Fachada

Avaliações de Angsana Laguna Phuket

5 out of 5
Angsana Laguna Phuket
10 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket

Avaliações

8,8

Excelente

Nota 10 - Excelente. 374 de 720 avaliações" "
Nota 8 - Boa. 246 de 720 avaliações" "
Nota 6 - Ok. 63 de 720 avaliações" "
Nota 4 - Insatisfatória. 26 de 720 avaliações" "
Nota 2 - Terrível. 11 de 720 avaliações" "

9,0/10

Limpeza

8,8/10

Serviço e funcionários

8,8/10

Comodidades

8,6/10

Condições e instalações da propriedade

9,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Óptima localização. Excelente resort
Óptimo quarto, muito espaçoso. Asseio e limpeza diária excelente. Praia fantástica e longe do reboliço de Patong e Kata Beach. Áreas envolventes espectaculares (a Laguna). Numa palavra excelente estadia.

10/10 - Excelente

Paula

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Best hotel in the area, had such a relaxing time with all the gardens and quiet areas around the property. Beautiful pools and right in front of the ocean.
Hospedou-se por 6 diárias em set. de 2023
Resposta de Kanittha em 29 de out. de 2023
Dear Paula,Thank you for taking the time to post your inspiring review and for your recent visit at Angsana Laguna Phuket. Our team is very pleased to lean that you were impressed with our resort, location, and swimming pool. Your kind comments are highly appreciated and have been shared with our team members.We look forward to welcoming you to our “Island within an sland” resort in the not too distant future.Sincerely yours,Kanittha DetmakHotel Manager

10/10 - Excelente

Rodrick

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Really pleasant place to be with your love ones. I will definitely go back again
Hospedou-se por 1 diária em out. de 2023
Resposta de Kanittha em 11 de out. de 2023
Dear Rodrick,Myself and the team of Angsana Laguna Phuket have been delighted to read of your super-positive comments and 5-star rating of our resort and services.We appreciate such fine comments and are so happy to learn of your most enjoyable stay with us.We do hope that you will have the opportunity to return to Angsana Laguna Phuket very soon .Sincerely yours,Kanittha DetmakHotel Manager8

10/10 - Excelente

Shohei

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
素敵なホテルでしたが、レストランが割高。周辺にお店はないので、毎回タクシーで移動てのも少し面倒でした。 ボートアベニューまでシャトルバスが無料であれば、ぜひまたリピートしたいです!
Hospedou-se por 4 diárias em jul. de 2023

6/10 - Ok

Hamad, dammam

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
There were many repairs in the hotel and maintenance work, and there was a difficulty in reaching the room
Hospedou-se por 5 diárias em jul. de 2023
Resposta de Kanittha em 10 de jul. de 2023
Dear Hamad,We appreciate you taking your time to post your comments regarding your stay at Angsana Laguna Phuket. We are well noted on your feedback regarding the maintenance works, and apologize for any inconvenience caused.Thank you again for sharing your thoughts with us. We value your patronage and look forward to welcoming you back to Angsana Laguna should your explorations bring you back to Phuket in the future.Sincerely yours,Kanittha DetmakHotel Manager

10/10 - Excelente

SHUNTARO

Hospedou-se por 1 diária em jun. de 2023
Resposta de Kanittha em 10 de jul. de 2023
Dear SHUNTARO,Thank you for your review and for staying at Angsana Laguna Phuket. We do look forward to welcoming you back as soon at the opportunity may arise.Sincerely yours,Kanittha DetmakHotel Manager

4/10 - Insatisfatória

Thanh, Sacramento

Pontos negativos: Limpeza
Hospedou-se por 2 diárias em mai. de 2023

10/10 - Excelente

Ben

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was excellent.
Resposta de Kanittha em 13 de dez. de 2022
Dear Ben,Thank you so much for this 5-star response in appreciation of the excellent service provided to you from the team at Angsana Laguna Phuket.We are always excited to read of the complete satisfaction enjoyed by our customers. Feedback such as this encourages us to continue our focus on excellence. We look forward to welcoming you back to Angsana Laguna Phuket in the near future for another enjoyable vacation.Sincerely yours,Kanittha DetmakHotel Manager

