Fachada

Avaliações de SAii Laguna Phuket

5 out of 5
SAii Laguna Phuket
Laguna Phuket, 323 Moo 2, Srisoonthorn Road, Choeng Thale, Phuket

Avaliações

9,2

Maravilhosa

Nota 10 - Excelente. 667 de 1002 avaliações" "
Nota 8 - Boa. 256 de 1002 avaliações" "
Nota 6 - Ok. 50 de 1002 avaliações" "
Nota 4 - Insatisfatória. 18 de 1002 avaliações" "
Nota 2 - Terrível. 11 de 1002 avaliações" "

9,2/10

Limpeza

9,4/10

Serviço e funcionários

9,0/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Viajante verificado

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfeição! Hotel resort maravilhoso. Recomendo para famílias! Adoramos tudo e pensamos em voltar um dia.
Hospedou-se por 1 diária em out. de 2019
Resposta de Leah Matters em 7 de nov. de 2019
Thank you for choosing to spend your Phuket holiday with us at Outrigger Laguna Phuket Beach Resort. It was a pleasure to welcome you to our tropical paradise. We are delighted to read that your stay exceeded your expectations. Thank you for the review and we do hope to welcome you again soon! Kindest Regards Leah Matters

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 6 diárias em abr. de 2019
Resposta de Leah Matters em 24 de abr. de 2019
Thank you for taking the time to rate your recent stay with us at Outrigger Laguna Phuket Beach Resort. We are delighted with the 5 star rating. We do hope to welcome you once again in the near future. Until then, Sawasdee and safe travels. Kindest Regards Leah Matters

8/10 - Boa

Pedro

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em dez. de 2018
Resposta de Leah Matters em 4 de jan. de 2019
Thank you Pedro for taking the time to write and provide valuable feedback via this forum regarding your recent stay with us at Outrigger Laguna Phuket Beach Resort. We, management and staff, have worked hard to develop and instill the correct culture based on our Outrigger Values within the resort. We use negative feedback as a management tool to reflect, address and remedy as part of our ongoing efforts to provide our guests distinctive service. Above all, as hosts, we strive to welcome and entertain our guests and friends with warmth and generosity. We hope to have the pleasure of welcoming you once again in the near future. Sawasdee! Kind Regards Leah Matters

10/10 - Excelente

Rui

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fantastic resort in Phuket.
We had a wonderful week in this resort. The staff is really friendly and helpful and makes the difference while you stay here. The rooms are updated, clean and very spacious. There are good options for food in 3 different locations inside the resort. There are great activities for kids, the main one being a great slide on the main swimming pool overlooking the beach and there is also a kids club with daily activities being most of them for free. Good shuttle service to nearby shops and taxis available in 5 minutes. Happy hour from 4 to 6pm is great while looking the sunset with some mojitos. Just a mention to some staff that made a difference for us was Ms. Nok (the cleaning team manager) a very sweet lady who (together with her team) was extremely nice to our kids and done a great job at leaving our room spotless and reorganised every day throughout our stay, thank you!!! A huge thank you to Karen ( waiter at Locavore) for being such a great person, very helpful and always worried if everything was ok with us and our kids, you made a big difference and an asset for Outrigger. Another big thank you goes to Mr. Ak and the barman working with him at Edgewater bar (sorry forgot his name but he knows who we are) their service was outstanding, solo friendly with us and the kids and always with a great smile, thank you guys you also made a difference but we would like to thank very member of staff in this resort, they were outstanding!!! Highly recommended... 😊
Hospedou-se por 7 diárias em jul. de 2018
Resposta de Leah Matters em 31 de jul. de 2018
Rui, thank you kindly for your time in writing and sharing your amazing feedback with all travellers via this forum. It was a pleasure to host you for a week in our tropical destination. Thank you for highlighting our hosts and in particular, Khun Nok our Executive Housekeeper, Karen our Guest Experiences Manager, Khun Ak and the Edgewater Bar team who provide genuine and friendly Outrigger hospitality with a smile. I am very proud and honoured to work with an amazing group of people who provide wonderful memories for our guests. Thank you for the recommendation and we look forward to welcoming you again in the very near future. Sawasdee. Kind Regards Leah Matters

