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Avaliações de Homewood Suites By Hilton Cincinnati Mason

3 out of 5
Homewood Suites By Hilton Cincinnati Mason
5325 Natorp Blvd, Mason, OH

Avaliações

9,2

Maravilhosa

Nota 10 - Excelente. 400 de 550 avaliações" "
Nota 8 - Boa. 103 de 550 avaliações" "
Nota 6 - Ok. 24 de 550 avaliações" "
Nota 4 - Insatisfatória. 8 de 550 avaliações" "
Nota 2 - Terrível. 15 de 550 avaliações" "

9,6/10

Limpeza

9,4/10

Serviço e funcionários

9,0/10

Comodidades

9,4/10

Condições e instalações da propriedade

9,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Matheus

Hospedou-se por 2 diárias em mai. de 2022
Resposta de Attina Smith em 19 de jul. de 2022
Thank you for staying with us here at Homewood Suites Mason, Ohio. We were glad to have you and look forward to having you again in the future.

6/10 - Ok

Reyna

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Trash hadn’t been emptied from the prior guests in the kitchen area. Housekeeping kept coming to the door the morning we were checking out to get in to clean our room and staff were rather reserved vs friendly but those were minor things. I would stay again at this hotel.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jesse Jones em 4 de abr. de 2024
Thank you for staying with us and sharing your feedback. I apologize that we fell short of providing you an overall fantastic experience during your stay and we hope to see you again soon!

10/10 - Excelente

Kevin, Tipp City

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Jesse Jones em 29 de mar. de 2024
Thank you for staying with us. We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Brian

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great place to relax
Staff was accommodating, friendly and helpful!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Jesse Jones em 29 de jan. de 2024
Thank you for staying with us! We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Kimberly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel, was perfect for our family stay.
Clean, spacious, comfortable, nice breakfast, and convenient! Definitely would stay here again if we return to go to King’s Island.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jesse Jones em 5 de dez. de 2023
Thank you for staying with us! We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Kelsie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely hotel and staff!
Clean, comfortable stay for a family trip to Kings Island’s Winterfest. The rooms were large and modern and the breakfast area was clean and well stocked. Would definitely stay here again.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jesse Jones em 5 de dez. de 2023
Thank you for staying with us. We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Tonya

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Jesse Jones em 13 de nov. de 2023
Thank you for staying with us and we hope to see you again soon!

10/10 - Excelente

Lauren

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent rooms. We arrived very late and the attendant got us checked in quickly.
Hospedou-se por 1 diária em out. de 2023
Resposta de Jesse Jones em 17 de out. de 2023
Thank you for staying with us!

10/10 - Excelente

Marchetta

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was so friendly and helpful. They were the absolute best!
Hospedou-se por 1 diária em out. de 2023
Resposta de Jesse Jones em 5 de out. de 2023
Thank you for staying with us and we hope to see you again soon!

8/10 - Boa

Miriam

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The room was of decent size and liked that it offered a full kitchen. Also like that sink is divided per wall/door from toilet and shower.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Jesse Jones em 20 de set. de 2023
Thank you for staying with us! We are thrilled that you enjoyed your stay and we hope to see you again soon!

8/10 - Boa

Xiao chun

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Jesse Jones em 12 de set. de 2023
Thank you for staying with us. We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Fatima

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed with two young kids, good place to stay for families. Breakfast options are decent. One negative was that the elevator had the smell of marijuana, housekeeping staff was helpful.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Jesse Jones em 5 de set. de 2023
Thank you for staying with us! We are they ripped that you enjoyed your stay and we hope to see you again soon!

6/10 - Ok

Patrice, Indianapolis

Pontos negativos: Limpeza e serviço e funcionários
The comforter to one of our beds was dirty so I simply called the operator to ask for another one to be brought up. She was not friendly at all and said “you’ll have to give me a minute”. She then hung up didn't ask if I needed anything else or anything. The room wasn’t terrible but I’ve stayed at better. I always check my beds and check for bed bugs or need bug evidence….I did NOT do anything but I did not like that the mattresses were not fully encased like other hotels. The box spring and under the mattress was dirty with old chips and stuff so it was gross under there but the top was clean…. Enough I guess. Lobby was clean and hotel was nice and quite and we felt safe. Good area but wasn’t super happy with the beds or the sheets. Beds were comfortable though. Btw I think the stain was likely an old one so the covers just need to be thrown out if they can’t get clean. Probably wouldn’t stay again unless in a real pinch
Hospedou-se por 2 diárias em set. de 2023
Resposta de Jesse Jones em 5 de set. de 2023
Thank you for staying with us and taking the time to share your experience. We will take your comments under consideration as we are constantly trying to improve upon the experience for all of our guests. We hope to see you again soon!

