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Avaliações de Best Western Plus Magnolia Inn & Suites

2.5 out of 5
Best Western Plus Magnolia Inn & Suites
107 Interstate Dr NW, Cleveland, TN

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 159 de 247 avaliações" "
Nota 8 - Boa. 55 de 247 avaliações" "
Nota 6 - Ok. 18 de 247 avaliações" "
Nota 4 - Insatisfatória. 6 de 247 avaliações" "
Nota 2 - Terrível. 9 de 247 avaliações" "

9,2/10

Limpeza

9,4/10

Serviço e funcionários

8,8/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Mike

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good property
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 22 de mai. de 2024
Hello Mike,We are delighted to hear that you enjoyed your stay at our property. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

8/10 - Boa

nicholas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great customer service and clean rooms
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 22 de mai. de 2024
Hello nicholas,We are delighted to hear that you enjoyed our customer service and found our rooms clean during your stay. Your feedback is much appreciated, and we hope to welcome you back in the future.

8/10 - Boa

Rey & Aimee

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good hot breakfast, comfy beds, nice staff. Specialty coffee machine too! Would recommend. Only minor frustration was only 1 elevator so wait times were a bit long during busy hours and the parking drop off area very tight.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 7 de mai. de 2024
Hello Rey & Aimee,We are delighted to hear you enjoyed our breakfast, beds, and staff friendliness, and the specialty coffee! We appreciate your feedback on the elevator wait times and parking area size. Your recommendation means a lot to us, and we hope to welcome you back for another pleasant stay with us.

8/10 - Boa

Tanasha, Cleveland

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The elevators blend in with the room doors passed several times while at property, everything else seemed to be good
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 1 de mai. de 2024
Hello Tanasha,We appreciate you sharing your experience with us. Your feedback on the elevator visibility has been noted for our ongoing improvement efforts. We are pleased to hear that overall, you had a positive stay at our property. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 - Excelente

Peggy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The beds super comfy and great place for the night.
Resposta de Manager em 13 de abr. de 2024
Hello Peggy,We are pleased to hear that you found our beds comfortable during your stay with us. Thank you for taking the time to share your positive feedback. Please feel free to reach out if you have any more comments or suggestions for us.

10/10 - Excelente

Henry

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
Property was clean n staff was excellent!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Henry,We are thrilled to hear you found our property clean and enjoyed the excellent service from our staff! Your feedback is greatly appreciated. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 - Boa

Meyboll

Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 4 de abr. de 2024
Hello Meyboll, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 - Excelente

Jared

Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 7 de abr. de 2024
Hello Jared,We're delighted to hear you had a wonderful stay with us! If you have any additional comments or suggestions, please don't hesitate to contact us directly. We hope to welcome you back soon for another great experience!

6/10 - Ok

Lynne

Viagem a dois
The bathroom was dirty and smelled of mildew.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 29 de fev. de 2024
Hello Lynne, We appreciate your feedback and apologize for any inconvenience this may have caused. Feel free to reach out to our management team directly to discuss your experience further.

10/10 - Excelente

De Anna

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Excellent staff.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 9 de fev. de 2024
Hello De Anna,Thank you for your kind feedback on our staff! We are thrilled to hear that they provided you with excellent service during your stay. Our team takes pride in providing exceptional hospitality to all our guests. We look forward to welcoming you back in the future for another wonderful experience.

10/10 - Excelente

Barb

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Z
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 3 de fev. de 2024
Hello Barb,Thank you for taking the time to leave us a review. We are sorry to hear that you did not have a positive experience during your stay. Our team strives to provide exceptional service, and we apologize for any inconvenience you encountered. We appreciate your feedback and will use it to improve our guest experience. If there is anything we can do to assist you further, please feel free to reach out to our management team.

8/10 - Boa

Jason

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice place
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 1 de fev. de 2024
Hello Jason,Thank you for your kind feedback! We are thrilled to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority and we hope to welcome you back in the near future for another pleasant experience.

10/10 - Excelente

Paul

Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Paul,We are happy to hear that you had an awesome stay with us! Our team looks forward to welcoming you back soon for another fantastic experience.

10/10 - Excelente

Arthur

Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 16 de jan. de 2024
Hello Arthur,We sincerely appreciate your perfect rating! It was a pleasure to have you as our guest and we are thrilled to hear that you had an excellent stay. We look forward to welcoming you back in the future for another outstanding experience.

10/10 - Excelente

Tamela

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 10 de jan. de 2024
Hello Tamela,We are thrilled to hear that you had a fantastic experience during your stay at our hotel! Our team takes great pride in providing exceptional service, and we are pleased to know that we met your expectations. We hope to welcome you back in the future for another memorable stay.

2/10 - Terrível

William

Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 10 de jan. de 2024
Hello William, We apologize for any inconvenience you may have experienced during your stay. We would appreciate it if you could please reach out to us directly with any specific feedback so that we can address any issues you may have encountered. We value your input and hope to have another opportunity to serve you in the future.

10/10 - Excelente

Lana

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 3 de jan. de 2024
Hello Lana,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. We strive to provide excellent service to all our guests and it's great to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back in the future.