6/10 - Ok

SAVIO LUCIO MATOS

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Precisa melhorar o serviço.
O resort é bom mas precisa melhorar muitos quesitos. Muito cheio o café da manhã o que ocasiona demora para levar o café na mesa (sim o café não fica no buffet, tem que esperar a pessoa levar na mesa). Quarto confortável mas o ar no último dia ficou pingando água. Comida razoável. Não voltaria ao resort novamente.
Hospedou-se por 3 diárias em jan. de 2018
Resposta de Leah Matters em 25 de jan. de 2018
Thank you for taking the time to write and provide valuable feedback regarding your recent stay. We use constructive feedback as a way to develop and enhance our guest experience. We hope to welcome you again in the near future. Kind Regards Leah Matters

10/10 - Excelente

MARGARETH

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
foi incrível. A melhor ferias da minha vida
Hospedou-se por 9 diárias em nov.. de 2017
Resposta de Leah Matters em 21 de nov. de 2017
Thank you Margareth for taking the time to review our resort and your recent stay experience. We are delighted with the five star review and hope to welcome you once again to Outrigger Laguna Phuket Beach Resort. Kind Regards Leah Matters

10/10 - Excelente

Eileen

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
SAii Laguna is a wonderful spot to stay in phuket. It has direct beach access, a nice pool, and great dining options.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Irina em 25 de abr. de 2024
Dear Eileen, happy guests make us happy, so this is fantastic to read. We are so glad that you had a great stay with us at SAii Laguna Phuket. Thank you for highlighting the resort facilities, the quality of the food and the beachfront location.The team and I look forward to welcome you back to SAii Laguna Phuket in the future.SAii for Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

David, Wirral

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Irina em 14 de abr. de 2024
Dear David, thank you for choosing SAii Laguna Phuket. We are grateful for your 5-star review. Thanks for sharing your rating here on this forum.We hope to have the pleasure to welcome you again soon to our piece of paradise.SAii for Now,Irina LadnyukGuest Experience Manager

8/10 - Boa

NORITERU

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Irina em 7 de abr. de 2024
Dear Noriteru, thank you very much for sharing your high rating with us and with other travelers.The entire team and I look forward to welcoming you back to SAii Laguna Phuket in the near future.SAii For Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

EMI

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Irina em 17 de abr. de 2024
Dear Emi, seeing that you had a 5-Star experience is the best thing we could hope for. Thank you for taking a moment to rate SAii Laguna Phuket. We look forward to having you as our guest again in the nearest future.SAii For Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

Leslie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely resort. Quiet and peaceful.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Irina em 24 de mar. de 2024
Dear Leslie, thank you very much for staying with us and for leaving us this positive review. We really appreciate the nice comments about our resort and we truly hope to welcoming you again in the near future.SAii For Now,Irina LadnyukGuest Experience Manager

4/10 - Insatisfatória

Theresa

Hospedou-se por 7 diárias em mar. de 2024
Resposta de Irina em 18 de mar. de 2024
Dear Theresa, a "2 out of 5" review is certainly not taken lightly and when time permits I would welcome you to provide feedback directly to me to provide details as to why our resort did not meet your expectations. SAii for Now,Irina LadnyukGuest Experience Managergem.laguna@saiiresorts.com

10/10 - Excelente

Igor

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 9 diárias em fev. de 2024
Resposta de Irina em 27 de fev. de 2024
Dear Igor, seeing that you had a 5-Star experience is the best thing we could hope for. Thank you for taking a moment to rate SAii Laguna Phuket. We look forward to having you as our guest again in the nearest future.SAii For Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

