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Avaliações de TownePlace Suites by Marriott College Park

2.5 out of 5
TownePlace Suites by Marriott College Park
9620 Baltimore Ave, College Park, MD

Avaliações

8,8

Excelente

Nota 10 - Excelente. 195 de 298 avaliações" "
Nota 8 - Boa. 63 de 298 avaliações" "
Nota 6 - Ok. 17 de 298 avaliações" "
Nota 4 - Insatisfatória. 10 de 298 avaliações" "
Nota 2 - Terrível. 13 de 298 avaliações" "

9,4/10

Limpeza

9,2/10

Serviço e funcionários

8,8/10

Comodidades

9,4/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Marcos R T

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2022
Resposta de tt em 1 de dez. de 2022
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Conforto do quarto
Conforto e agradável.
Confortável e seguro, gosto muito de me hospedar nos hotéis Towne Place, pois posso preparar os meus alimentos favoritos, seria completo e maravilhoso se houvesse forno na cozinha. Mas recomendo …
Hospedou-se por 1 diária em jul. de 2022
Resposta de zz em 27 de jul. de 2022
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience.

10/10 - Excelente

Jean

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay for a family
Hospedou-se por 2 diárias em mai. de 2024
Resposta de hh em 22 de mai. de 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 - Excelente

Linda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Our room was clean and a nice size. Convenient parking and breakfast , great for a quick visit to the local university-
Hospedou-se por 1 diária em mai. de 2024
Resposta de tt em 22 de mai. de 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

8/10 - Boa

Lionel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent studio accommodation with kitchen amenities and updated rooms. However, toilet was blocked twice and though they fixed it the first time, there wasn’t anyone available to unclog it the second time and they only had one plunger that was loaned out to a guest. This incident marred an otherwise comfortable stay.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de hh em 22 de mai. de 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 - Excelente

Donna

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Tons
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Jude Dinesh

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good place to stay
Hospedou-se por 1 diária em mar. de 2024
Resposta de xx em 1 de mai. de 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 - Excelente

Diane

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great property
Hospedou-se por 1 diária em abr. de 2024
Resposta de zz em 24 de abr. de 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

6/10 - Ok

Dana, Old Saybrook

Viagem com a família
Pontos negativos: Limpeza
Not the greatest location. Just a few miles away it is much nicer. Did not understand why parking was $23/night when it is literally just the parking lot to the side of the building. Was traveling to numerous states that week. Stayed in 3 other hotels between VA, MD and DE. Parking was either free or not more than $10. 2 of those hotels had garages. Breakfast was a mad house both mornings with people pushing and shoving to get food. Would not stay here again
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Melissa

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024
Resposta de tt em 18 de abr. de 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

6/10 - Ok

Kimberly, Lawrenceville

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Covenient location. Available parking. Nice kitchen amenities. Breakfast is bare bone almost minimalist but it will get you by long enough to go get food elsewhere. Queen beds are really only full size. Really, really need to bring back daily housekeeping, especially in a place where all rooms have full sized kitchens. Garbage needs to be changed daily in rooms without having to ask
Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

Rong

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Decent price
Hospedou-se por 2 diárias em mar. de 2024
Resposta de YY em 4 de abr. de 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 - Excelente

Jin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de BB em 4 de abr. de 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit to our property. I appreciate your comments and I will share it with our team. I appreciate your accolades in rethinks ference to our staff. I ! Q improve our product and services for our valued guests. Again, thank you and we look forward to your next visit

10/10 - Excelente

Eric

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de yy em 13 de mar. de 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