10/10 - Excelente

Brian

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Excellent Resort
Resposta de Kanittha em 9 de dez. de 2022
Dear Brian,Thank you for taking time to share us your experience at Angsana Laguna Phuket. Your review is truly encouraging and supports our aim to deliver exceptional service and create lasting and treasured memories for all guests.We do hope that you will have an opportunity to visit us again, and we look forward to the pleasure of welcoming you back to Phuket.Sincerely yours,Kanittha DetmakHotel Manager

10/10 - Excelente

Larry, Eagan

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful resort! relaxing beach areas. The Thai people never disappoint. Always smiling, soft spoken, willingness to provide excellent customer service is unmatched in the hospitality industry. Since im being honest here. I should mention that the resort is showing some signs of aging. Upside is, i did see renovation signs as well. So obviously they are addressing the problems. Last thing to mention, they have a small gaming area that needs to be upgraded. Hopefully that will be addressed as well. My wife and i will be back. Can't wait
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Kanittha em 6 de dez. de 2022
Dear Larry,Many thanks for choosing Angsana Laguna Phuket as your travel destination and for taking time to share your experience. Your kind words will certainly be shared with our team.We acknowledge your constructive feedback regarding the gaming area. This will be reviewed in our Product Development Meeting.Thank you again for your your recent visit. We do look forward to welcoming you back as soon at the opportunity may arise.Sincerely yours,Kanittha DetmakHotel Manager

10/10 - Excelente

Michael

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2022

10/10 - Excelente

Arhan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Exceptional service, spacious rooms and the staff are incredibly friendly. The hotel is in an area of supreme natural beauty, our room overlooked the lagoon (where there was plenty of fun activities - kayaking, paddle boarding etc.) and mountains behind it, we were also only a 5 min walk from a private beach. Absolutely sensational value for money, would recommend to all.
Hospedou-se por 6 diárias em out. de 2022
Resposta de Kanittha em 27 de out. de 2022
Dear Arhan,Myself and the team of Angsana Laguna Phuket have been delighted to read of your positive comments and 5-star rating of our resort and services. Feedback such as this is shared with all of our associates and motivates us to continue our service focus for all of our future guests too.We look forward to welcoming you back to our enchanting resort in the not too distant future.Sincerely yours,Kanittha DetmakHotel Manager

10/10 - Excelente

Melanie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em set. de 2022

10/10 - Excelente

Yoshinori

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 5 diárias em ago. de 2022
Resposta de Michal Zitek em 23 de ago. de 2022
Thank you very much for your excellent rating for us.

10/10 - Excelente

Oren

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Отличный отель для отдыха с детьми. Чистота на территории и в номерах, номера большие со всем необходимым для комфортного отдыха, завтраки очень разнообразны и вкусные. Обязательно вернёмся в следующий раз.
Hospedou-se por 4 diárias em jul. de 2022
Resposta de Michal Zitek em 9 de ago. de 2022
Dear Oren, Thank you for taking time to share your feedback about Angsana Laguna Phuket. It is fantastic to hear that you were particularly impressed with our resort, room, and breakfast. Your comments are always most appreciated helpful for us in maintaining a high level of service to our guests. We look forward to welcoming you back again in the future. Sincerely,

8/10 - Boa

catherine

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Vast hotel but well maintained . The staff was amazing and very helpful. The location is good . The beach was very dirty full of plastics( certainly because the monsoon but nobody seems to care) . Breakfast was fine ( very good coffee) . We had a huge room . Air cond was too cold .we regretted not to have a fan . We had a very good dinner at the Thai restaurant . We recommend this hotel for families or group of friends.
Hospedou-se por 3 diárias em mai. de 2022
Resposta de Michal Zitek em 13 de jun. de 2022
Dear catherine, We greatly appreciate the time you have taken to post your comments regarding your recent stay at Angsana Laguna Phuket. We are all truly delighted to learn that you had an enjoyable experience. We do hope that you will have an opportunity to visit us again, and we look forward to the pleasure of welcoming you back to Phuket. Kind regards, Michal Zitek Senior Area General Manageer