Markus

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Einfach alles hervorragend. Der Service ist sehr sehr gut und gleichzeitig unaufdringlich. Das Frühstück umfangreich und perfekt. Das Hotel ist in die Jahre gekommen aber sehr gepflegt. Alles befindet sich auf sehr hohem Niveau. Die Hotelgäste verhalten sich entsprechend diesem hohen Standard. Fazit: Traumurlaub
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Irina em 21 de fev. de 2024
Dear Markus, it is a real pleasure to hear that you enjoyed your experience at our resort. Thank you for your very kind words about the breakfast buffet and service that you received from our SAiiLanders.We thank you for choosing to spend your vacation with us at SAii Laguna Phuket and do hope we will have the opportunity of welcome you back in the future.SAii For Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

Shinji, Minatoku

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Irina em 14 de fev. de 2024
Dear Shinji, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We do sincerely appreciate it. We are delighted to read that your stay was worthy of five stars. We hope to welcome you again soon to our beautiful beachfront paradise.SAii for Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

Manuel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Irina em 31 de jan. de 2024
Dear Manuel, We are very grateful for your "10 out of 10". Thanks for sharing your rating here on this forum.We hope to have the pleasure to welcome you again to our piece of paradise.SAii for Now,Irina LadnyukGuest Experience Manager

8/10 - Boa

David

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Irina em 21 de mar. de 2024
Dear David, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

10/10 - Excelente

Cheryl

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Irina em 21 de mar. de 2024
Dear Cheryl, we are so grateful for your "5 out of 5". The entire team and I look forward to welcoming you back to SAii Laguna Phuket in the near future.SAii For Now,Irina LadnyukGuest Experience Manager

8/10 - Boa

Yoshiyuki

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Not so new, but location is good.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Irina em 21 de jan. de 2024
Dear Yoshiyuki, thank you very much for your kind review. We are delighted to inform you that our hotel has recently undergone extensive renovation of all rooms in Lagoon wing to provide a fresh and modern experience for all of our guests. And this year we are planning to renovate all rooms in the Beach Wing.Thank you for choosing to stay with us and we hope to have a pleasure to welcome you back to our beachfront paradise in the near future. SAii For Now, Irina LadnyukGuest Experience Manager

8/10 - Boa

YEONGCHEOL

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Irina em 16 de jan. de 2024
Dear Yeongcheol, thanks for sharing your high rating here on this forum.We hope to have the pleasure to welcome you again soon to our piece of paradise.SAii for Now,Irina LadnyukGuest Experience Manager

6/10 - Ok

ANTOINE A Abi

Pontos positivos: Conforto do quarto
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Irina em 14 de jan. de 2024
Dear Antoine, many thanks for choosing to stay with us at SAii Laguna Phuket. We greatly appreciate your rating and hope to welcome you again in the future.SAii for Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

Rui

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
とても静かでのんびりホテルステイするにはいいところ。スタッフの方も感じ良く、部屋も清潔で、レストランでの食事もおいしかった。だけどパトン地区から離れており、私達は毎日タクシーでパトン方面へ出かけたので交通費はそれなりにかかった。ホテルから歩いて近くのレストランへ、という感じではないのであくまでもホテルステイを楽しむ人向けかなという感じ。
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Irina em 14 de jan. de 2024
Dear Rui, thank you for your time in writing and providing valuable feedback regarding your recent stay with us in our piece of paradise. We are delighted to read that you enjoyed your stay and would like to thank you for recognising our SAiiLanders who provide genuine and friendly service. Thank you again for your kind comments and we look forward to welcome you back to our beautiful destination here in Phuket.SAii for Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

HIROMI

Hospedou-se por 6 diárias em jan. de 2024
Resposta de Irina em 28 de jan. de 2024
Dear Hiromi, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

