Lounge no saguão

Avaliações de Red Roof Inn Columbus East - Reynoldsburg

2 out of 5
Red Roof Inn Columbus East - Reynoldsburg
2449 Brice Road, I-70 E Exit #110-a/w Exit #110, Brice Rd, Columbus, OH

Avaliações

5,8
Nota 10 - Excelente. 145 de 981 avaliações" "
Nota 8 - Boa. 225 de 981 avaliações" "
Nota 6 - Ok. 216 de 981 avaliações" "
Nota 4 - Insatisfatória. 175 de 981 avaliações" "
Nota 2 - Terrível. 220 de 981 avaliações" "

6,0/10

Limpeza

6,6/10

Serviço e funcionários

5,4/10

Comodidades

5,8/10

Condições e instalações da propriedade

5,8/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

DAngelo

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Couldn’t breathe in room
Hospedou-se por 1 diária em mai. de 2024
Resposta de Kerry-lee RediResponse Specialist em 15 de mai. de 2024
Dear D Angelo,Thank you for participating in our guest survey after your experience at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. The situation you described is truly disheartening to read. At Red Roof guests feedback is encouraged as we seek to improve.Thank you for voicing your concern. Sincerely,Kerry-leeRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Gail

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
I didn’t even stay upon seeing this place in unsafe area and dirty conditions. Being a woman I felt the place was in dangerous location. I left and drove home!
Hospedou-se por 1 diária em mai. de 2024

2/10 - Terrível

Ryan

Viagem de negócios, Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Its cheap for a reason no frills here for sure. Pillows suck, bedsheets feel like plastic, and fear of death is a real thing. What a crappy neighborhood.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Gabrielle RediResponse Specialist em 6 de mai. de 2024
Dear Ryan,Thank you for your review following your stay at Red Roof Inn Columbus East - Reynoldsburg. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the bedsheets, the pillows and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 - Boa

Wanda

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Gabrielle RediResponse Specialist em 11 de mai. de 2024
Thank you for taking a moment to leave a review, Wanda. The staff and I at the Red Roof Inn Columbus East - Reynoldsburg appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 - Excelente

Deone

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I like it
Hospedou-se por 1 diária em abr. de 2024
Resposta de Samantha RediResponse Specialist em 17 de abr. de 2024
Thank you for your review, Deone. The staff at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG and I were happy we earned your 5/5 score following your stay. It's also great to hear that you liked our hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Wanda

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I like this hotel thank you
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Kerry-Lee RediResponse Specialist em 13 de abr. de 2024
Dear Wanda,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. We are happy you liked our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - Excelente

Wanda

Hospedou-se por 1 diária em abr. de 2024
Resposta de LaTunde RediResponse Specialist em 1 de mai. de 2024
Hello Wanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - Excelente

Wanda

Viagem com animais de estimação
Pontos positivos: Condições e instalações da propriedade
Ok
Hospedou-se por 1 diária em abr. de 2024
Resposta de Kerry-Lee RediResponse Specialist em 12 de abr. de 2024
Dear Wanda, We at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - Excelente

gary

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Xao RediResponse Specialist em 26 de mar. de 2024
Thank you for sharing with us, Gary. The staff at the Red Roof Inn Columbus East - Reynoldsburg was pleased to see that we earned your 5/5 score. It was also pleasing to know that you had a nice experience.Once again, on behalf of Red Roof, we would like to thank you for sharing with us. It would be our pleasure to host you again.With thanks,XaoRed Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

Dayisha

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Ridiculous deposit my room REEKED of cigarettes
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Oshane RediResponse Specialist em 12 de mar. de 2024
Dear Dayisha, Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 - Terrível

RAEGAN

Hospedou-se por 1 diária em fev. de 2024
Resposta de Toni-Ann RediResponse Specialist em 22 de mar. de 2024
Hello Raegan,I sincerely apologize that your stay at our Red Roof Inn Columbus East Reynoldsburg didn’t meet your expectations. I was disheartened to see it resulted in such a poor score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 - Ok