10/10 - Excelente

Donald J.

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 30 de dez. de 2023
Hello Donald J.,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Dec 1-3 2023
The door to our room was so incredibly difficult to open. We had to push very hard to open it because it was sliding across the floor. The room was not made up for us on the second day even with the placard asking to have it made up. There was no shampoo in the room when showering. There were 3 conditioner bottles. Breakfast both days was good.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 7 de dez. de 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the door and housekeeping service during your stay. We appreciate your compliments regarding breakfast. We value your feedback and have shared it with our team to ensure that necessary improvements are made.

10/10 - Excelente

Steve

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Has a nice stay
Nice stay on the spur of the moment. Clean, comfy, front desk was very nice and helpful. Food in the morning was pretty tasty as well.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 7 de dez. de 2023
Hello Steve,Thank you for choosing our hotel for your spontaneous stay! We're delighted to hear that you found our rooms clean and comfortable. Our front desk team takes pride in providing excellent service, and we're glad they were able to assist you. It's great to know that you enjoyed the tasty breakfast in the morning. We hope to welcome you back in the future for another enjoyable stay.

4/10 - Insatisfatória

Jerrod

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
The sink is in the living area not in the bathroom.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Manager em 5 de dez. de 2023
Hello Jerrod, Thank you for sharing your feedback regarding the sink placement. We understand that this may not have met your expectations, and we appreciate you bringing it to our attention. We strive to provide a comfortable stay for all our guests and we will take your comments into consideration for future improvements.

10/10 - Excelente

William

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The desk staff were amazingly friendly! room very clean, breakfast was great!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 29 de nov. de 2023
Hello William,Thank you for sharing your positive feedback about our friendly staff, clean rooms, and delicious breakfast. We truly appreciate your kind words and hope to welcome you back in the future for another great experience.

10/10 - Excelente

Tyra

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff @ the BW Cleveland TN has been absolutely incredible. I have relocated to Cleveland TN from Canada and BW Cleveland has made my stay with them seamless, restful, and peaceful. Anna the overnight hostess was absolutely incredible, The Day staffers were also incredible making booking multiple-night stays over a week-long while I transition into becoming a permanent Cleveland resident easier and less stress-inducing as relocating can be very stressful in and of itself. I want to mention John the afternoon Hostess professional was/is sweet and very accomodating and personable young man... Another gentleman and a female hostess on the Dayshift as Hostess went above and beyond to make my stay and adding additional stays, day & nights, seamless..He demonstrated such kindness and care and really valued his position as a Best Western Associate that he truly made my stay wonderful. I will HIGHLY recommend anyone to try a stay or a vacation with BW Cleveland TN...the staff at this location: The Breakfast Hostess, and The Cleaning staff all very very kind, compassionate and I personally value each and every one of them ... and you as a company. HIGHLY ... Happy Thanksgiving to you all.... A very Merry Christmas... I will pray to my GOD that BW Cleveland TN gets praise and recognition for the OUTSTANDING quality of services YOU all PROVIDE. Thank You for a -wonderful experience! I was in room 121 - Nov 17-24/2023 ... please check your records for all the above mentioned
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 23 de nov. de 2023
Hello Tyra,Thank you so much for taking the time to write such a glowing review of your stay at BW Cleveland TN. We are thrilled to hear that our staff, especially Anna, John, and the day shift hostess, went above and beyond to make your relocation experience seamless and stress-free. We truly value our team members and it's wonderful to hear that their kindness and care made your stay wonderful. We appreciate your recommendation and wish you a Happy Thanksgiving and Merry Christmas. We hope to have the opportunity to welcome you back in the future.

8/10 - Boa

Viviana

Viagem a dois, Viagem com animais de estimação
Good hotel for the night.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 21 de nov. de 2023
Hello Viviana,Thank you for choosing our hotel for your stay. We're glad to hear that you found it suitable for your needs. Should you have any future travel plans, we would be happy to welcome you again.

10/10 - Excelente

richard

Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 9 de dez. de 2023
Hello richard,We are thrilled to hear that you had a wonderful experience during your stay at our hotel. We appreciate your kind words and are glad that we could meet your expectations. If you have any further feedback or if there's anything more we can do to make your future stays even better, please don't hesitate to reach out to us. We look forward to welcoming you back soon.

10/10 - Excelente

Nancy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very clean, comfortable bed, lovely front desk person!
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 5 de nov. de 2023
Hello Nancy,Thank you for sharing your positive experience with us! We are delighted to hear that you found our hotel to be clean and that you enjoyed a comfortable bed. Our friendly front desk staff takes pride in providing excellent service. We appreciate your kind words and hope to welcome you again in the future.

10/10 - Excelente

Marianne

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 24 de out. de 2023
Hello Marianne,Thank you for your exceptional rating! We appreciate your kind words and are thrilled that you had such a fantastic experience at our hotel. We hope to welcome you back soon!

10/10 - Excelente

Harry

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A good night's sleep
It was just one night and the room was clean. the desk clerk was a wonderful lady and really helped out. had a good night's sleep
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 22 de out. de 2023
Hello Harry,Thank you for your positive review! We're glad to hear that you enjoyed a clean room and received excellent service from our desk clerk. We hope you had a restful night's sleep and we look forward to welcoming you back in the future.

