2/10 - TerrĆvel
Brianna
1 de ago. de 2025
Pontos negativos: Limpeza, serviƧo e funcionƔrios, comodidades e condiƧƵes e instalaƧƵes da propriedade
Terrible terrible terrbile!!!!!!!!!! Do not book here. Never have I ever had to deal with a hotel like this before. I asked the front desk manager if I were to check out early, if they would refund me the days I would not be staying. I was told absolutely. I checked out 4 days early and handed them my key cards. I was told I was going to receive a receipt after. After waiting a day and a half, still no receipt. I call them and ask them why I was still charged full amount, and they tell me I'm still checked in!!!!!!!!!!!!!!! I ask to speak with the manager and I guess he was not in that day. So, I wait the next day to call since it was stated that the message would get passed on to him, and still no receipt. I call them AGAIN and later on I get something. They still charged me the full amount and refunded me only one day!!!!! I'm sure they have cameras with me handing in those keys and walking out. They REFUSE to explain to me why they have only refunded me for one day. Then they have the nerve to put me on long holds telling me that they are calculating what happened. I never get taken off of hold. Once I called corporate, they called me back upset as if I did something wrong to them. Seems like a scam hotel.
On top of that, the sink wasn't draining, bathtub was DIRTY, you can smell the sheets were already slept on, dirty pillows, etc etc etc. Don't stay here. Keep your sanity.
Brianna
Hospedou-se por 7 diƔrias em jul. de 2025