Tim

Viagem com a família
Pontos negativos: Comodidades
Simply a room for the night. Cramped bathroom, weak shower. Corners throughout room were dirty. Light on the wallet though sans $100 refundable deposit.
Hospedou-se por 1 diária em fev. de 2024
Resposta de LaTunde RediResponse Specialist em 8 de fev. de 2024
Dear Tim,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. We value you as our guest and welcome your 3/5 score. At Red Roof it's good to know that you choose to spend the night with us. However, it's disheartened to read that you were unsatisfied with the cleanliness of the corners throughout the room, the shower and all the other concerns that you mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Jessica

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Unprofessional and rude
Hospedou-se por 4 diárias em jan. de 2024
Resposta de GM em 18 de jan. de 2024
We thank you for the feedback and are concerned that you did not have a pleasant experience. Please reach out to the management so we can understand the issue and take corrective actions for the future. We would invite you be back again so that you can enjoy renovated rooms and our great service. Thanks GM

10/10 - Excelente

Erica

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Oshane RediResponse Specialist em 27 de dez. de 2023
Hello Erica, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - Excelente

daniel

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Oshane RediResponse Specialist em 25 de dez. de 2023
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 - Insatisfatória

Samantha

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Room wasn’t cleaned well, it was filthy. We had issues with room next to us having people come banging on their door and then fighting in the hallway. Called front desk and was told there was nothing that could be done. Fridge had stuff spilled all over the inside and didn’t keep cold. Surrounding area was not great or very safe. People were doing drugs in the parking lot, people constantly jumping the fence to get into the parking lot. We will never stay here or this immediate area again.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Sharma RediResponse Specialist em 27 de out. de 2023
Thank you, Samantha, for telling us about your stay at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. We strive to provide a clean and safe environment for our guests at all times so it disappoints us to learn that we fell short of your expectations. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I will further raise these concerns with management in an effort to fully address your concerns.Thank you once more Samantha, for sharing this feedback with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Very truly yours, Sharma Red Roof Management RediResponse Specialist

4/10 - Insatisfatória

Dysin

Hospedou-se por 4 diárias em set. de 2023
Resposta de Toni-Ann RediResponse Specialist em 28 de set. de 2023
Hello Dysin ,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

John

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Not worth the stay
I will never stay there again .. had I known about a extra $100 for a security deposit before I booked the room I’ve would’ve went somewhere else.. sheets on my bed had black spots on them and my room smelled old
Hospedou-se por 1 diária em set. de 2023
Resposta de Toni-Ann RediResponse Specialist em 24 de set. de 2023
Hello John, Thank you for leaving a review of our Red Roof. You indicated that you were not pleased with your stay, resulting in your 2/5 score. The issues you brought to our attention regarding an odor in your room, spots on the sheets and you being displeased with the deposit policy are truly regrettable. Here at Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist Red Roof Inn - Redroof

10/10 - Excelente

Kia

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Friendly staff very welcoming
Hospedou-se por 2 diárias em set. de 2023
Resposta de Devorine RediResponse Specialist em 15 de set. de 2023
I appreciate your comments regarding our friendly staff your recent stay at the Red Roof Inn Columbus East - Reynoldsburg, Kia. Red Roof aims to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,DevorineRed Roof ManagementRediResponse Specialist

8/10 - Boa

Allie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Toni-Ann RediResponse Specialist em 17 de ago. de 2023
Hello Allie,Thank you for being our guest. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other long term lodging locations in the future.Sincerely,Toni-AnnRediResponse Specialist

6/10 - Ok

Eric

Pontos negativos: Serviço e funcionários e comodidades
There were these large group of kids whp kept talking from 2am to 4am right outside our room and it took several calls from me & my guest for management to do something. I barely slept all night
Hospedou-se por 1 diária em ago. de 2023
Resposta de Kamaria RediResponse Specialist em 15 de ago. de 2023
Dear Eric,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

6/10 - Ok

Courtney

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em ago. de 2023
Resposta de Kamaria RediResponse Specialist em 15 de ago. de 2023
Hello Courtney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

2/10 - Terrível

Hale

Hospedou-se por 1 diária em ago. de 2023
Resposta de Devorine RediResponse Specialist em 11 de set. de 2023
Hello Hale!Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbus East - Reynoldsburg and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 - Excelente

