfortable and with the best hot shower we have had during our travels so far. Loved the turn down service and the provision of hot water bottles. The staff were all excellent and couldn't do enough to help - including providing a surprise birthday cake when we hadn't even told them about my birthday. The restaurant food was very good and the breakfast buffet very varied and more then plentiful. A lovely break - just what we wanted.
Hospedou-se por 1 diária em fev. de 2018

10/10 - Excelente

Murli Menon, Mumbai

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent way to Unwind
Hotel is very well located at Upper Coonnor. Silent and exceedingly relaxing. Rooms have a good Lawn section outside most rooms. Staff are very polite and Unobtrusive, when they go about their job. Front desk and F & B staff are really good. Very Polite and Attentive. The Gen. Mgr. Mr Muraleedharan runs the place very efficiently, as do the others in his team.
Hospedou-se por 4 diárias em mai. de 2017

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very good facilities and value. Good ambience food and the Taj lives up to it's name

10/10 - Excelente

Jitu, London

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel set in a beautiful surrounding
We had a very good time here. The stay was very comfortable and staff were excellent

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
Overall a good hotel with decent rooms. Staff is extremely helpful and friendly.

8/10 - Boa

ROHIT

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hotel staff was excellent... always happy to serve
Home away from home....

10/10 - Excelente

jyotindra

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Superb stay
Amazing place to stay...superb rooms...good service...nothing can go wrong about this Taj property

8/10 - Boa

Vasanth

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hill view hotel with Traditional aspects
The hotel was splendid, 150 years of history and Taj has maintained its rustic look. Raised ceilings, wooden floor, fire place and colonial type furniture. Food was excellent, the only place you will get good food in all of Coonoor, Hamilton Bar serves as the local watering hole, though a little collection they have the best use of resources available. "The Hot Toddy" was a relish to an aching throat and a must try. Buffet had a wide spread but interestingly South Indian variants that are a delight to eat with local spices and veggies sourced. If you are interested in authentic traditional south Indian dishes (Thondaimandalam dishes), this is the place to try it. Especially, the Rasam, Kara Kozhambu, Meen Poondu Kozhambu and the railway lamb curry are the best. I reserved the last for the best, the staffs! Ever smiling & ever accommodating. They try the best for you to feel at home. My wife had some chronic neck pain and they were regular in providing ice packs even if we forgot to ask. Overall, this place is a hit and has many regulars, I believe they have earned a regular in us as well.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
Nice location
It was a pleasant stay.. The interiors need a good painting job. With bright opulent colors. Am sure it will change the outlook of the room itself.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent !!
Great place!! Absolutely loved it!! Highly recommended !!

8/10 - Boa

MATHEW

Pontos positivos: Serviço e funcionários

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Arul Praveen
The staff here are extremely efficient and attentive. The hotel itself is a little faded but rather charming. The driver/guide named Arul Praveen is very knowledgable and took me to several wonderful local places that I would never have known about otherwise including a very small, privately owned eucalyptus oil distillery and a temple located in the midst of a forest. He also enabled me to actually go into the fields of a tea plantation and meet some of the workers. I had a very good time here.

8/10 - Boa

Mario, Italia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Bene e non c'e alternativa
Bellissimo impianto con splendido giardino curatissimo dove guardare ogni tipo di piccoli uccellini. Camera comoda dato che abbiamo prenotato per due una di 80 m2 con due salottini. Sicuramente bella per un soggiorno estivo ma non per l'inverno. Esiste un camino ma abbiamo dovuto chiedere tre volte perché fosse acceso e quindi il secondo giorno si sono decisi. Hanno portato legna per 3 ore e quindi poco caldo. C'era una stufetta ad aria calda ma non si poteva usare nel bagno di marmo perché non c'era una presa ad alta potenza, quindi mio marito a preso il raffreddore. Molto buono il ristorante e molto gentile il personale che faceva assistenza serale alle camere e ci metteva le borse dell'acqua calda nel letto. Il personale della ricezione non male, ma non particolarmente disponibile. Il wifi "incluso" nella camera veramente lento e l'upgrade alla velocità moderata a pagamento. Probabilmente il fatto che non esista altro albergo di quattro stelle nella zona fa si che non siano tanto invogliati a fare di meglio.

10/10 - Excelente

Avinash, Tiruppur

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pleasant Stay
Nice property to chill out

10/10 - Excelente

Dominic, London

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely hotel with very friendly staff. Only slight quibble was the food which didn't always seem to be freshly cooked. I would recommend it though.

8/10 - Boa

Frequent Traveller, New Delhi

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Best in the area!
Very comfortable and rejuvenating so long as you stay within the sprawling hotel premises. 850sf suite... vintage building... very caring staff. Very helpful Chef (and there is no where else to go for clean, good food). Besides staying in hotel - the only worthwhile thing to do in/around Coonoor/Ooty is to walk around the tea-garden trails. Very quite area. Place to go for a real break!

10/10 - Excelente

Maggie, Abu Dhabi.

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A great retreat.
We treated friends to a couple of nights here as a break during their winter trip to India. They were delighted with the hotel . They said that the staff were Very welcoming . Their room was spacious with a wonderful log fire to relax by in the evening. All in all a great place to stay.

10/10 - Excelente

R B, mumbai

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Comfy rooms great service
If you like old world buildings and high ceilings with ventilators this is the place for you. The service is very prompt.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely rooms with log fires
Great personal service, roaring log fires, massage, and decent food

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

10/10 - Excelente

Santhosh, Kuwait

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The best Hill Station Resort in Tamil Nadu!
We've been regular patrons at the Taj and this time was no different. Excellent Staff, great service, exquisite food and fantastic property. Its home away from home and at an affordable cost considering its a Taj property. Plan to stay there for atleast 3 days and enjoy the ayurvedic experience as well!