10/10 - Excelente

Tiffany

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was as nice as expected.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Jesse Jones em 28 de ago. de 2023
Thank you for staying with us. We are thrilled that you enjoyed your stay and we hope to see you again soon!

8/10 - Boa

Roger

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Needs Improvement in Some Areas
We have stayed at Homewood Suites at least 7 times over the years. Overall the service is good, but this time in our 8 day stay we received no housekeeping!!! In addition the WiFi was spotty throughout our whole stay and would drop frequently almost every day except 2. Breakfast was good, but for some reason the coffee was never very hot. Front desk was friendly as usual. We will be back in the Cincy area next year, but want stable Internet service and the room cleaned more frequently if we are to book your facility again.
Hospedou-se por 8 diárias em ago. de 2023
Resposta de Jesse Jones em 28 de ago. de 2023
Thank you for staying with us and your comments regarding your experience. We will use your feedback to further improve on the overall guest experience with us. We hope to get the chance to welcome you back again soon!

8/10 - Boa

Sandra

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice place
Night front desk young lady was great and morning front desk lady was exceptional and both so friendly and helpful room deposit was refunded immediately and room was spacious and very clean and had everything we needed. Was a bit shocked when a housekeeper walked right into our room without knocking while I was getting dressed in the morning before I’d even eaten breakfast as was not close to check out time but I let the front desk know. Pitt putt and games they have on hand was great for the kids. Beds are great. Couch and chair great too. Plenty of electric outlets and two plug in for our cell phones. Breakfast had a lot of choices but no hash browns or potatoes. ( I’m allergic to eggs) coffee was good. And they have tea options. Loved the full size refrigerator in the room. Great for gallon of milk or drinks. Location is right by a blaze pizza I highly recommend to eat at and many restaurants and only a short drive to theme park. We usually stay at drury inn a block away but we tried this and we’re only disappointed they don’t have a hot tub and the pool water is very cold but we might be staying here due to the offers of putt putt for the kids and all the games and etc they have and the friendliness and help from the staff . Beautiful room honestly and you don’t need anything ( other than a hot tub or warm pool lol) Very nice place
Hospedou-se por 1 diária em ago. de 2023
Resposta de Jesse Jones em 28 de ago. de 2023
Thank you for staying with us. We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Cierra

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Jesse Jones em 5 de ago. de 2023
Thank you for staying with us! We are thriled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Geoff

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Extremely close to attractions and restaurants and services. Breakfast ensures morning was good.
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Jesse Jones em 5 de ago. de 2023
Thank you for staying with us! We are thrilled that you enjoyed your stay and we hope to see you again soon!

8/10 - Boa

Daniel

Hospedou-se por 2 diárias em jul. de 2023
Resposta de Jesse Jones em 28 de ago. de 2023
Thank you for staying with us. We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Terry

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Kings island family trip
Everything was great. Toilet was having issues and seemed out dated. The breakfast was awsome
Hospedou-se por 1 diária em jul. de 2023
Resposta de Jesse Jones em 10 de jul. de 2023
Thank you for staying with us! We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Jeffrey

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jun. de 2023
Resposta de Jesse Jones General Manager em 1 de jul. de 2023
Thank you for staying with us! We are delighted that you enjoyed your stay and we hope to see you again soon!

8/10 - Boa

jessica

Pontos positivos: Limpeza e serviço e funcionários
Great staff.
Hospedou-se por 4 diárias em jun. de 2023
Resposta de Jesse Jones em 5 de ago. de 2023
Thank you for staying with us! We are thrilled that you enjoyed your stay and we hope to see you again soon!

8/10 - Boa

sheila m

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room was very nice and comfortable, could of had better breakfast options but overall I would stay here again
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Jesse Jones General Manager em 15 de jun. de 2023
Thank you for staying with us! We are thrilled that you enjoyed your overall stay and we hope to welcome you back soon!

