Férias para Condado de Richmond

Foi terrível, fomos expulsos do quarto devido ao encerramento da sonder com a Marriots sem suporte algum ou apoio. Não recebi contato de ninguém sobre reembolso, nem da sonder e nem da hotéls. Os funcionários da sonder foram tirados da recepção e não tivemos apoio ou informações. Tive que alugar outro de urgência com risco de ficar na rua Inaceitável

I always stay at the Towers because of the beautiful views they offer. This time they gave us a room that, despite being on the 47th floor, had a window overlooking another tower. At night, even with the blinds closed, it would be bright early in the morning. The bedroom door doesn't lock. The shower is inside the bathtub. The breakfast is expensive and bad. At 5:30 PM, when I asked where I could get coffee in the hotel, the staff sent me to the Starbucks on the corner. The hotel doesn't even have an espresso machine in the rooms. The minibar doesn't hold anything other than the products they want to sell. They just want to make money, not please the guest. It's a shame and far from a 5-star hotel.

The fire alarm went off throughout the night, and dogs were barking in the hallway all night long. It was impossible to get a good night’s sleep. The room was clean, but the shower wasn’t properly sealed, and water leaked out onto the entire bathroom floor every time we showered. One bath mat wasn’t enough to deal with all the water.