10/10 - Excelente

Diana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A remarkable stay and great escape.
A highly sanitized resort. Remarkable staff who do or offer a profound number of things to assist or make your stay easier or more enjoyable. This was my 7th stay at Angsana Laguna. I first stayed there when it was owned by Sheraton. This time I was invited to two private cocktail parties. Close family (a group of 5 also stayed in a 3 storey island duplex. I used the Angsana Spa once and Banyan Tree Spa twice for extended periods as I usually do with remarkable expertise from the highly trained girls who do the massage. Profound thanks to Ariel Campos, acting manager of BTMA at Banyan Tree resort and his son, John Riel Campos, a recent, impressive and progressive hospitality intern at Angsana who facilitated my obtaining a charger for my Apple Mac Air which I had inadvertently left in Sydney, Australia. I needed it to support my work as a teacher in Australia and Ariel Campos drove me to Central to obtain another one at one of the IT shops. His sincere support was greatly appreciated. I would also go to the bar lounge area at Banyan Tree most afternoons and for dinner at Saffron and greatly appreciated the ambience of that part of the Banyan Tree resort with beautiful live jazz from Donna Campos and her colleagues. Profound thanks to all the Angsana staff and Banyan Tree staff with whom I came into contact and who extended support. Eternally grateful. 🙏 They are all to be commended. Diana Fraser
Hospedou-se por 9 diárias em abr. de 2022
Resposta de Michal Zitek em 11 de mai. de 2022
Dear Diana, We have been delighted to read of your super-positive comments and 5-star rating of our resort and services. We appreciate such fine comments and are so happy to learn of your most enjoyable stay with us. We do hope that you will have the opportunity to return to Angsana Laguna Phuket very soon. Best Regards,

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em nov.. de 2021
Resposta de Michal Zitek em 30 de nov. de 2021
Thank you for your feedback.

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2021

10/10 - Excelente

Thitaree

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em abr. de 2021

6/10 - Ok

Viajante verificado

Hospedou-se por 5 diárias em abr. de 2021

10/10 - Excelente

Roger, South Yorkshire UK

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The location of the Angsana is excellent within the Laguna complex. The 2 bedroom villa we were allocated was most welcome. For the 4 of us to be accommodated together was a great asset while coronavirus virus lock down in place. Our outside journeys were somewhat restricted for the last 4 days so the lounge was very useful. We were upgraded to the villa due to it being our third stay. The staff throughout were exceptional once again. Thety provided fantastic service during these abnormal times. We all wish them well throughout this terrible fast spreading virus.
Hospedou-se por 14 diárias em mar. de 2020
Resposta de Michal em 10 de abr. de 2020
Dear Roger, Warmest greetings from Phuket! The entire team of Angsana Laguna Phuket is delighted to review your positive feedback following your recent visit. It was rewarding to hear that your stay exceeded your expectations and you found our location to be excellent. It was also nice to hear your comments on our two bedroom villa and the exceptional service you received from our staff. We take great pride in knowing we are doing it right to support our aim to create lasting memories for our guests. Thank you again for your trust and loyalty in Angsana properties. We do look forward to welcoming you back as soon at the opportunity may arise. Best wishes from all of us here in Phuket, Michal Zitek Area General Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2020
Resposta de Michal Zitek em 29 de mar. de 2020
Dear Anonymous , Sunny greetings from Phuket! We greatly appreciate the time you have taken to post your comments regarding your recent stay at Angsana Laguna Phuket. We are all truly delighted to learn that you had an enjoyable experience. We do hope that you will have an opportunity to visit us again, and we look forward to the pleasure of welcoming you back to Phuket. Kind regards, Michal Zitek Area General Manageer

10/10 - Excelente

Tom

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Strandurlaub
Sehr schöne Anlage Lofthäuser an der Lagune mit schöner Aussicht Gute Erreichbarkeit der anderen Hotels mit Shuttleboot
Hospedou-se por 7 diárias em mar. de 2020
Resposta de Guest Relations Supervisor. em 18 de mar. de 2020
Thank you for your review! Hope you liked the hotel facilities. It's a pleasure for us to know that you enjoyed your holiday, and we will be glad to see you again!

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em mar. de 2020
Resposta de Guest Relations Supervisor em 15 de mar. de 2020
Thank you for your feedback. We appreciate it!