10/10 - Excelente

Tara

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Area was nice and quiet. Easy access to shopping and King's Island.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Jesse Jones General Manager em 15 de jun. de 2023
Thank you for staying with us! We are thrilled that you enjoyed your stay and we hope to see you again soon!

6/10 - Ok

Doug

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was extremely noisy! Maybe we just came on a bad weekend, but there were unsuperivised children running around every part of the hotel the evening we checked in. Aside from that, th hotel was very nice, clean, and comfortable. Breakfast was great!
Hospedou-se por 1 diária em mai. de 2023
Resposta de Jesse Jones General Manager em 15 de mai. de 2023
Thank you for staying with us and your feedback! We hope to see you again son!

10/10 - Excelente

Frank

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Angela at the front desk was awesome. She really made us feel welcomed and we will definitely be returning in the future with the family.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Jesse Jones General Manager em 2 de mai. de 2023
Thank you for staying with us. We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Alison

Hospedou-se por 1 diária em abr. de 2023
Resposta de Jesse Jones General Manager em 2 de mai. de 2023
Thank you for staying with us. We are thrilled that you enjoyed your stay and we hope to see you again soon!

8/10 - Boa

CHANNARY

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em abr. de 2023
Resposta de Jesse Jones General Manager em 10 de abr. de 2023
Thank you for staying with us! We are thrilled that you enjoyed your stay and we hope to see you again soon!

8/10 - Boa

Kristen M.

Hospedou-se por 1 diária em abr. de 2023
Resposta de Jesse Jones General Manager em 2 de mai. de 2023
Thank you for staying with us. We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Shriram

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Awesome place, cleanly maintained. Very nice breakfast which was complimentary and the front office was very helpful with all our questions. Very kind!! Above all family friendly place and its proximity to all the amusement parks makes it a perfect place to stay. Keep up the great work guys!!
Hospedou-se por 1 diária em mar. de 2023
Resposta de Jesse Jones em 3 de abr. de 2023
Thank you for staying with us. We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Jocelyn

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really nice hotel. Very spacious and I love the little kitchen area. It’s very clean and quite and the staff was fanominal phenomenal!
Hospedou-se por 1 diária em mar. de 2023
Resposta de General Manager Jesse Jones em 5 de mar. de 2023
Thank you for staying with us and taking the time to share a little about your stay. We are thrilled that you enjoyed your time with us and we hope to see you again soon!

2/10 - Terrível

Craig

Pontos positivos: Comodidades
Pontos negativos: Serviço e funcionários
The air conditioner broke and the Maintence staff tried to fix it but could not. I asked them what to do since it was 82 degrees in the room and they said “open the windows”. I then went down to the front desk to see about changing rooms and they it was “sold out” for the night, but after looking online there were multiple rooms stilll available. Will never be back to this property! I get it things break, but at least try to offer a solution.
Hospedou-se por 2 diárias em fev. de 2023
Resposta de Jesse Jones General Manager em 24 de fev. de 2023
Thank you for your feedback regarding your stay. We are terribly sorry that you had a bad experience and sincerely hope that you will choose Homewood Suites again in the future.

10/10 - Excelente

Beatriz

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2023
Resposta de Jesse Jones General Manager em 10 de jan. de 2023
Thank you for staying with us! We are glad that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

robert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great rooms
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Jesse Jones General Manager em 10 de jan. de 2023
Thank you for staying with us. We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

david

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a very nice stay, the room was clean & quiet and the staff was wonderful.
Resposta de Jesse Jones General Manager em 10 de jan. de 2023
Thank you for staying with us! We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Michael

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was very happy with our stay - will definitely stay again. Breakfast was also very nice.
Resposta de Jesse Jones General Manager em 10 de jan. de 2023
Thanks for staying with us! We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Nathaniel

Hospedou-se por 1 diária em dez.. de 2022

10/10 - Excelente

Danais

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente comodidad
Muy cómodo el cuarto, era como un pequeño apartamento. La cocina tenía todos los utensilios listos para usar. El desayuno estuvo variado, aunque solo pude estar un día. Sin duda volvería a quedarme
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Jesse Jones General Manager em 1 de jan. de 2023
Thank you for staying with us. We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Anthony

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Jesse Jones General Manager em 30 de dez. de 2022
Thank you for staying with us! We are thrilled that you enjoyed your stay and we hope to see you again soon!

