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Avaliações de Hampton Inn Colchester

3 out of 5
Hampton Inn Colchester
42 Lower Mountain View Dr, Colchester, VT

Avaliações

8,6

Excelente

Nota 10 - Excelente. 540 de 1004 avaliações" "
Nota 8 - Boa. 288 de 1004 avaliações" "
Nota 6 - Ok. 96 de 1004 avaliações" "
Nota 4 - Insatisfatória. 52 de 1004 avaliações" "
Nota 2 - Terrível. 28 de 1004 avaliações" "

8,8/10

Limpeza

9,0/10

Serviço e funcionários

8,4/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Jorge

Hospedou-se por 1 diária em nov. de 2021
Resposta de Tara M. em 19 de nov. de 2021
Thank you for staying with us and for your review! Here at the Hampton Inn we strive to provide outstanding service and accommodations to all of our guests, and so I just wanted to reach out and see if there is anything we could have done to improve your stay? Any information you provide would be much appreciated. We look forward to being able to welcome you back to our property again soon!

10/10 - Excelente

Julianne

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Fantastically friendly and helpful staff, especially the woman overseeing the (expansive) breakfast buffet. Large and welcoming reception area. Great location, easy driving to Burlington & Univ. Vermont (5 mins to UVM). Convenient: a grocery store across the street, and a Costco gas station 1 block away. Quiet rooms, comfortable beds. :-)
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hillari, Sales Administrator em 22 de mai. de 2024
Thank you for your review! I'm so glad to see that you enjoyed your stay with us. I will be sure to pass your comments along to our staff!

4/10 - Insatisfatória

Sharon

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
When we arrived we were informed that due to renovations and a non-functioning front elevator, our fifth floor room was only accessible by stairs from the 4th to the 5th floor. Normally not an issue but we had a bit of luggage and they had few other options for alternate rooms. We accepted the room and we’re told that for our inconvenience, we would receive a credit if $30 per night. Despite my asking several times and being reassured the credit would come off the final bill, we never received a credit! We understand that the hotel is renovating some areas but the same pile of dust and debris that was on the dining area floor on Friday was still on the floor Sunday. Our bathroom toilet had a disgusting black ring under the rim that was obvious when sitting in the bathtub suggesting it had been a very long time since the toilet had been cleaned well. When I asked about housekeeping for the room, I was told that each room is only cleaned every 4 days. Four days with the same bath towels was not acceptable to me so we asked for towels and did receive fresh ones but housekeeping never removed the used towels from the room or emptied waste baskets while we were there. We have stayed at this hotel before and have never been overly impressed but stayed there out of convenience. This stay was by far the worst and we will not be returning.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hillari, Sales Administrator em 15 de mai. de 2024
Good morning,I'm sorry to see you didn't enjoy your stay with us. We want to make it up to you. Please contact the hotel directly and speak to a manager so we can reconcile this for you. Again, I apologize for the issues you had with your stay, and thank you for leaving us a review.

10/10 - Excelente

Gary

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice room and stay for the money. Would stay there again.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hillari, Sales Administrator em 14 de mai. de 2024
Thank you for your review. I am glad you enjoyed your stay with us!

6/10 - Ok

eusebius

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hillari, Sales Administrator em 20 de mai. de 2024
Thank you for your review. I'm sorry to see you didn't enjoy your stay with us. Is there anything we could have done to make your stay better?

4/10 - Insatisfatória

Kevin

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I would never stay here again. The worst Hampton I have ever experienced
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hillari, Sales Administrator em 9 de mai. de 2024
Thank you for your review. I'm sorry to see you did not enjoy your stay with us. Please contact the hotel management team directly to give us further details. We want to make it up to you.

6/10 - Ok

jason, Edmonds

Pontos negativos: Limpeza e condições e instalações da propriedade
Looks like they're doing renovations so maybe things will improve, but at the moment the room was a hot mess. Also housekeeping only stopped in once during the week we were there and took most of the trash but didn't bother with the bedding or towels. Beyond that the staff was friendly, check-in/checkout was quick and easy, and the beds were relatively comfy.
Hospedou-se por 6 diárias em mai. de 2024
Resposta de Hillari, Sales Administrator em 9 de mai. de 2024
Thank you for your review. I'm sorry to see you did not enjoy your stay with us. I will be sure to pass your comments along to housekeeping so we may use this as a training opportunity. We hope that you will stay with us again in the future.

