6/10 - Ok
Rosanne
Viagem a dois
4 de mai. de 2026
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
The idea of staying an underground hotel was exciting & the accommodation itself was quite basic (comparable to the price). Unfortunately there was a lot lacking, particularly customer service and cleanliness. We arrived mid-afternoon and reception was closed - a note on the door to go to the bar/restaurant to check-in - which we did. The staff member advised that reception was on their break and we would have to wait, no indication of how long and now attempt to check us in... About 30 minutes later we checked in, all OK. We were presented with a document titled 'Hotel Information' and the attendant when through the information on the front page. What was not communicated on the other side of the document was that as an in-house guest we were entitled to a 15% discount on food (we paid full price) & that the room would only be serviced by request (notwithstanding in the bathroom there was a sign saying that linen and towels would be changed every 3 days). We stayed 4 nights, no servicing of the room during this time. Whether you're going green or trying to save a few $$ - understandable in this economy - as a guest I would prefer that a hotel be transparent about what they will or won't provide during a guests stay. Overall hotel is in a great location, quite tired, common areas not cleaned regularly and the service needs significant adjustment. Just a pity because a stay underground is something quite unique.
Rosanne
Hospedou-se por 4 diárias em abr. de 2026
