Despite calling this hotel and letting them know my flight would get in late, so I'd be checking in late, and the hotel letting me know that would be fine, they resold my room and left me stranded. We were told it was "first come, first served" on room availability, which is not what I expected to hear regarding a reservation, and they were sold out. As final insult, they refused to issue a refund, contending it was my fault.