Thank you for your kind review Wai. We are pleased to hear you enjoyed your stay.

Hi Julie, thank you for the great review! We are so pleased you enjoyed your stay and hope you enjoyed our local area. We hope to welcome you again.

Hi Prema, thank you for the review. We apologise for the misunderstanding with the servicing of your room and that this can only be carried our whilst our housekeeping staff are still here and not later in the day. We are pleased our staff were able to assist with your rubbish and towels. We are glad you enjoyed the rest of your stay and enjoyed our local area.

Thank you Rachel, we appreciate your comments on our staff and will pass these on. We hope we can welcome you again.

Thank you Myckala, we are pleased to hear you enjoyed your stay in our new King Studio and hope you enjoyed exploring our local area. We hope to welcome you again.

Thank you for the review John, we apologise that you were not aware that our restaurant is only open Monday-Thursday nights as these are our busy nights or that we did not have Foxtel. We find with all the casting options these days there is not a need for Foxtel and instead we upgraded all our TV's to offer streaming, therefore giving people many more options on what they can watch. We hope we can welcome you again for another stay.

Thank you for your kind review, Daniel.We are pleased to hear you enjoyed your stay.

Hi John, Thank you for your review.We hope to welcome you back in the future.

Hi Robert, thank you for your kind review. We hope to see you again when you visit Australia.

Hi Layal, thank you for your review. We are pleased you enjoyed your stay.

Hi Alana, thank you for your review. We hope to welcome you back in the future.

Thank you Greg for the review. We apologise if you were disturbed by other guests, there is assistance available 24 hours should you ever require. We are pleased you enjoyed your stay apart from this and hope to welcome you again.

Hi Julia, thank you for your review.We are pleased to hear you enjoyed your stay with us.We hope we can welcome you back in the future.

Hi Renee, we are glad to hear you enjoyed your stay and Peter and Josh were amazing. We look forward to welcoming you back when returning to Coffs Harbour.

Hi John, Thank you for taking the time to review our property. We are pleased you enjoyed your stay with us.

Thank you Michael for the review, we hope to welcome you again.

Thank you James. We hope you enjoyed your stay and we can welcome you again.

We are sorry to hear you did not enjoy your stay with us Bryce. We are constantly updating our rooms so are disappointed with your comments that the hotel is outdated as this is not our usual feedback. The room type you stayed in is due to have a full refurbishment so we hope you will stay again and have a more enjoyable experience.

Hi Cheryl, thank you for your kind review.We are pleased to hear you enjoyed your stay with us.

Hi Robert, thank you for your review. We hope we can welcome you back again soon.

Hi Rebecca, thank you for your review.We are pleased to hear you enjoyed your stay with us.We hope to welcome you back in the future.

Thank you Steffen for the perfect score, it is most appreciated. We hope we can welcome you again.

Thank you Lloyd for your kind comments, we will pass this on to the staff who will appreciate it. We look forward to welcoming you again.

Thank you Toni, we are glad you enjoyed your stay and found your room comfortable. We hope you will stay with us again.

Thank you for the reveiw Michael, we hope to welcome you again.

Hi Brady, we apologise for failing to exceed your expectations on your recent stay. We do have room types that are not near the pool area if you prefer. We never want any of our guests to be disturbed by other guests and can be contacted at any time to address any issues. We receive so many compliments on our beds but as a bed is such a personal taste item it is impossible to find beds that everyone will like so we are sorry you did not find yours comfortable. We hope if you stay with us again you will have a more enjoyable experience.

Thank you Frank for the perfect review score.

Thank you for the great review Paul, we appreciate your comments. We hope we can welcome you again.

Thank you Evans for the great reveiw. We look forward to welcoming you again.

Thank you for your review Nandakishore.We are pleased you enjoyed your stay with us.

We would like to apologise Glen for the issue experienced. We have regular pest inspections and treatments and will follow up your comments.

Thank you Niliya for the perfect review score. We are glad you enjoyed our beautiful Coffs Coast and hope to welcome you again.

Hi, thank you for your review. We look forward to welcoming you back in the future.

Thank you Ash for the great review score. We are in an ideal location here and glad you were able to experience some of the local venues. We hope we can welcome you again.

We are sorry for your experience Evan, we have regular pest sprays and are following this up. Our reception team is more than happy to supply extra keys for the rooms if required. We hope you will consider a future stay with us.

Thank you John for the review.

Hi Danniele, Thank you for your kind review and apologies for the soap dispenser falling off the wall during your stay.We hope we can welcome you back again.

Hi Shaleshni, as you did not stay at the property we are unsure why you have left a review. Please contact Expedia if you have questions regarding the cancellation policy you booked on. Thank you.

Thank you for your review, Carl. We hope we can welcome you back again!

Thank you for the review Allira, we are so pleased the kids enjoyed the pool and hope we can welcome you for another stay.

Thank you for the review Christopher, we are following up the issues you mentioned as all of those things are provided in each room so we apologise for this. We hope we can welcome you for another stay.

Thank you for the review Tiantian, we hope to welcome you again.

Thank you Dean for the great review, we are pleased you enjoyed your stay and the meal from our restaurant, we hope to welcome you again.

Hi Julien, thank you for reviewing us and giving us a 5. We are pleased you enjoyed our property.We hope we can welcome you back in the future.

Thank you William for the perfect review score. We hope we can welcome you for another stay.

Hi Stephen, thank you for reviewing us. We are glad to hear you enjoyed your stay. We hope we can welcome you back again.

Thank you Garry for the review. We hope to welcome you again.

Thank you for the review Peter.

Hi Meng, thank you for your review, however, the room has been thoroughly inspected and there are no bed bugs. There was a small beetle on the floor so this may have been what you mistook for a bed bug. We hope we can welcome you for another stay.

Hi Ryan,Thank you for your feedback on our EV chargers. These have only recently been installed for the convenience of our guests.