To start with the good, the recreational amenities were the ONLY plus to this facility. I thought the rec area decor was quaint, the pool, billiards tables, putting green, Jacuzzi and game room were nice. That's where the good ends unfortunately. Our reservation could not be found in their computer system because it kept crashing. Although there was a print out copy available, they could not immediately get us a room despite my multiple calls in the weeks preceding that successfully confirmed the reservation. Furthermore, I was told prior to my check in date that the hotel was sold out and an upgrade was not possible. However, during the chaos of my check in, I was told a deluxe king suite was, in fact, available and because of the reservation mix up, they would put us in a room on the 4th floor instead of on the 4th but would not comp us a free upgrade despite their mix up. ??? I thought they were "sold out"? For the record, do NOT book a room on the first floor. Many of those rooms are on the periphery of the pool and rec area and would likely be very noisy and disruptive to resting guests if the hotel were, in fact, at full capacity. I'm not sure what the hotel defines as "sold out", but by the number of guests we saw, and cars in the parking lot, the hotel could not have been sold out or even close to it. This hotel has so much potential, but they are so far from reaching it in regards to customer service and general maintenance. Not dirty, just not well maintained.