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 14 diárias em fev. de 2020
Resposta de Guest Relations Supervisor em 8 de mar. de 2020
Thanks for your feedback.

2/10 - Terrível

Viajante verificado

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is not a 5 star hotel. It is in desperate need of refurbishment, the service is awful, it is ridiculously overpriced for the quality of everything. It feels like a glorified travelodge. It was so dirty we had to move to 5 different rooms before we could find one we felt comfortable enough to sleep in for a night. We checked out 4 days early as we couldn't bear to stay any longer. Worst hotel i've ever been to and completely misleading from the photos.
Hospedou-se por 6 diárias em fev. de 2020
Resposta de Guest Relations Supervisor em 6 de mar. de 2020
Thank you very much for your review. We value your opinion, and appreciate all kind of feedback. That will help us to recognize all concerns, and improve our property and service in the areas, where it is really necessary. Again, thanks for your time and understanding!

10/10 - Excelente

Joon Young

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
시설이 약간 노후하긴 했으나 서비스는 무척 좋았습니다. 그런데 룸서비스로 주문한 음식들은 타 호텔 대비 퀄리티가 조금 떨어진다고 느껴졌습니다.
Hospedou-se por 4 diárias em fev. de 2020
Resposta de Michal em 4 de mar. de 2020
Dear Joon Young, 최근에 머무신 것에 대한 피드백 감사합니다. 지내시는 동안 기대에 미치지 못한 경험을 하신 점 유감스럽게 생각하며 불편함을 겪으신 점 죄송합니다. 당신의 소중한 의견은 저희 호텔에 빠른 성장과 더 나은 서비스를 준비할 수 있는 중요한 원동력 입니다. 당신의 여행이 푸켓으로 발걸음을 옮기신다면 다시 한번 따뜻한 태국의 미소와 함께 환대할 수 있기를 바랍니다. Kind regards, Michal Zitek Area General Manager

8/10 - Boa

Ann, 臺灣

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
渡假村裡有自己的湖泊真的很棒,可以免費遊湖以及玩水上活動(獨木舟、SUP、帆船),還有超長的泳池,泳池活動也很有趣,水上溜滑梯、踩板道、水上排球、水上足球,都很有趣!設施很齊全:)。可以直接通往沙灘也超棒的,還有數量充足的躺椅,很舒適。甚至有免費接駁公車,可以到附近的市集逛逛,非常方便。
Hospedou-se por 2 diárias em fev. de 2020
Resposta de Guest Relations Supervisor em 6 de mar. de 2020
Thank you for your feedback. We appreciate your time taken to share your impression about vacation. Thanks for choosing "Angsana Laguna" for your holiday. We will be happy to see you agin.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a beautiful resort and is great for families. Wonderful pools, good food, comfortable rooms.
Hospedou-se por 7 diárias em fev. de 2020
Resposta de Guest Relations Supervisor. em 23 de fev. de 2020
Thank you very much for this kind of review. It's always good to receive such a feedback from our guests. We are doing our best to provide a good quality product and service for our guests. Will be happy to greet you in our hotel again.

6/10 - Ok

よし, 相模原

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
連泊時、バスローブが足りない。TVのリモコンがスイッチとボリューム以外効かない。修理をお願いしたが、直っていない。
Hospedou-se por 3 diárias em fev. de 2020
Resposta de Guest Relations Supervisor. em 22 de fev. de 2020
Thank you for your review. We will make a note regarding this. Your feedback is very important for us, as it helps to make our facilities and our service better. We are sure that these small issues will not bother you, when you come next time to Angsana Laguna. Thank you for your feedback again.