2/10 - Terrível

Barbara

Pontos positivos: Limpeza e condições e instalações da propriedade
We went there to have a good rest and quiet. Disaster!! We got a wake-up call at 6am!!! The front desk said it was a mix up. This should not happen. Our stay was ruined. I asked for compensation. They said to deal with Expedia.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hillari, Sales Administrator em 8 de mai. de 2024
I would like to start by thanking you for your feedback, we do of course greatly appreciate it. I am so sorry to see that your most recent stay with us was less than pleasant.However, your reservation was pre-paid in full, so we are unable to provide a refund as you paid Expedia. We do hope to make this right with you but cannot until you contact Expedia.Thank you for your understanding

8/10 - Boa

Tina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Check-in was easy and quick. Breakfast was included and had good options. The room was clean and had the necessities except for the sofa bed which was missing all sheets/blankets/pillow - not a big deal they provided once we asked. The sofa bed was very uncomfortable. The ceiling needed to be repainted. Staff were very accommodating and nice.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hillari, Sales Administrator em 7 de mai. de 2024
Thank you for your review! I will pass your comments along to our management team.

10/10 - Excelente

Manpreet

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hillari, Sales Administrator em 7 de mai. de 2024
Thank you for your review!

8/10 - Boa

Katherine

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Hillari, Sales Administrator em 7 de mai. de 2024
Thank you for your review!

10/10 - Excelente

Claudi-Ann

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Good quality for price
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hillari, Sales Administrator em 6 de mai. de 2024
Thank you for your review!

4/10 - Insatisfatória

Marcia

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was under construction. Towels and trash on the floors in the hallway...thankfully only needed to stay 1 night.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 6 de mai. de 2024
Thank you for your review. I'm sorry to see you had an unpleasant experience with us. Please know I will forward your comments to our housekeeping department to ensure this does not happen again.

6/10 - Ok

Lisa M

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 23 de mai. de 2024
Thank you for your review.

10/10 - Excelente

Julie

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
The facility was undergoing some renovations. But the rooms were clean and the beds comfortable. I’m looking forward to another stay!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 6 de mai. de 2024
Thank you for your review! I'm glad to hear you enjoyed your stay with us!

6/10 - Ok

Ronald E

Viagem com a família
Pontos positivos: Serviço e funcionários
Under construction. Internet didnt work
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 6 de mai. de 2024
I would like to start by thanking you for your feedback, we do of course greatly appreciate it. I am so sorry to see that your most recent stay with us was less than pleasant, please know we do strive to provide outstanding accommodations and service to all of our guests, and I am so very sorry that we fell short of that expectation. We do hope you will choose to stay with us again in the future and at that time we may leave you with a better lasting impression of our hotel as a whole.

10/10 - Excelente

Kelly, North Attleborough

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Great customer service.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hillari, Sales Administrator em 6 de mai. de 2024
Thank you for your review!

10/10 - Excelente

Carl

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very much enjoyed this hotel. It’s close to The colleges. Staff was Super friendly and helpful. Will definitely stay there again.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 30 de abr. de 2024
Thank you for your review! I'm glad you enjoyed your stay with us.

6/10 - Ok

Stéphanie

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
L’endroit est en rénovation. Nous sommes compréhensifs mais il n’en était nullement mention lors de notre réservation. L’ascenseur est défectueux. Nous avons dû utiliser les escaliers pour aller au 5e étage. Nous aurions apprécié le savoir. Cela dit, le personnel était très courtois.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 30 de abr. de 2024
Thank you for your review. I'm sorry to hear you didn't enjoy your stay with us. I will be sure to pass your comments along to our management team. I hope that you decide to stay with us again, so we can leave a better impression of our hotel.

6/10 - Ok

Nicola

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Good stay but they were doing renovations so some elevators were shut down, areas were clearly in the process of being fixed. My biggest complaint would be that housekeeping had been on our floor on the Saturday that we were there and had left bedding and garbage bags all along the hall. Sunday morning all the linens and garbage were still cluttering the hall. Breakfast was good, hotel was quiet and staff were friendly.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hillari, Sales Administrator em 30 de abr. de 2024
Thank you for your review. Please know I will forward your comments to our management team to ensure this does not happen again. We hope you choose to stay with us again in the future.

