Dear Donna Lee, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Abimanyu, Thank you for being our guest and sharing your positive experience at Extended Stay America! Your satisfaction is our priority, and we are glad you enjoyed your time with us. Thank you for choosing us, and we look forward to welcoming you back again soon!Sincerely,Hotel Management

Dear Brian, Thank you for being our guest at Extended Stay America and providing your constructive review. We are continually striving to enhance our guests' experiences, and we're grateful for your insights regarding the cleanliness and upkeep of our property. Maintaining a comfortable environment throughout our property is one of our top priorities, and we will share your comments with our team for future improvements. Thanks again for choosing us; we hope to welcome you back soon.Sincerely,Hotel Management

Dear Brian, Thank you for choosing Extended Stay America. We're delighted you found our property affordable and had a pleasant stay. We're committed to providing excellent value for our guests. We apologize for any shortfall in meeting your expectations with the condition of our suite. Rest assured, we're dedicated to enhancing our accommodations and will consider your suggestions for updates. Please don't hesitate to reach out if you have further comments or need assistance during your stay. We value your feedback and aim to ensure your comfort and satisfaction throughout your visit.Sincerely,Hotel Management

Dear Sean, Thank you for choosing Extended Stay America. Our team strives to provide helpful service, and we are pleased they assisted you during your stay and that you had a satisfactory experience with us. Thank you for being our guest, and we look forward to welcoming you back for another positive stay in the future.Sincerely,Hotel Management

Dear Craig, Thank you for sharing your experience. We apologize for the inconvenience and disappointment you encountered during your stay. Your feedback about the cleanliness issues and the staff's response is concerning, and we'll address these issues promptly with our team to ensure a better experience for our guests. We understand your frustration and regret any inconvenience caused. We hope to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

Dear Bryan, We appreciate your feedback regarding your recent stay. While we are glad to hear that you found your room clean and reasonably priced, we understand your concerns about the layout and cleanliness of the common areas. Please accept our apologies for any discomfort caused. We are committed to providing a comfortable and welcoming environment for all our guests, and we will address the issues you mentioned to enhance the overall guest experience. Thank you for bringing these matters to our attention, and we hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management

Dear William, Thank you for reviewing your stay. While we're pleased that you found the location convenient and parking ample, we apologize for any cleanliness issues you encountered in your room. Rest assured, we're taking your comments seriously and will address them promptly with our housekeeping teams to ensure a higher standard of cleanliness for all our guests. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Abdul, Thank you for your feedback. We are deeply sorry to hear about your disappointing experience during your stay. Maintaining cleanliness and comfort for our guests is of utmost importance to us, and we regret that we failed to meet your expectations. Your feedback is invaluable, and we will immediately investigate the issues you've raised to address them promptly. Please accept our sincere apologies, and we hope to have the opportunity to restore your confidence in our hotel with a much-improved experience in the future.Sincerely,Hotel Management

Dear Pablo, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Joseph, We are pleased everything went great for you during your visit to our city. Knowing our clean and comfortable rooms give you a good night's sleep is nice, and our location and excellent staff pleased you. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

Dear Rema, Thank you for your review. It is pleasant to know we met your expectations for a good hotel experience and that you enjoyed the price of your stay. Please revisit us, and we wish you all the best.Sincerely,Hotel Management

Dear Andre, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks about the staff serving as an encouragement for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management

Dear Wanda G, We sincerely apologize for the negative experience you had during your recent stay. Your comfort is of utmost importance to us, and we're sorry to learn about the issues you encountered, particularly with the staff member at the front desk. It is never our intention to make any guest feel unwelcome or mistreated, and we can assure you that what you experienced is unacceptable by our standards. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Patricia, We apologize for any inconvenience caused by our inability to accommodate your extended stay needs. Your feedback is valuable, and we regret that your experience fell short of expectations. We'll review our policies to ensure clarity for future guests. Thank you for choosing our property, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Vaquita, We sincerely apologize for any confusion regarding our breakfast offerings and any inconvenience with the odor in the hallway. Your feedback is valuable, and we appreciate your understanding. We'll address breakfast items for improvement and the odor issue to maintain a pleasant environment for all guests. We're pleased to hear you found our front desk staff cool. Your satisfaction is our priority, and we hope to have the opportunity to provide a more enjoyable experience on your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Khalid, We're sorry to hear that your experience was not up to expectations. Your satisfaction is important to us, and we would appreciate more details about your concerns to address them effectively. Please feel free to provide additional feedback or reach out to our management team directly. We value your input and hope to serve you in the future better.Sincerely,Hotel Management

Dear Ramon, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed more cleanliness. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Managemen

Dear Richard, We sincerely apologize for the inconvenience you experienced during your stay. Our commitment is to provide a clean and comfortable environment for our guests, and it's disheartening to learn that we fell short of your expectations. We appreciate your valuable feedback regarding the smoke odor, lack of supplies, and breakfast offerings. Rest assured, we will address these concerns with our team to enhance our services. We value your input and hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Management

Dear Jessica, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Brenda, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We hope you will give us another chance to serve you.Sincerely,Hotel Management

Dear Brianna, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management