10/10 - Excelente

Tian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lugnt och fint
Allt är bra! Kanske lite långt från stranden.
Hospedou-se por 4 diárias em dez. de 2019
Resposta de Michal em 3 de fev. de 2020
Dear Tian, Sawasdee krab from Phuket! I would like to extend our thanks for sharing your feedback regarding you recent visit at Angsana Laguna Phuket. We hope we will have a pleasure of seeing you again in the near future. Kind regards, Michal Zitek Area General Manager

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2020
Resposta de Michal em 31 de jan. de 2020
Dear Anonymous, Thank you very much for taking the time to post your recent experience from your stay at Angsana Laguna Phuket. Your comments are always most appreciated helpful for us in maintaining a high level of service to our guests. We look forward to welcoming you back to our enchanting resort in the not too distant future. Kind regards, Michal Zitek Area General Manager

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2020
Resposta de Michal em 31 de jan. de 2020
Dear Anonymous, Thank you for taking the time to post your review and for your recent visit at Angsana Laguna Phuket. We do look forward to have the pleasure of welcoming you back. Kind regards, Michal Zitek Area General Manager

6/10 - Ok

Viajante verificado

Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
主人と2人で泊まりました。ホテル自体は、家族連れやカップルが長期滞在して、のんびりするには、いいと思います。 ただ、バスタブに中々、湯が溜まらなかった。湯量が少ないのかと、夕食時中、3時間くらい入れ続けてやっと入れるくらいになった。2日目によく見ると、バスタブの栓が微妙にあまく、少しずつ抜けているようでした。あと、1日の宿泊予定だったので、拙い英語でホテルに伝えるのも面倒だし、そのままにして入りました。 もっと、英語が話せたらホテル内のイベント等にも参加出来て、楽しく過ごせたかと思います。
Hospedou-se por 3 diárias em jan. de 2020
Resposta de Michal em 31 de jan. de 2020
Dear Anonymous, Warm greetings from Phuket. Thank you for taking time to share with us your experience at Angsana Laguna Phuket. I am sorry to learn of the hot water problem you experienced. I have passed this onto our Engineering team for their immediate review and further action. I do apologies for any inconvenience caused. Once again, thank you for bringing this issues to our attention so that we are able to measure the successes and opportunities for improvement. We do hope that we have the opportunity to welcome you back in the future. With best regards, Michal Zitek Area General Manager

6/10 - Ok

Viajante verificado

Viagem com família e crianças pequenas
Pontos positivos: Condições e instalações da propriedade
●悪い点 たまたまだろうが、チェックインして部屋まで案内してくれたスタッフはろくにホテルや部屋の説明をしてくれなかった。コンビニの場所もきいたのに、ホテルの外にある!としか説明がなく、実際はシャトルバスが出ていてコンビニに行けた。そのほか、後で色々確認しないといけないことが多く、そのスタッフの対応にガッカリした。 朝ごはん会場が凄く寒い。また、メニュー数がそこまで多くなく、味もイマイチ。4日滞在したが途中で飽きてしまった。 部屋のアメニティに髭剃りやくし、石鹸が無く、都度お願いしないと持ってきてくれない。このレベルのホテルなら最初から用意しておいて欲しい。 アンサナランカーがとても素敵なホテルだったので、今回期待して予約したが正直期待外れだった。 ●よかった点 周りに何もないのでのんびりリゾートを味わえる。 プールが砂浜風になっていて子供が喜んだ。 キッズクラブも充実していた。ただ、20:00位まで開けて欲しい。18:00クローズは少し早いとおもった。
Hospedou-se por 4 diárias em jan. de 2020
Resposta de Michal em 31 de jan. de 2020
Dear Anonymous, Thank you for your feedback and taking your time to post your comments. I am pleased to learn that you enjoyed the swimming pool and kids club. Your feedback regarding the amenities set up and breakfast have been reviewed for further improvement. Thank you for bringing these to our attention. We are sorry to hear of the lack of information provided in regards to the room orientation and the places nearby. Rest assure that the concerned associates have been briefed to ensure that the same situation does not re-occur. I do apologize for any inconvenience caused. Your comment about the operation time of our kids club has been passed onto our Director of Recreation for his review. Once again, thank you for sharing your thoughts. We value your patronage and do hope that we have the opportunity to regain your confidence and welcome you back in the near future. Kind regards, Michal Zitek Area General Manager