6/10 - Ok

douglas, Gilbert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had a room on the 2nd floor with a kitchenette. It was convenient to cook when we didn’t want to go out. Housekeeping did a great job of cleaning the room while we were out. We had the misfortune of having extremely loud guests staying in the room above us. After the 2nd night of little sleep, we notified management. They informed us those guests checked out that morning. That night we had more noisy guests above our room. Next time I’ll ask for the top floor. We returned to our room at 8PM on our last night to find neither of our room keys opened the door. Management reprogrammed our same keys which still did not work. He came up and tried his master key which also did not open the door. After 20 minutes he finally got us in the room by manually opening the door. He informed us the batteries were dying and would have someone from maintenance replace them the next morning. When maintenance arrived, his master key opened the door just fine. He said he didn’t believe it was an issue with the batteries but replaced them anyways. Not sure why the night manager didn’t try programming new keys for us. If it hadn’t been such a long day of sight seeing we would have been more understanding. We all were dog tired and just wanted to lay down. Hopefully future guests don’t have to experience what we did with noisy neighbors and issues with room keys.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de tt em 6 de mar. de 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team. apologies for the issue(s) you experienced during your visit. I will be contacting you. I would like to begin by offering my sincere gathering further information so that we may resolve this to your satisfaction. Our goal is to improve our product and services for our valued guests. In your case, we failed to meet those goals. Please look forward to hearing from me within the next 4 hours

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay and would DEFINITLY stay again.
Start to finish this was a top notch stay. Friendly and welcoming staff, spacious and exceptionally clean room, nice breakfast selections, and a quick drive to the XFinity Center. Highly recommend!!
Hospedou-se por 1 diária em fev. de 2024
Resposta de xx em 5 de fev. de 2024
I appreciate your feedback and I will share it with our team. Our goal is to continually improve our product and services for our valued guests. Again, thank you and we look forward to your next visit.

8/10 - Boa

Ann

Viagem com a família
Pontos positivos: Comodidades
Check in was seamless. Checked in online and picked up keys at the desk. Staff was super friendly. Lobby was spacious and there was a small sitting room off the lobby. Room was clean overall tho a few spots needed to be wiped off better. Lite breakfast available. If you mind noise, try to get a room that is not at the front of the building. We would stay here again.
Hospedou-se por 1 diária em fev. de 2024
Resposta de tt em 4 de fev. de 2024
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience.

8/10 - Boa

Kaitlyn

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The hotel and room were clean. Was a little disappointed in the continental breakfast. I came down around 9 and a lot of things were out (no bacon or eggs).
Hospedou-se por 1 diária em fev. de 2024
Resposta de TT em 4 de fev. de 2024
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience.

2/10 - Terrível

Heather

Hospedou-se por 3 diárias em jan. de 2024
Resposta de yy em 28 de jan. de 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit to our property. I appreciate your feedback and I will share it with our team. I am sorry to hear of your overall satisfaction with your stay. I apologize for any inconveniences that may have arisen during your visit. I would appreciate any further feedback that you would care to share. As you may or may not know, any category that is scored less than a 3 is considered a failure (by this survey system) and we are given a 0 for that category. These scores are very important to us because it affects many areas of our operation. Our goal is to continually improve our product and services for our valued guests. Any further information you would share is very helpful to us. Again, my apologies. I look forward to hearing from you.

8/10 - Boa

Satti

Hospedou-se por 1 diária em dez.. de 2023
Resposta de vv em 23 de jan. de 2024
Thanks so much for your comments. It sounds like you had a lot of fun. I love reading the experiences of our guests, and yours is no exception.

6/10 - Ok

Michelle

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I found 2 roaches in room 106..I love the hotel, it's too bad more staff can't be afforded to keep building cleaner
Hospedou-se por 1 diária em dez.. de 2023
Resposta de zz em 28 de jan. de 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team. apologies for the issue(s) you experienced during your visit. I will be contacting you to I would like to begin by offering my sincere gathering further information so that we may resolve this to your satisfaction. Our goal is to continually improve our product and services for our valued guests. In your case, we failed to meet those goals. Please look forward to hearing from me.

8/10 - Boa

ATA UR RAHIM

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We stayed around this past Christmas weekend and had a suite booked which was amazing. Staff was great except for the night girl on the front desk (probably Saturday night) who was lazy and unprofessional. Otherwise I would give 5 stars.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de tt em 28 de jan. de 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

8/10 - Boa

Beverly

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Loved the room. The shower area was awesome
Hospedou-se por 1 diária em dez.. de 2023
Resposta de tt em 28 de jan. de 2024
Thanks so much for your comments. It sounds like you had a lot of fun. I love reading the experiences of our guests, and yours is no exception.

