Jessica, Thank you for your review, we appreciate you taking the time to share this feedback with us. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We hope the refund you received helped to compensate for the issues. We apologize for any missteps, as it is never our intention to disappoint. We hope to have the opportunity to better impress you in the future.