10/10 - Excelente

Melissa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Will be back
My kids said it was a 5 star hotel.. it was very clean and quiet stay and the place was booked.. the staff on checkin and check out was very friendly and done their job..
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 20 de out. de 2023
Hello Melissa,Thank you for your kind words! We're thrilled to hear that your stay at our hotel was clean, quiet, and enjoyable. Our staff takes pride in providing excellent service during check-in and check-out. We hope to welcome you and your family back

8/10 - Boa

Colton

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place. Clean and convenient
Hospedou-se por 2 diárias em out. de 2023
Resposta de Manager em 18 de out. de 2023
Hello Colton,Thank you for your kind words! We're glad to hear that you enjoyed your stay with us and found our hotel to be clean and convenient. We hope to welcome you back soon!

10/10 - Excelente

Gijsbertus

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good hotel, close to restaurants and the interstate.
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 17 de out. de 2023
Hello Gijsbertus,Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location near restaurants and the interstate. We hope to welcome you back soon!

10/10 - Excelente

Kris

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was great!
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 14 de out. de 2023
Hello Kris,Thank you for your kind words! We're thrilled to hear that you had a great experience with us. We look forward to welcoming you back in the future!

10/10 - Excelente

Meaghan

Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 31 de out. de 2023
Hello Meaghan,Thank you for taking the time to share your positive experience with us! We are delighted that you enjoyed your stay at our hotel. We strive to provide excellent service and it's always rewarding to receive feedback like yours. We hope to have the pleasure of welcoming you back in the near future.

10/10 - Excelente

Martin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good value, nice clean and large rooms, great breakfast, nice and helpful staff. Area around GW is mostly other hotels.
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 11 de out. de 2023
Hello Martin,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and also our area. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 - Excelente

Marianne

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect as always
Stay here every time I travel to Florida!
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 10 de out. de 2023
Hi Marianne,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We appreciate your loyalty and look forward to your future visits!

8/10 - Boa

Tammy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall wonderful stay. Staff pleasant and accommodating. We were in an accessible room n was rather crowded n bathroom shower had a foul smell of mold/mildew.
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 11 de out. de 2023
Hello Tammy ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 - Excelente

Michelle, Morehead

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff were helpful and friendly
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 10 de out. de 2023
Hello Michelle,Thank you for your review and comments regarding our staff. We hope to see you again to deliver you with a 5 star experience.

10/10 - Excelente

Paul

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2023
Resposta de Manager em 10 de out. de 2023
Hello Paul,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - Excelente

Melissa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Great hotel however elevator was out and our room was on third floor. My husband has mobility issues so it was tuff. If elevator issue is addressed this was a great hotel
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 4 de out. de 2023
Hello Melissa,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our elevator as well as our room. We hope to see you again in the future.

8/10 - Boa

S.

Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 10 de out. de 2023
Hello S.,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 - Insatisfatória

Richard

Viagem de negócios, Viagem com a família
Bed sheets were stained I stayed for 2 nights and left sign on door to have room cleaned and they never did. I will be taking my business elsewhere in the future as I will be a regular visitor to the area.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Manager em 14 de set. de 2023
Hello Richard, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

10/10 - Excelente

Edward

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 13 de set. de 2023
Hello Edward,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 - Boa

Melinda

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
September One Night Stay
The elevator was not working so we had to use stairs. The bed was amazing! Breakfast was good.
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 12 de set. de 2023
Hi Melinda,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our eelvator, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

10/10 - Excelente

Francisco

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 9 de set. de 2023
Hello Francisco,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

2/10 - Terrível

Victor

Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 26 de set. de 2023
Hello Victor, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - Excelente

Rob

Hospedou-se por 2 diárias em ago. de 2023
Resposta de Manager em 29 de ago. de 2023
Hello Rob,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - Excelente

Doel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very Good Hotel
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Manager em 26 de ago. de 2023
Hello Doel,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 - Excelente

Jonathan

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was kept up nicely, the staff was friendly, and the bed was comfortable! Stayed four nights, and was very pleased.
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Manager em 16 de ago. de 2023
Hello Jonathan,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff and your insights regarding our bed. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 - Terrível

MIRIAM HARTER

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
The clerk couldn’t get the reservation done because it was made on Expedia. She couldn’t get the credit card to process through them. Finally got that done and found the room was on the 3rd floor. I’m 80 years old. This property is old, the only elevator was out indefinitely, our room assigned was on the third floor and I am disabled due to hip replacement. My brother and wife on first floor already arrived and moved into first floor traded with me and moved to third floor. The first floor room smelled like mold and water damage. My daughter was with me and had lung problems breathing it.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Manager em 13 de set. de 2023
Hello MIRIAM HARTER, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.,

6/10 - Ok

Dale

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Hotel is clean and staff is friendly
Hospedou-se por 1 diária em ago. de 2023
Resposta de Manager em 13 de ago. de 2023
Hello Dale,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.