2/10 - Terrível

Hector

Pontos negativos: Serviço e funcionários
Person at desk was very rude
Resposta de zz em 25 de fev. de 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit to our property. I appreciate your feedback and I will share it with our team. I am sorry to hear of your overall satisfaction with your stay. I apologize for any inconveniences that may have arisen during your visit. I would appreciate any further feedback that you would care to share. As you may or may not know, any category that is scored less than a 4 is considered a failure (by this survey system) and we are given a 0 for that category. These scores are very important to us because it affects many areas of our operation. Our goal is to continually improve our product and services for our valued guests. Any further information you would share is very helpful to us. Again, my apologies. I look forward to hearing from you

6/10 - Ok

Irene

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I have stayed at this hotel on numerous occasions. This time around- I was very disappointed due to the noise and disturbance that I encountered. On my first night- someone/ stranger knocked on aggressively. When I attempted to yell. They ran away. I called front desk as I was very shaken and wanted to call police. However, front desk assured me that I was safe, and they had 24 hrs cameras and will look into it. I felt comfortable enough to go and sleep. Second night- there was a group of teenagers that were screaming and running up and down the hallways. Couldn't sleep again, so once again notified the front desk and they were to look into the matter. These 2 incidents really frustrated me so much. However, I will say that the front desk staff were responsive and attempted to ease my anxiety and I was given a late check-out on my departure day to rest before catching my flight that evening and this was truly appreciated. I will definitely go back again, because I love the suite accommodations that I get there.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de ff em 28 de jan. de 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team. apologies for the issue(s) you experienced during your visit. I will be contacting you. I would like to begin by offering my sincere gathering further information so that we may resolve this to your satisfaction. Our goal is to improve our product and services for our valued guests. In your case, we failed to meet those goals. Please look forward to hearing from me.

6/10 - Ok

Aron

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The Netflix didn't work on tv. Also you cant connect your phone to the tv either. Wifi wasn't that fast for your personal devices.
Hospedou-se por 3 diárias em nov.. de 2023

10/10 - Excelente

Karen

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Pet friendly Beautiful accomodations Breakfast Clean Friendly staff
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

SANKARRAMAN

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent room. Excellent staff and service. The only minor problem I had was with the variety on the morning breakfast. No banana, no bread.
Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

Francine

Hospedou-se por 1 diária em nov. de 2023
Resposta de tt em 28 de jan. de 2024
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience.

8/10 - Boa

Tuarone

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was great for my family. It had all the amenities.
Hospedou-se por 1 diária em out. de 2023
Resposta de TT em 3 de nov. de 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 - Excelente

Jessymar

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Near FedEx field & Metro
This has been the cleanest hotel room I have ever stayed at! The front desk clerk was curteous & helpful letting us know that the metro is about 1 mile away, green line. But it's not walking distance. About 10-15 drive and on a Saturday parking was free. Took us only about 20 min to travel to DC in the metro. The breakfast was good, wish the home fries were warmer. The waffle maker made yummy waffles & they offered many toppings (syrup, rasberry, choc chips, almonds, etc). They had yogurts, cold cereals, hot oatmeal, cow's milk, oat milk, hard boiled cage free eggs. Overall my husband and I loved it and were satisfied to head over to an Eagles game at FedEx field, only 20 min away. There are plenty of restaurants & retail stores nearby this hotel which is very convenient. I really enjoyed my stay here & totally recommend it!
Hospedou-se por 1 diária em out. de 2023
Resposta de tt em 30 de out. de 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

4/10 - Insatisfatória

Todd

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em out. de 2023
Resposta de gg em 31 de out. de 2023
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team. apologies for the issue(s) you experienced during your visit. I will be contacting you. I would like to begin by offering my sincere gathering further information so that we may resolve this to your satisfaction.

