Dear Valued Guest,After thoroughly investigating your concerns, the front desk has clarified that we regretfully couldn't fulfill your original booking for the full 5 nights due to unforeseen circumstances. Specifically, we were overbooked by 109 rooms due to the solar eclipse event. Regrettably, we were only able to accommodate you for one night as a result. Additionally, we operate on a nightly rental basis rather than charging per night. There was never any discussion on increasing the price. Our management team is available Monday through Saturday from 7 a.m. to 3 p.m. However, please note that we prioritize the confidentiality of our team members' personal information and do not disclose it to guests.We sincerely apologize for any inconvenience caused by the overbooking situation, which resulted in a surge of inquiries. Unfortunately, despite our best efforts, neither the manager nor any staff member could resolve the situation due to the circumstances at hand. As a consequence, your reservation was regrettably canceled from your end.Best,Management

Dear Valued Guest,We apologize for the inconvenience you experienced with your reservation. Unfortunately, due to unforeseen circumstances, the hotel was overbooked by 109 rooms, resulting in challenges with accommodating all guests as planned.In response to the situation, management had to carefully navigate through 200 reservations to determine priority based on booking times. While we understand your frustration, it's essential to note that any guest who pre-paid and had their reservation canceled was promptly refunded.We recognize the importance of honoring reservations and ensuring that guests have a seamless experience. Rest assured, we're actively reviewing our booking procedures to prevent similar incidents from occurring in the future. We appreciate your understanding and patience during this time.Best,Management

Dear Valued guest,I'm sincerely sorry for the inconvenience you experienced during your stay with us. Your feedback about the odor, bathroom issue, and the absence of a hair dryer in the room is genuinely concerning, and I apologize for the impact this had on your visit.In response to your concern about the hair dryer, while we don't provide them in the room, we do have hair dryers available upon request at the front desk for our guests' convenience. I regret that this information wasn't communicated to you during your stay. Additionally, we'll be conducting a thorough inspection of the room to address the odor and bathroom situation promptly.Your feedback is precious to us as it helps us improve our services. We're committed to ensuring a better experience for our guests, and we hope you might consider giving us another opportunity to demonstrate the improvements we're making. If there's anything further we can do to make amends or if you have any other concerns, please feel free to reach out. We genuinely appreciate your feedback and your patronage.

Dear Valued Guest,Thank you for the positive feedback! It is always nice to hear that we are doing everything we're supposed to.We hope to see you soon!

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at Suburban Studios. We sincerely apologize for the inconveniences you experienced during your visit, and we would like to address some of the concerns you raised.We understand that your previous stay with us in 2018 was under different ownership and a different brand. Since that time, there have been significant changes to our hotel operations and services. One notable change is that stayover service is now available upon request and is provided only after guests have been in-house for 7 days. This approach allows us to offer a more tailored and environmentally friendly service, ensuring that your privacy and preferences are respected.In terms of the cleanliness issues you encountered, we are genuinely sorry for the state of your room's floor and the limited availability of towels. We take such matters seriously and have made it a priority to enhance our housekeeping protocols to ensure that all rooms are maintained to the highest standards of cleanliness. We offer our sincerest apologies for any lapses in this area during your recent stay.We want to inform you that our front lobby is now open 24 hours a day, 7 days a week. This change was made to provide guests like you with the flexibility to access essential amenities such as towels, linens, toiletries, and other necessities whenever they are required. We strive to ensure that every guest has a comfortable and enjoyable stay with us, and your feedback helps us improve our services.Your concerns about the cabinet door and the availability of washcloths are duly noted. We are committed to addressing these maintenance issues promptly to prevent such inconveniences for future guests.Once again, we apologize for any inconvenience you faced during your stay. We genuinely appreciate your feedback and hope that you will consider giving us another opportunity to provide you with an improved and satisfying experience. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to us at any time.Thank you for choosing to stay with us.

Dear Phillip, Thank you for the feedback on your most recent stay at Suburban Studios. I think you're speaking of Brittany, the assistant manager. She is very appreciated and valued here! I passed along the kind words! Again, thank you for the feedback & we hope to see you soon!Best,Management

Dear Michael,Thank you for the feedback on your most recent stay at Suburban Studios in Mentor, Ohio. We are pleased to hear that your stay was clean, affordable and the staff was friendly! It is always nice to hear that our hard work is paying off. I will pass this along to the team to make their day brighter. Again, thank you for the positive feedback and we hope to see you again on another spur of the moment trip!

Dear Valued Guest,Thank you for taking the time to leave your feedback about your recent stay at our hotel. We appreciate your valuable insights, as they help us continuously improve our services.We're delighted to hear that you found our hotel to be well-suited for extended stays. Indeed, we take great pride in catering to the needs of our long-term guests, ensuring their comfort and satisfaction throughout their extended stay experience.While we do emphasize our commitment to extended stay guests, we also recognize the importance of providing a pleasant experience for our transient guests who are with us for a shorter duration. We strive to create an atmosphere that accommodates the needs of all our valued guests, regardless of the length of their stay.Your feedback is crucial in helping us strike a balance between the requirements of our different guests. We will continue to evaluate and refine our offerings to ensure that all visitors, whether for one night or an extended period, enjoy their time with us.Once again, we sincerely appreciate your feedback, and we hope to have the opportunity to welcome you back in the future, regardless of the duration of your stay. Please feel free to reach out to us directly if there is anything we can do to enhance your experience further.Best,Management