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
古いホテルはメンテナンスが重要。残念な滞在となりました。
旧シェラトン時代にも宿泊しましたが、メンテナンスの行き届いていない客室、客数に追いついていないサービス、全てにおいて残念な滞在でした。
Hospedou-se por 1 diária em jan. de 2020
Resposta de Michal em 31 de jan. de 2020
Dear Anonymous, Greetings from Phuket! We thank you for your taking the time to share your experience at Angsana Laguna Phuket. I was very sorry to learn of your disappointment with the services experienced during your stay with us. It never makes me proud to hear that we have failed to delight and assist a guest during their time at our resort. Your feedback regarding the poorly maintained room has been noted for further action. We do operate a continuous maintenance program throughout the resort especially the interior of the guest rooms to endeavor that our usual high standards are maintained. There are many projects were underway on our journey to keep the excellent reputation and spirit of Angsana Laguna alive. I would like to personally apologize for the shortfall in the service element that left you with an uncomfortable experience during stay. It is no excuse from our side and this matter will be looked into and addressed immediately. Whilst we can not change your initial experience with our resort, I do hope that we may have the opportunity to regain your confidence and look forward to welcoming you back in the future. Kind regards, Michal Zitek Area General Manager

8/10 - Boa

KI CHUL

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2020
Resposta de Michal em 31 de jan. de 2020
Dear KI CHU, Thank you for taking time to share your experience at Angsana Laguna Phuket. We do hope that we will have the chance of welcoming you back again soon. Thank you again for your positive feedback and best wishes from all of us here in Phuket. Kind regards, Michal Zitek Area General Manager

10/10 - Excelente

quinjonl, Saudi Arabia

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a recommendation from a friend since we were trying to find a place kids friendly. Great resort, lots of amenities and restaurants as well as a cool kids club. Resorts include some water activities at the lagoon, it as its own beach with bar and pool right there as well, about 6 restaurants, transportation to town, spa and tourist information / booking. We wish we could spend some more time but overall was a great experience
Hospedou-se por 3 diárias em jan. de 2020
Resposta de Michal em 11 de jan. de 2020
Dear quinjonl, Warmest greetings from Phuket! Thank you for choosing Angsana Laguna Phuket for your holiday experience. We are pleased to learn that you were impressed with our resort, kids club, restaurants, and activities. Your comments are always most appreciated helpful for us in maintaining a high level of service to our guests. We do hope that we will have the chance of welcoming you back again soon. Thank you again for your positive feedback and best wishes from all of us here in Phuket. Kind regards, Michal Zitek Area General Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em dez. de 2019
Resposta de Michal em 11 de jan. de 2020
Dear Anonymous, I would like to extend our thanks for sharing your feedback regarding you recent visit at Angsana Laguna Phuket. We hope we will have a pleasure of seeing you again in the near future. Kind regards, Michal Zitek Area General Manageer

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em dez. de 2019
Resposta de Michal em 11 de jan. de 2020
Dear Anonymous, Sawasdee krab from Phuket! Thank you for taking time to share us your experience at Angsana Laguna Phuket. We look forward to welcoming you back to our resort in the not too distant future. Kind regards, Michal Zitek Area General Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em dez. de 2019
Resposta de Michal em 7 de jan. de 2020
Dear Anonymous, Sawasdee krab from Phuket! Thank you for taking time to share us your experience at Angsana Laguna Phuket. Our team is very pleased to note that you had an enjoyable stay with us. We hope we will have a pleasure of seeing you again in the near future. Kind regards, Michal Zitek Area General Manager

8/10 - Boa

Jussi

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Rauhallinen alue.
Turvallinen, siisti, rauhallisella alueella.
Hospedou-se por 7 diárias em dez. de 2019
Resposta de Michal em 6 de jan. de 2020
Dear Jussi, Sunny Greetings from Phuket! We appreciate you taking the time to post your review of your stay with us. We are delighted to learn that you had an enjoyable experience. Your compliments for the resort are greatly appreciated and will certainly be shared with out team members. The team of Angsana Laguna Phuket is looking forward welcoming you back to explore our resort again in the near future. Kind regards, Michal Zitek Area General Manager