Efrain

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em ago. de 2023
Resposta de GM Red Roof Inn em 11 de ago. de 2023
Thank you for your valuable feedback. Glad that you enjoyed your stay at Red Roof Inn Columbus East. We look forward to welcoming you again soon.Thanks

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Never again
No TV and no fridge. Overpriced with no amenities!
Hospedou-se por 1 diária em ago. de 2023
Resposta de GM Red Roof Inn em 11 de ago. de 2023
Thank you for your feedback. Apologies for the missing item. It was a special event weekend and we look forward to welcome you again to make it right.Thanks

6/10 - Ok

Diedre

Hospedou-se por 1 diária em ago. de 2023
Resposta de Devorine RediResponse Specialist em 11 de set. de 2023
Thank you for taking a moment to complete our survey, Diedre. The staff at the Red Roof Inn Columbus East - Reynoldsburg and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 - Excelente

Leander

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The man at the front desk greeted me with a smile and checked me in. I went to my room and everything was where it should be, clean and presentable. No issues with the stay at all. I recommend them for a good night stay and I'll be back myself.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Antonio,RediResponse Specialist em 5 de ago. de 2023
Dear Leander,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. It’s great to hear that you found our rooms to be clean and our staff to be very hospitable.Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

2/10 - Terrível

Michaela

Viagem com a família, Viagem com animais de estimação, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The room was ok. The bed was a very small Full. The bathrooms were extremely small, air didn’t work, staff was rude and not very friendly or helpfully. Would not recommend, I would spend the extra 10 to 20 to stay at different place. It was our first time to the area and the first thing we pull up to is a man yelling and screaming and cursing at someone in a parked car.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Antonio,RediResponse Specialist em 5 de ago. de 2023
Dear Michaela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as the room and bathroom not being to your liking in addition to our staff being unprofessional. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management

4/10 - Insatisfatória

Danyell

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2023
Resposta de GM Red Roof Inn em 11 de ago. de 2023
Thank you for your feedback. Hope to see you soon again so we can make your stay fully comfortable.Thanks

2/10 - Terrível

Jennifer

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
So I didn’t even stay here at all but they charge me 200 for service I didn’t even have when talking to Tina at the front desk she told me that it wasn’t her fault. Smh bad customer service
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Antonio,RediResponse Specialist em 5 de ago. de 2023
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as issues with billing and customer service. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management

10/10 - Excelente

Tito

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 16 diárias em jun. de 2023
Resposta de Devorine RediResponse Specialist em 5 de jul. de 2023
Thank you for taking a moment to complete our survey, Tito. The staff at the Red Roof Inn Columbus East - Reynoldsburg and I appreciate your positive 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 - Excelente

Joseph

Hospedou-se por 3 diárias em jun. de 2023
Resposta de LaTunde Redisresponse Specialist em 18 de jul. de 2023
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbus East - Reynoldsburg and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - Excelente

Hebest

Hospedou-se por 1 diária em jun. de 2023
Resposta de Antonio,RediResponse Specialist em 5 de ago. de 2023
Hello Hebest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 - Boa

Manotham, Fitchburg

Hospedou-se por 1 diária em jun. de 2023
Resposta de GM Red Roof Inn em 11 de ago. de 2023
Thank you for your feedback. Glad you enjoyed your stay at fully renovated Red Roof Inn Columbus East. We look forward to see you again.Thanks

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The man at the front desk is trash and very disrespectful they took my money. The rooms half ass work no air conditioner in one room and the other room tv was not working properly. No Wi-Fi it looks like zombie apocalypse out there.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Xao RediResponse Specialist em 7 de jun. de 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus East - Reynoldsburg. I am sorry that your experience did not meet your expectations. You stated that the poor interactions with the front desk staff, along with the faulty air conditioner and the other highlighted issues hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRediResponse Specialist

10/10 - Excelente

Angie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I looked at the previous room but most other places were sold out. We took a chance. It was great. The room was clean the bed was comfortable. The staff was great. It was a great decision. It just recently reopened so don't let the old reviews sway you check it out.
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Xao RediResponse Specialist em 7 de jun. de 2023
The team at our Red Roof Inn Columbus East - Reynoldsburg would like to thank you for sharing your feedback with us, Angie. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our clean rooms and comfortable beds, along with our great staff delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future.Faithfully,XaoRediResponse Specialist

