We booked and prepaid for this hotel months ahead, when we got to the hotel that night, basically this hotel refused our stay even though I have paid for it. He said the ownership changed. Why didn't he contact me or hotels.com when this hotel is no longer operating, according to the new hotel owner, they switched to a new owner. We were kicked out of the hotel office, not even allowing us to contact hotels. com for alternative accommodation, the new hotel owner is a barbarian! I have never seen as decent human being behaved the way towards us. I will never, ever stay with you, OYO again, name of the hotel when I booked, nor should you book Regency Inn, now called.