10/10 - Excelente

Shayna

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location and Customer Service.
Hospedou-se por 1 diária em out. de 2023
Resposta de tt em 31 de out. de 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 - Excelente

Steven

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very clean lobby and room, friendly front desk oeesonnel
Hospedou-se por 1 diária em set. de 2023
Resposta de ff em 30 de out. de 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 - Excelente

John, Little Rock

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great management and staff.
Hospedou-se por 6 diárias em ago. de 2023
Resposta de yy em 31 de out. de 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Cozy Suite Away from Home
We were in town visiting our daughter at Howard University and this location will be our regular hotel whenever we visit. This was our second time at this location. We like the cozy feel in our suite and the daily free breakfast is an additional plus. The hotel is always clean and staff are very friendly.
Hospedou-se por 2 diárias em set. de 2023
Resposta de TT em 3 de nov. de 2023
I appreciate your feedback and I will share it with our team. Our goal is to continually improve our product and services for our valued guests. Again, thank you and we look forward to your next visit. Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team.

10/10 - Excelente

Baihan

Pontos positivos: Limpeza e condições e instalações da propriedade
It is a very nice place to stay when visiting UMD. Definitely come back some other times
Hospedou-se por 5 diárias em ago. de 2023
Resposta de tt em 31 de out. de 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023
Resposta de ff em 30 de out. de 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 - Excelente

Jessie

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em jul. de 2023

10/10 - Excelente

Lionel

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
I would rate it 6 stars if possible. Great value for a kitchen suite with breakfast included, and units that appear to be new / well maintained. I was also pleasantly surprised by the every other day room housekeeping service that I haven’t experienced since the pandemic. My only complaint is the lack of air conditioning (not working or broken down?) in the dining area where breakfast is served which they tried to remedy with a fan blower. Otherwise I would most certainly stay there again!
Hospedou-se por 6 diárias em ago. de 2023

6/10 - Ok

Kedeisha, Jamaica

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The only issue with this property lies in being roomed on the first floor because once breakfast begins at 7am, it gets pretty noisy on the floor plus the smell of foods permeate into the rooms. Other than that, this is a great on frills hotel, has a kitchen, large restroom, office area, king sized bed, a couch and a little eating table. It is like living in a nice sized studio apartment.
Hospedou-se por 1 diária em ago. de 2023
Resposta de ss em 21 de ago. de 2023
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team members.

10/10 - Excelente

Abigail

Pontos positivos: Limpeza e condições e instalações da propriedade
It was just what we needed.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de tt em 21 de ago. de 2023
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team

10/10 - Excelente

Masheba

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Wonderful Experience
Our stay was enjoyable. The front desk service was professional and pleasant. Our room was clean and spacious. We appreciated the amenities and toiletries being fully stocked. We will definitely utilize this hotel again.
Hospedou-se por 6 diárias em ago. de 2023

10/10 - Excelente

Danielle

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

Marco

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great hotel, excellent customer service
Hospedou-se por 5 diárias em jul. de 2023

10/10 - Excelente

Tim

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Great stay
The A/C in the lobby was broken. Didnt affect us but the counter people were hot! They had a good plan to fix it but it was around the 4th of july. Breakfast was great! All the staff was very friendly.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de tt em 30 de jul. de 2023
I appreciate your feedback and I will share it with our team. Our goal is to continually improve our product and services for our valued guests. Again, thank you and we look forward to your next visit

10/10 - Excelente

Zhaoming

Hospedou-se por 1 diária em jul. de 2023

10/10 - Excelente

Karthikkumar

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Good location ...close to college u green line which takes us to DC in 30 mins .
Hospedou-se por 5 diárias em jul. de 2023

10/10 - Excelente

Kevin

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
This was an exceptional property. It was brand new and very Clean. The breakfast was really. My room has a nice design, The desk area was one of the best I've seen. .
Hospedou-se por 1 diária em jul. de 2023
Resposta de tt em 19 de jul. de 2023
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience.

10/10 - Excelente

Carolyn

Hospedou-se por 5 diárias em jul. de 2023