I'm sorry, Jason, this is the first time I'm hearing about this, and I do apologize for the inconvenience. If you pass through Clarenville again, I would like to offer you a complimentary night's stay. I strive to ensure all my customers are satisfied. Thank you.

Amanda, I'm really sorry to hear that, My understanding was that you wanted a refund for last night because your ball Hockey had finished early which we were more than happy to do for you, and nothing like this was mentioned to us when you called that day until I saw your post here so again sorry this happened to you. I will be more than happy to offer you a free night stay on us because where you booked with a 3rd party booking site they would have to issue a refund back to you where you paid online unfortunately, which is beyond our control. They would just call us and we would agree to the refund but I'm guessing that where it was less than 48 hours they usually won't and I apologize for that reason. You can contact me at the Motel when you want if you wish to discuss this or if wish to use your free night in the near future, It will never expire. Thank You, Glenn Carrigan, Manager