10/10 - Excelente

Benjamin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Jesse Jones General Manager em 23 de dez. de 2022
Thank you for staying with us! We are thrilled that you enjoyed your stay and we hope to see you again soon!

8/10 - Boa

Michael

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Mike
The rooms had caked on dust on the ceiling fan, but Angie did a great job getting me in an acceptable room & making my entire stay a pleasant one. She is really an asset to that location..
Hospedou-se por 3 diárias em nov.. de 2022
Resposta de Jesse Jones General Manager em 13 de dez. de 2022
Thank you for staying with us and your feedback regarding your stay. We will take your comments under consideration as we are always trying to elevate our guest experience. We hope to see you again soon!

10/10 - Excelente

Christy

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place gets 10 out of 10! The breakfast was super good!
Hospedou-se por 1 diária em out. de 2022

10/10 - Excelente

Sandra

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Location is in a great neighborhood. great staff.
Hospedou-se por 1 diária em set. de 2022

10/10 - Excelente

Ayako

Hospedou-se por 1 diária em set. de 2022

10/10 - Excelente

Tracy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful property. Rooms are huge!
Hospedou-se por 2 diárias em ago. de 2022
Resposta de Attina Smith-Assistant General Manager em 12 de ago. de 2022
Thank you so much for your recent stay with us and for taking a moment to fill out a survey. Receiving surveys back like yours filled with all high marks always brings a smile to the faces of our staff so I will be sure to share it with them and hang it for everyone to see. It has truly been our pleasure to serve you and hope to welcome you back the next time your travels bring you to the Mason area!

10/10 - Excelente

Charles

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent stay, hotel, breakfast and service
Hospedou-se por 1 diária em ago. de 2022
Resposta de Attina Smith-Assistant General Manager em 8 de ago. de 2022
We are glad that you enjoyed your stay while being here at the Homewood Suites Cincinnati-Mason. It is always great to hear that we were able to make a guest stay an successful one. If anytime you are in the area again, We here at Homewood Suites welcome you back anytime. Have a wonderful day!

10/10 - Excelente

Jodie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very pleased during my stay.
Hospedou-se por 1 diária em ago. de 2022
Resposta de Attina Smith-Assistant General Manager em 8 de ago. de 2022
Thank you for staying here at Homewood Suites Cincinnati-Mason. We are very pleased that your stay was an success. We wish you safe travels and welcome your return whenever you are in the area. Have a wonderful day!

10/10 - Excelente

Ramona, Lexington

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great suite for family of 5
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Attina Smith- Assistant General Manager em 3 de ago. de 2022
Thank you for the feedback regarding your recent stay at Homewood Suites by Hilton, Cincinnati-Mason. We are delighted that to see that you had an amazing stay. We appreciate your loyalty and look forward to continued trips in the future when you visit the area.

8/10 - Boa

David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice place to stay
Nice size room. We had the double queen with the full kitchen. We stayed for 4 nights so it was so nice to have a full refrigerator, microwave and coffee maker. Didn’t care for the bathroom designed with the sink separate from the shower/toilet area. Overall staff was friendly; many did not speak much English, so all requests has to be made to the front desk. Breakfast had a nice variety, but flavor was just ok; most tasted way over cooked. Food was kept well stocked. We appreciated the “quiet after 10” policy. Guests seem to be compliant. Workout center was nice; good variety and clean. Location was wonderful; very close to several attractions.
Hospedou-se por 4 diárias em jul. de 2022
Resposta de Attina Smith em 19 de jul. de 2022
Thank you so much for your kind words - we are delighted that you enjoyed your visit so much. We do try to make our guests feel at home and well taken care of, it is very rewarding to know how much our guest enjoy themselves. We hope to be able to welcome you back very soon. “We always aim to deliver a great experience.”

10/10 - Excelente

Amber

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Attina Smith em 19 de jul. de 2022
Thank you for staying with us here at Homewood Suites Mason, Ohio. We were glad to have you and look forward to having you again in the future.