6/10 - Ok

Atsuyuki

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Irina em 14 de jan. de 2024
Dear Atsuyuki, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We do sincerely appreciate it. Hope to welcome you again.SAii for Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

LAURA

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our 3rd stay at Laguna did not disappoint. The club facilities were excellent
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Irina em 29 de dez. de 2023
Dear Laura, many thanks for choosing to return to our resort for a third time. I was delighted to read that you had an enjoyable stay and would like to thank you for highlighting the resort facilities including the benefits and service you received as part of our club room package.I do hope we will have the pleasure of welcoming you back to our resort again in the future.SAii for Now, Irina Ladnyuk Guest Experience Manager

8/10 - Boa

Douglas

Hospedou-se por 6 diárias em dez. de 2023
Resposta de Irina em 26 de dez. de 2023
Dear Douglas, all of us truly appreciate your high rating. Thank you for taking a moment to rate SAii Laguna Phuket.The team and I look forward to welcoming you back to our beautiful resort in the near future.SAii For Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Irina em 17 de dez. de 2023
Dear David, thank you very much for the highest rating, but mostly for visiting us despite so many options in Phuket.We hope to have the pleasure in welcoming you once again when you are next travelling to Phuket. SAii for Now,Irina LadnyukGuest Experience Manager

8/10 - Boa

Gesa Kristina

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Ein etwas in die Jahre gekommenes Hotel (hier und da könnte man mal ein paar Reparaturen in den Zimmern und im ganzen Areal vornehmen) mit direktem Zugang zum Strand - definitives Plus. Das Frühstück ist wirklich exzellent und das Angebot in der Poolbar ist auch wirklich gut. Wir haben selten so freundliche und hilfsbereite Mitarbeiter in allen Bereichen getroffen. Dies ist definitiv hervorzuheben. Die Umgebung bezüglich Shopping etc. ist ein bisschen dürftig, aber in Ordnung. Alles weitere muss per Taxi, Tuktuk etc erreicht werden., Leider ist das Hotel überfüllt mit Russen, die wirklich laut und teilweise rücksichtslos agiert haben. Dessen sollte man sich bewusst sein, wenn man das Hotel bucht.
Hospedou-se por 8 diárias em dez. de 2023
Resposta de Irina em 17 de dez. de 2023
Dear Gesa Kristina, thank you very much for choosing to stay with us at SAii Laguna Phuket and for taking the time to provide your positive review. We are happy to share that our rooms and suites in the Lagoon wing have been fully renovated and next year we are planning to renovate all room in Beach wing. Thank you also for you kind comments about our SAiiSational breakfast buffet, beachfront location and friendly service. Thank you one more time for your kind feedback and we do hope we will have the opportunity to welcome you back to our tropical paradise in the future.SAii for Now, Irina Ladnyuk Guest Experience Manager

6/10 - Ok

Dany, Singapore

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Irina em 11 de dez. de 2023
Dear Dany, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We do sincerely appreciate it. SAii for Now,Irina LadnyukGuest Experience Manager

6/10 - Ok

JIN HEE

Viagem com a família
Pontos positivos: Limpeza
사이라구나 아이들과 함께 하기 좋아요 워터슬라이드도 재밌고 바로 앞에는 비치라 산책하기에도 좋고 물놀이 하기도 좋아요 클럽 라운지도 이용해서 간식대용으로 잘 먹었습니다 다만 일박에 너무 비싸서 문제 룸에 가운도 없더라구요 체중계도 없고 무슨 이게 5성급인지 좀 실망이었어요
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Irina em 5 de dez. de 2023
Dear Jin Hee, thank you very much for choosing SAii Laguna Phuket and for taking the time to share your feedback. I was delighted to read that your kids had fun in the pool and on our water slide and would also like to thank you for highlighting the club experience. We do hope we will have the pleasure of welcoming you back to or resort in the future.SAii for Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

Junyoung

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Irina em 6 de dez. de 2023
Dear Junyoung, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

