"A comfortable stay in a clean, basic room. I was dropping my kid off at Durham, and needed an affordable, nearby place. This came up on an Expedia search. About 30min away from her college, and we took the opportunity to drive 5 min down to Horden Beach for a walk, which is lovely.
We checked in at the bar, which was busy. They were not serving food, but encouraged us to get takeaway (there's a Chinese chippy next door) and provided us plates and cutlery. Their drinks are inexpensive.
The...
"The room was clean and tidy, however when we stayed last year we had bottles of water in our room but this was not the case this time, I brought my own last year but didn't this year as I thought that bottles of water would be in our room. I also requested an extra pillow as the 2 pillows I had were flat, reception made a note of this but the pillow never arrived.
Staff were all very welcoming, helpful and pleasant.
Breakfast was lovely with a variety of breakfast choices available. the...
"No
Breakfast available , thought it included it but still it wasn’t offered , also refused to help when I couldn’t originally travel ! Good location but rip off"
"O lugar é lindo, parece um filme. Os funcionários simpáticos. Porém, obviamente é um castelo muito antigo e alguns cômodos tem um cheiro forte. A limpeza do quarto também não era boa. O café da manhã é bom, porém o buffet é colocado numa sala muito antiga com tudo aberto sem tampa."
"First and foremost the property was clean, functional and offered value for money. The staff were friendly and helpful, although our experience of room service was let down by dirty cups being left.
We found the hotel lacked character, everything about it was functional and not interesting. This extended to the breakfast, our experience of which was behind not eating supper there. This is not a criticism of the hotel, it is my view.
Based on reviews I expected a little more than we got....
"O hotel possui uma bela infra-estrutura. Porém deixa a desejar na qualidade dos quartos. Móveis antigos, banheiros com aparência de sujos e bem antigos.
Para quem vai utilizar as dependências do hotel, vale a pena. Para quem quer conforto no próprio quarto, nao recomendo. Até a televisão parece ter sido uma das primeiras tvs LCDs lançadas (sim LCD e nao led). Para um hotel da rede Mercure o quarto deixa muito a desejar. Nada a reclamar da piscina, spa e outros. Restaurante muito bom também! "
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