4/10 - Insatisfatória
Anna
Viagem com a família
1 de set. de 2025
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Unfortunately, not a good experience. When I arrived, I waited several minutes before anyone appeared at the front desk. Once inside the room we noticed the bathroom was extremely small. The tub had dark marks that made it look dirty. We were only provided with a two single roll of rough toilet paper for a 4day stay. The room felt more like a dingy motel than the “nice” hotel advertised.
Throughout the stay, no one came to provide the room service that was listed. I had to request extra toilet paper and towels myself.
This hotel did not feel secure. The back door, located on the 1st floor near the garbage area, was propped open with a door stopper during my entire stay. This allowed anyone to enter the building at any time. The front desk staff were rarely present. Graffiti on the stairwell gave the impression that people who didn’t belong there were hanging around. Some guests appeared questionable, further adding to my concern.
On the last night, we were unable to sleep due to a man upstairs who kept screaming and crying “don’t hurt me” from 1am-3am. He didn’t sound like he was in danger. He sounded very intoxicated with alcohol or drugs. Combined with other encounters with suspicious individuals in the hallways and stairwells, gave me the impression that some rooms were occupied by drug users. Overall, I was very disappointed with this hotel. Between the poor service, unsafe environment, and disturbing incidents, I cannot recommend staying here. I will not be returning.
Anna
Hospedou-se por 3 diárias em ago. de 2025