10/10 - Excelente

DONGYEONG

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em nov.. de 2019
Resposta de Michal em 31 de jan. de 2020
Dear DONGYEONG, Sawasdee krab from Phuket! Thank you for taking time to share us your experience at Angsana Laguna Phuket. Your review is truly encouraging and supports our aim to deliver exceptional service and create lasting and treasured memories for all guests. We look forward to welcoming you to our resort in the near future. Kind regards, Michal Zitek Area General Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
子供との旅行に最適な設備が整っており、プールやビーチでのアクティビティも色々参加でき、満足でした。
Hospedou-se por 5 diárias em dez. de 2019
Resposta de Michal em 31 de jan. de 2020
Dear Anonymous, We are delighted to learn that you enjoyed your stay at Angsana Laguna Phuket. Your review is truly encouraging and supports our aim to deliver exceptional service and create lasting and treasured memories for all guests. We hope we will have a pleasure of seeing you again in the near future. Kind regards, Michal Zitek Area General Manager

10/10 - Excelente

Brandi, Seattle, Wa

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Angsana is beautiful, the pool is so uniquely laid out. We stayed in a groud floor pool access room and it was amazing. The buffet breakfast at Marketplace was an outstanding spread. We highly recommend the staff and facilities at Ansgana Laguna.
Hospedou-se por 11 diárias em dez. de 2019
Resposta de Michal em 2 de jan. de 2020
Dear Brandi , Sawasdee krab from Phuket! Thank you for your enlightening review of your recent experience with us. We are pleased to note that you were impressed with our facilities, staff, swimming pool, pool access room, and breakfast and also my heartfelt appreciation for your recommendation of our resort to others. Your review is truly encouraging and supports our aim to deliver exceptional service and create lasting and treasured memories for all guests. We do hope that we will have a chance to welcoming you back again in the near future. All the best for 2020, Michal Zitek Area General Manager

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was great to have unlimited bottle of water provided in the hotel.
Hospedou-se por 2 diárias em dez. de 2019
Resposta de Michal em 30 de dez. de 2019
Dear Anonymous, Season’s Greetings from Phuket! I would like to extend our thanks for sharing your feedback regarding you recent visit at Angsana Laguna Phuket. We hope we will have a pleasure of seeing you again in the near future. With best wishes for the festive season, Michal Zitek Area General Manager

8/10 - Boa

Hon Chung

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2019
Resposta de Michal em 28 de dez. de 2019
Dear Hon Chung, Thank you for taking time to share with us your experience at AngsanaLaguna Phuket. We look forward to welcoming you to our resort in the near future. With best wishes for the festive season, Michal Zitek Area General Manager

6/10 - Ok

Ellie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2019
Resposta de Michal em 28 de dez. de 2019
Dear Ellie , Thank you for your recent visit at Angsana Laguna Phuket and we are looking forward welcoming you back to explore our resort again in the near future. With best wishes for the festive season, Michal Zitek Area General Manager

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotellissa ei ole mitään varsinaista vikaa
Aamupala oli monipuolinen. Lasten leikkipaikka oli mahtava meidän vähän vajaa 3-vuotiaan mielestä, varmasti vähän vanhemmillekin lapsille kiva. Rannalla on ihan vieressä työmaa, joka ei ollut kovin meluisa, mutta häiritsi tunnelmaa. Rannalla kaupustelijat tulevat rantatuoleille asti, allasalue on mukavampi, kun saa olla rauhassa. Ei mikään huippu paikka, mutta ei periaatteessa mitään varsinaista vikaa. Lagunan alueella kulkee veneet ja autot ilmaiseksi mm. pieneen ruokakauppaan ja hotellien väleillä.
Hospedou-se por 9 diárias em dez. de 2019
Resposta de Michal em 28 de dez. de 2019
Dear Anonymous, Good morning from sunny Phuket! We greatly appreciate you taking the time to post your comments regarding your stay with us at Angsana Laguna Phuket and thank you for your compliments regarding our awesome playground, breakfast, and shuttle bus & shuttle boat services. Your kind words will certainly be shared with our team members. Your feedback regarding the construction at the beach has been noted. The site is still visible from certain areas of the resort and we do our best to ensure that guest rooms are not allocated in this area and also to ensure that the boundary line between the two properties is completely fenced and screened off. I do apologize for any inconvenience caused. If your travel brings you back to Phuket, I hope that we will have the opportunity to welcome you back to our distinctive resort once again. With best wishes for the festive season, Michal Zitek Area General Manager