10/10 - Excelente

Tessie

Hospedou-se por 1 diária em jun. de 2023
Resposta de GM em 30 de jun. de 2023
Thank you for your valuable feedback. Gald you enjoyed your stay at Red Roof Inn Columbus East. We look forward to welcome you again soon.Thanks

4/10 - Insatisfatória

Nathan

Viagem em grupo
Pontos negativos: Limpeza
The room wasnt clean. The sheets had stains on them. And the towels had stains too.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Xao RediResponse Specialist em 5 de jun. de 2023
Thanks for sharing your feedback with us, Nathan. The team at our Red Roof Inn Columbus East - Reynoldsburg was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor room cleanliness and the stained linens hindered your stay. As such, your feedback will be kept into consideration going forward.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRediResponse Specialist

2/10 - Terrível

Joetta

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
The best thing about our experience was there was no road noise. However hearing gunshots in the huddle of the night did not
Hospedou-se por 1 diária em jun. de 2023
Resposta de GM em 30 de jun. de 2023
Thanks for your feedback. Apologize for the inconvenience due to external issues. Hope you will be able to enjoy your stay better next time. We look forward to provide you a better experience soon.Thanks

2/10 - Terrível

William

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Never Red Roof again!
Nasty dirty room. Furniture was falling apart
Hospedou-se por 1 diária em ago. de 2021

2/10 - Terrível

vaina L

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
i drove 10hrs with a toddler just to find out they were closed due to a fire damage yet thry still take tbeir money
Hospedou-se por 3 diárias em ago. de 2021

6/10 - Ok

Joe

Viagem de negócios
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em ago. de 2021

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Room was dirty. Had what appeared to be mud, splattered on the walls. Mirror was dirty with toothpaste and/or shaving cream from previous guest. Remote was broken. Water leaked out of bathroom ceiling vent and into toilet when it rained one night. Building caught fire right above our room the morning of checkout. While in the bathroom, sparks started coming out of bathroom vent and came out to a room full of smoke. Fire alarm made 2 faint beeps and that was it. Had we been asleep, we would never have heard it. Very disappointed with this property.
Hospedou-se por 4 diárias em ago. de 2021

8/10 - Boa

Steven

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Clean and comfortable
My room was clean and comfortable, my only complaint would be that the bathroom was the size of a postage stamp
Hospedou-se por 2 diárias em ago. de 2021

8/10 - Boa

albert

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
room was comfortable but some areas needed attention ice bucket was not clean
Hospedou-se por 1 diária em ago. de 2021
Resposta de management em 16 de ago. de 2021
Thank you for staying with us providing valuable feedback about you stay. We are so pleased hear how much you enjoyed your gateway and hope to see you again soon.

2/10 - Terrível

Donald

Viagem em grupo
Pontos negativos: Serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em ago. de 2021
Resposta de management em 16 de ago. de 2021
Thank you for staying with us and providing valuable feedback about your stay. Based on the information you provided the changes will be made .

4/10 - Insatisfatória

Tamara

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Not a good value
Room had a few upgrades like sink and countertop but floor was dirty and the linens on bed need to turned into rags. Sheets were pulled and comforter was white with big stains all over. Air conditioner put off bad smell every time it turn on. I've stayed in cleaner for less money
Hospedou-se por 1 diária em ago. de 2021
Resposta de management em 16 de ago. de 2021
Thank you for staying with us and providing valuable feedback about your stay. Based on the information you provided the changes will be made .

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Disappointed
Shower was dirty with hair in it. Rooms should have a microwave in them
Hospedou-se por 1 diária em ago. de 2021
Resposta de management em 16 de ago. de 2021
Thank you for staying with us and providing valuable feedback about your stay. Based on the information you provided the changes will be made .

10/10 - Excelente

Theresa

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice. Breakfast would have been nice though.
Hospedou-se por 1 diária em ago. de 2021
Resposta de management em 12 de ago. de 2021
Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Couple screaming outside my room in parking lot at 11:00pm
Hospedou-se por 1 diária em ago. de 2021
Resposta de management em 5 de ago. de 2021
Thank you for staying with us providing valuable feedback about you stay. We are so pleased hear how much you enjoyed your gateway and hope to see you again soon.