10/10 - Excelente

Erik, Waltham

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 20 de mai. de 2024
Thank you for your review!

8/10 - Boa

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 30 de abr. de 2024
Thank you for your review!

8/10 - Boa

Gabrielle

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Really nice staff :)
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 30 de abr. de 2024
Thank you for your review!

10/10 - Excelente

Gilles

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hillari, Sales Administrator em 25 de abr. de 2024
Thank you for your review!

10/10 - Excelente

Kerrigan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Helpful staff, clean property
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hillari, Sales Administrator em 22 de abr. de 2024
Thank you for your review!

10/10 - Excelente

Sandra

Pontos positivos: Limpeza e serviço e funcionários
Clean
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hillari, Sales Administrator em 24 de abr. de 2024
Thank you for your review!

10/10 - Excelente

Jessica

Viagem de negócios
Great customer service. Plenty of towels. Smelled like smoke in my room and the air kept popping on - other than that, it was a decent stay.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hillari, Sales Administrator em 22 de abr. de 2024
Thank you for your review. Please know that I will forward your comments to our management team, so they can address your concerns directly.

4/10 - Insatisfatória

Donna

I think they are understaffed. There was a wet bathing suit in the closest when I arrived. The toilet didn’t flush properly. I don’t know if room was really cleaned.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 22 de abr. de 2024
I would like to start by thanking you for staying with us and for providing your feedback, we do of course greatly appreciate it. I am so sorry to see that your most recent stay with us was less than pleasant, please know I will forward your comments to our management team, so they may address those concerns directly. We do strive to provide outstanding accommodations and service to all our guests, and I would like to apologize on behalf of the entire hotel that we fell short of meeting those expectations. We do hope you will choose to stay with us again in the future and at that time we may leave you with a better lasting impression of our hotel as a whole.

8/10 - Boa

kevin

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 9 de mai. de 2024
Thank you for your review!

10/10 - Excelente

Monica

Pontos positivos: Limpeza e serviço e funcionários
Hallway smelled musty - like dirty feet. Room was clean but had a musty smell as well.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 19 de abr. de 2024
Thank you for your review. I will be sure to pass these comments along to our management team.

10/10 - Excelente

Darlene

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved the room. Pillows were a big surprise. Bed very comfortable. Told my husband we have to stay thrre again when we visit my daughter in Colchester. Only thing I can think of that would be better is exhaust in bathroom and higher power of shower.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hillari, Sales Administrator em 18 de abr. de 2024
Thank you for your review!

4/10 - Insatisfatória

Matt

Viagem com família e crianças pequenas
Pontos negativos: Condições e instalações da propriedade
Was extremely hot at the 3 nights I stayed and barely got any sleep the 3rd night. Asked front desk to fix the air and apparently nothing was fixed. Window wouldn’t open far and screen was busted.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hillari, Sales Administrator em 16 de abr. de 2024
I would like to start by thanking you for your feedback, we do of course greatly appreciate it. I am so sorry to see that your most recent stay with us was less than pleasant, please know we do strive to provide outstanding accommodations and service to all of our guests, and I am so very sorry that we fell short of that expectation. We do hope you will choose to stay with us again in the future and at that time we may leave you with a better lasting impression of our hotel as a whole.

6/10 - Ok

Joyel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The bed was the most uncomfortable I’ve slept on I did mention to the front desk as I checked out they said they are in process of changing all the beds
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 15 de abr. de 2024
Thank you for your review! I will be sure to pass your feedback along to our management team.

6/10 - Ok

Deborah

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Staff is outstanding.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hillari, Sales Administrator em 6 de mai. de 2024
Thank you for your review!

10/10 - Excelente

Mary

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The receptionist at the front desk went out of her way to find the perfect accommodation for us! She was pleasant and compassionate.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 15 de abr. de 2024
Thank you for your review!

10/10 - Excelente

Karen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We enjoyed our stay. Front desk folks friendly and helpful. Clean rooms. Breakfast was excellent and the attendant very pleasant!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 15 de abr. de 2024
Thank you for your review!