10/10 - Excelente

rebecca

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Irina em 11 de dez. de 2023
Dear Rebecca, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Irina em 19 de nov. de 2023
Dear Robert, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for Now, Irina LadnyukGuest Experience Manager

8/10 - Boa

HAYAN

Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Irina em 10 de dez. de 2023
Dear Hayan, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for Now, Irina LadnyukGuest Experience Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pool and beach are great! Water slide is an extra bonus
Hospedou-se por 1 diária em nov. de 2023
Resposta de Miki Shashan Zhang em 17 de nov. de 2023
Dear Mr. Shawn,Thank you for sharing your experience at SAii Laguna Phuket. It is always a pleasure to read such kind words. We love to know that you enjoyed our swimming pool, water slide and the beach, and look forward to see you again soon.SAii for Now,Miki Shashan ZhangGuests Experience Manager

10/10 - Excelente

Xinzhi

Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Irina em 8 de nov. de 2023
Dear Xinzhi, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

10/10 - Excelente

Stuart

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fantastic Resort, definitely will be coming back.
Hospedou-se por 6 diárias em out. de 2023
Resposta de Irina em 5 de nov. de 2023
Dear Stuart, thank you for choosing SAii Laguna Phuket and thank you one more time for the amazing feedback. We were delighted to read that you had a great stay and enjoyed the ambiance of the resort. It was great to read also that you would definitely return to stay with us again, and we look forward to welcoming you back when you do.SAii for Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

HyoJoong

Hospedou-se por 3 diárias em out. de 2023
Resposta de Irina em 5 de nov. de 2023
Dear HyoJoong, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We do sincerely appreciate it. We are delighted to see that your stay was worth 10 out of 10. We hope to welcome you again soon to our beautiful beachfront paradise.SAii for Now,Irina LadnyukGuest Experience Manager

8/10 - Boa

Ramon

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
I have previously stayed here 4 years ago. Apart from the name it hasn’t changed at all. The property is looking and feeling very old and I hear it will soon be refurbished. It really needs it! The resort is very busy and with that comes noise (guests returning to rooms very late at night, talking loudly, doors banging loudly. Staff were excellent, especially Khun Rum who helped us check in and book transport.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Irina em 30 de out. de 2023
Dear Ramon, thank you for your return, this itself is the most rewarding compliment we can ever receive. We are delighted to read that our team members, especially Khun Rum, were attentive, helpful, pleasant and earnest in delivering and ensuring your needs were met. Your feedback regarding the condition of our resort is sincerely appreciated. We are happy to share that the hotel is undergoing renovation of rooms and suites in the Lagoon wing with infrastructure changes to match a modern look and feel and next year we are planning to renovate all room in Beach wing.Thank you very much for our kind feedback and we do hope we will have the opportunity to welcome you back to our resort in the future.SAii for Now, Irina Ladnyuk Guest Experience Manager

10/10 - Excelente

SIHYOUNG

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Irina em 22 de out. de 2023
Dear Sihyoung, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We are delighted to see that your stay was worth 10 out of 10. We hope to welcome you again soon to our beautiful beachfront paradise.SAii for Now,Irina LadnyukGuest Experience Manager

4/10 - Insatisfatória

Myungki

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Too many mosquitos in the room. After checking-in at late night, we killed 15 mosquitos in our room. And bacon served in breakfast is too rough, so even not bitable. Otherwise, very environment friendly conditions and several local restaurants accessible through the Bangtao beach is totally admirable.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Irina em 18 de out. de 2023
Dear Myungki, we are very sorry that you were disturbed by the mosquitoes and saddened to read that this left such a negative overall experience. We do work very hard to keep the mosquito issue under control here at the resort but unfortunately, given our natural setting with tropical landscaping, are unable to eliminate entirely. Please accept our heartfelt apologies for the inconvenience and disappointment you experienced. I have passed your feedback regarding the bacon to our food and beverage team who will certainly take it on board. On a positive note, we very much appreciate the kind comments that you made about our convenient location with many restaurant options at our doorsteps.Thank you very much for sharing your feedback and we do hope we will have the pleasure of welcoming you back to or resort in the future.SAii for Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