10/10 - Excelente

Thomas

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
As a disabled vet I found the long walk to my room very painful. Also there are hardly any electric outlets and not enough to serve our needs . Service people were above average check in and out.😊
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 10 de abr. de 2024
Thank you for your review! I'm sorry to hear about the long distance to your room, but I am glad to hear that our Hampton Team made your stay enjoyable!

10/10 - Excelente

wilmer

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Hillari, Sales Administrator em 8 de abr. de 2024
Thank you for your review!

8/10 - Boa

Kaye

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hillari, Sales Administrator em 8 de abr. de 2024
Thank you for your review!

10/10 - Excelente

aaron

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Stay was excellent!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hillari, Sales Administrator em 8 de abr. de 2024
Thank you for your review! I'm glad to hear that you enjoyed your stay!

6/10 - Ok

Monique

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários e comodidades
We had a good stay here. Staff was wonderful very pleasant and helpful. Answered all the questions we had about the area and got us anything we needed for the room. Unfortunately we came while it was under construction and remodeling so access to some areas were blocked by workers and had to go out and around the building to get to a separate access. And there was construction supplies that you had to walk around but over all a very enjoyable decent stay..
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hillari, Sales Administrator em 5 de abr. de 2024
Thank you for your review. I understand renovations can make your stay unenjoyable. Next time your travels bring you back to Vermont, we hope you stay with us again, so we can leave you with a better experience.

6/10 - Ok

Patriq, Montréal

Viagem a dois
Pontos negativos: Limpeza e serviço e funcionários
Manque clairement d'entretien.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hillari, Sales Administrator em 1 de abr. de 2024
Thank you for your review! Could you please reach out so we can know more information about your experience with us?

10/10 - Excelente

Richard

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was very clean and modern looking. I did notice the emergency shower sprinklers heads were all rusty and did not look very attractive so they should be replaced
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hillari, Sales Administrator em 1 de abr. de 2024
Thank you for your review! I'm glad to see you enjoyed your stay with us! I will be sure to let our maintenance team know!

8/10 - Boa

Neelkamal

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A bit expensive for the quality and price! Bathroom supplies were not properly planned and attended to before our arrival. Body lotion got over in less than a day! Insufficient Bath towels kept. Had to ask for more. There seemed to be dusty air in the hallways. Carpet looks old. Had a hard time finding a table for breakfast!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hillari, Sales Administrator em 1 de abr. de 2024
Thank you for your review! I will make our housekeeping department aware of your concerns.

10/10 - Excelente

Wara, Winooski

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Affordable for whole family
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hillari, Sales Administrator em 1 de abr. de 2024
Thank you for your review! I'm glad to see you enjoyed your stay with us!

8/10 - Boa

Jamie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms were very cool, especially with the dormer windows. Staff was very friendly and polite. Very close to the highway and other places in VT. And the restaurant next door is also really good. It was a really good experience.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Hillari, Sales Administrator em 1 de abr. de 2024
Thank you for your review! I'm glad to see you enjoyed your stay with us!

10/10 - Excelente

Rado G.

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hillari, Sales Administrator em 29 de mar. de 2024
Thank you for your review!

8/10 - Boa

Montpetit

Hospedou-se por 1 diária em mar. de 2024
Resposta de Hillari, Sales Administrator em 16 de abr. de 2024
Thank you for your review!

6/10 - Ok

Steve

Viagem de negócios, Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Toilet leaked in first room, so had to switch rooms. Bathroom floor in second room wasn't entirely clean. There were lint and other debris on the floor. Not terrible, but more than there should be in a clean room.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hillari, Sales Administrator em 26 de mar. de 2024
I would like to start by thanking you for your feedback, we do of course greatly appreciate it. I am so sorry to see that your most recent stay with us was less than pleasant, please know we do strive to provide outstanding accommodations and service to all of our guests, and I am so very sorry that we fell short of that expectation. We do hope you will choose to stay with us again in the future and at that time we may leave you with a better lasting impression of our hotel as a whole.

10/10 - Excelente

Marlee

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel for cost comparison.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hillari, Sales Administrator em 26 de mar. de 2024
Thank you for your review!