TATSUO

Hospedou-se por 2 diárias em out. de 2023
Resposta de Miki Shashan Zhang em 17 de out. de 2023
Dear Tatsuo san,Thank you very much for choosing to stay at SAii Laguna Phuket. It is delightful to see the 10 out of 10 score, which shows that you have a pleasant holiday at our resort. We are happy to know that all the aspects of your stay hit the mark and take pride in offering you the memorable experience. Once again, thank you, we hope to see you again very soon.SAii for Now,Miki Shashan ZhangGuests Experience Manager

10/10 - Excelente

PON

Hospedou-se por 1 diária em out. de 2023
Resposta de Irina em 30 de out. de 2023
Dear Pon, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We do sincerely appreciate it. We hope to welcome you again soon to our beautiful beachfront paradise.SAii for Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

Rebecca

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful and the staff is lovely. Great location
Hospedou-se por 3 diárias em out. de 2023
Resposta de Irina em 10 de out. de 2023
Dear Rebecca, thank you very much for choosing to spend your vacation with us at SAii Laguna Phuket and for taking the time to share your feedback. It is wonderful to learn that overall you had a nice stay at the resort and enjoyed the great location we are in. Thank you also for mentioning the service that you received during your stay.We hope we will have the pleasure of welcoming you back to our tropical paradise in the future. SAii for Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

XU

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice resort that suits both family trips and getaway time with friends
Resposta de Irina em 8 de out. de 2023
Dear Menghan, many thanks for choosing to spend your vacation with us at SAii Laguna Phuket. We were delighted to read that you had an enjoyable stay and would like to thank you for sharing your positive feedback about our resort. We hope we will have the opportunity to welcome you back to our beachfront paradise in the future.SAii for Now, Irina Ladnyuk Guest Experience Manager

10/10 - Excelente

Philippe

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place. Will be back!
Hospedou-se por 2 diárias em out. de 2023
Resposta de Irina em 8 de out. de 2023
Dear Phillippe, thank you for choosing SAii Laguna Phuket and thank you one more time for the amazing feedback. We were delighted to read that you had a great stay and would return to stay with us again, and we look forward to welcoming you back when you do.SAii for Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

Naomi

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
5年ぶりに利用しました。午前中に着きましたが部屋の用意ができていたので待たずに部屋に案内してもらえてフライトの疲れもとれました。都会の忙しさを忘れて自然の中でリラックスするにはピッタリの施設です。1週間宿泊しましたがとても快適にすごせました。朝食もおいしく毎日利用しても飽きませんでした。スタッフの人はとても親切ですよ。
Hospedou-se por 6 diárias em set. de 2023
Resposta de Irina em 1 de out. de 2023
Dear Naomi, thank you very much for choosing to return to our resort for a second time. We are absolutely delighted to read that you were able to fully relax and enjoy all aspects of our resort.Thank you for your kind comments and we look forward to welcome you back to our beautiful destination here in Phuket.SAii for Now,Irina LadnyukGuest Experience Manager

8/10 - Boa

Ka Man

Hospedou-se por 2 diárias em set. de 2023
Resposta de Irina em 28 de set. de 2023
Thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We hope to have the pleasure in welcoming you once again when you are next travelling to Phuket. SAii for Now,Irina LadnyukGuest Experience Manager

10/10 - Excelente

Hidetoshi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2023
Resposta de Irina em 28 de set. de 2023
Dear Hidetoshi, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

8/10 - Boa

Jinjoo

Hospedou-se por 1 diária em set. de 2023
Resposta de Irina em 25 de set. de 2023
Dear Jinjoo, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager