Terraço/pátio

Avaliações de The Royal Sonesta Chicago River North

4.5 out of 5
The Royal Sonesta Chicago River North
505 N State Street, Chicago, IL

Avaliações

8,6

Excelente

Nota 10 - Excelente. 675 de 1124 avaliações" "
Nota 8 - Boa. 244 de 1124 avaliações" "
Nota 6 - Ok. 97 de 1124 avaliações" "
Nota 4 - Insatisfatória. 66 de 1124 avaliações" "
Nota 2 - Terrível. 42 de 1124 avaliações" "

9,0/10

Limpeza

9,0/10

Serviço e funcionários

8,2/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Welisson

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Boa opção na cidade
Bom custo benefício em localização ótima para pessoas em turismo. Oferece algumas comodidades suficientes mas deixa de oferecer básicas como mini-bar. Staff muito solícito e simpático.
Hospedou-se por 6 diárias em set. de 2023
Resposta de Director of Front Office em 21 de set. de 2023
Thank you for taking the time to share your feedback regarding your recent stay. We are delighted to hear that you found our property to be good value for money and appreciated its convenient location for tourists. We strive to provide a comfortable and enjoyable experience for all our guests, and we are glad that you found our staff to be helpful and friendly throughout your stay.We appreciate your comments regarding the amenities provided. While we do offer a range of amenities to ensure our guests have a pleasant stay, we understand that the absence of a minibar may have been inconvenient for you. We will certainly take your feedback into consideration as we continuously evaluate and enhance our offerings to better meet the needs of our guests.We value your patronage and hope to have the opportunity to welcome you back in the future. We are committed to providing the best possible experience for our guests and appreciate your input.

10/10 - Excelente

Roberto

Hospedou-se por 1 diária em jul. de 2023
Resposta de Director of Front Office em 4 de ago. de 2023
Thank you so much for your 5 star! We appreciate you and hope to see you again soon.

10/10 - Excelente

Ricardo

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Ótima equipe
Hospedou-se por 4 diárias em out. de 2022
Resposta de Amy em 13 de out. de 2022
Thanks for the review and kind words on our team. Can't wait to welcome you back!

6/10 - Ok

Viajante verificado

Hospedou-se por 4 diárias em jul. de 2021
Resposta de Mary Claire Murphy em 24 de jul. de 2021
Hello! Thanks for leaving a review on your recent stay. We always appreciate the feedback. See you again soon!

10/10 - Excelente

Shameli

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
In love
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Keenan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Director of Front Office em 29 de abr. de 2024
Thank you for your positive feedback! We are thrilled that you had a great stay with us. We hope to have the pleasure of hosting you again soon!

8/10 - Boa

Tim

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The bed sheets were dirty but everything else was great!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Director of Front Office em 29 de abr. de 2024
We apologize for the issue with the bed sheets and appreciate you bringing it to our attention. We are glad to hear that everything else was great during your stay. Please know that we will address the cleanliness concern promptly. We hope to have the opportunity to host you again and provide a flawless experience.

8/10 - Boa

Holly

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great checkin experience with Gabby
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Director of Front Office em 29 de abr. de 2024
Thank you for sharing your great check-in experience with Gabby! We will be sure to pass along your compliments to her. We are glad you enjoyed your stay and look forward to your next visit.

10/10 - Excelente

Sheelagh

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms were nicely decorated, clean and spacious. The staff was welcoming and friendly throughout the hotel. There was free coffee in the lobby each morning, alrhough no coffee makers in the room. Convenient location in walking distance to many shops, restaurants and attractions.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Director of Front Office em 29 de abr. de 2024
Thank you for your detailed review! We are thrilled to hear that you enjoyed the nicely decorated, clean and spacious rooms, as well as the welcoming and friendly staff. We appreciate your feedback regarding the coffee and location. We hope to see you again in the future!

10/10 - Excelente

Darlene, Round Lake

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love my stay here.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Director of Front Office em 29 de abr. de 2024
Thank you for your positive feedback! We are delighted to hear that you loved your stay with us. We hope to welcome you back again soon!

10/10 - Excelente

Chris

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay, my daughter and I had a blast
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Director of Front Office em 29 de abr. de 2024
We are delighted to hear that you and your daughter had an amazing stay with us! Thank you for sharing your positive experience. We look forward to welcoming you both back for another great stay!

8/10 - Boa

Jonathan

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mar. de 2024
Resposta de Director of Front Office em 29 de abr. de 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and value your input. Was there anything that we could have done better to enhance your stay? Your feedback is important to us, and we strive to make every guest experience exceptional. Thank you for choosing to stay with us, and we hope to hear from you soon.

10/10 - Excelente

Samone

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super super nice, I recommend the junior spa suite. Very beautiful and relaxing for an affordable price!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Director of Front Office em 25 de abr. de 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay in our junior spa suite and found it both beautiful and relaxing. Providing an affordable yet luxurious experience is always our goal, and we're delighted that we hit the mark for you. We appreciate your recommendation and hope to welcome you back for another rejuvenating stay soon!

10/10 - Excelente

Karen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quiet area to hang out in with fireplace. Nice pool. Great area for walking to a lot of things.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Director of Front Office em 23 de abr. de 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our quiet atmosphere, complete with a cozy fireplace for relaxation. Our team takes pride in providing a serene environment for our guests to unwind. It's wonderful to know that you found our pool enjoyable and our location convenient for exploring the area on foot. We hope to welcome you back for another peaceful getaway soon!

8/10 - Boa

Matthew

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Director of Front Office em 21 de abr. de 2024
Thank you for rating your recent stay with us. We're delighted that you had a positive experience overall. However, since we strive for perfection, we'd appreciate hearing what we could have done better to earn 5 stars. Your feedback is invaluable to us in continually improving our services.Looking forward to hearing from you.

10/10 - Excelente

Jessica

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, close to many attractions. The staff was very friendly and the hotel was very clean! Would stay again!
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Director of Front Office em 19 de abr. de 2024
Thank you for your amazing feedback! We're thrilled to hear that you enjoyed our hotel's great location, friendly staff, and cleanliness. It's wonderful to know that you had a positive experience with us and that you would choose to stay again.We look forward to welcoming you back for another enjoyable stay in the future!

10/10 - Excelente

Diana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Director of Front Office em 19 de abr. de 2024
Thank you for taking the time to rate your experience with us! We're thrilled to see that you rated us 5 out of 5. Your feedback means the world to us and serves as motivation to continue providing exceptional service.We hope to have the pleasure of welcoming you back soon for another outstanding stay!

10/10 - Excelente

Adrienne

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My first time visiting Chicago and i actually meant to select the Royal Sonesta downtown i didnt know there were two locations however the river north location was great! The location was very convenient i didn’t have to uber much. The room was great. They let me do a courtesy late check out and i paid for an additional hour. I definitely recommend!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Director of Front Office em 16 de abr. de 2024
Thank you for your recommendation and kind words about your stay at our River North location! We are glad you enjoyed the convenience of our location and the great room. It's wonderful to hear that our team accommodated your request for a late check-out. We appreciate your feedback and look forward to welcoming you back on your next visit to Chicago!

10/10 - Excelente

Jennifer

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly and welcoming. Great location.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Director of Front Office em 16 de abr. de 2024
We are thrilled to hear that you found our hotel friendly, welcoming, and conveniently located! Thank you for sharing your positive experience. We hope to have the pleasure of hosting you again during your future travels.

10/10 - Excelente

Ricky

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property was a great location and a great place to stay. Close to all amenities, including transit, shopping and dining. The staff were all amazing can’t see enough great things about everyone we encountered.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Director of Front Office em 16 de abr. de 2024
We are delighted to hear that you had a great experience at our property! It's fantastic to know that you enjoyed our convenient location and the nearby attractions. We will be sure to share your kind words with our amazing staff. Thank you for your glowing review, and we look forward to hosting you again!

10/10 - Excelente

Noemi

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was so clean and comfortable the upgrade was amazing and it was the perfect stay. Close to everything and the view was beautiful
Hospedou-se por 1 diária em abr. de 2024
Resposta de Director of Front Office em 16 de abr. de 2024
Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your upgraded accommodations and had a perfect stay with us. We are glad you found our hotel clean, comfortable, and conveniently located with a beautiful view. We hope to welcome you back soon!

10/10 - Excelente

James

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Extraordinary affordability for a downtown hotel. Great friendly, well-trained/experienced staff.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Director of Front Office em 12 de abr. de 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our downtown hotel to be affordable and that you enjoyed the service provided by our friendly and experienced staff. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back again soon!

8/10 - Boa

Eric

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room was nice. Staff was helpful. Restaurant wasn’t open.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Director of Front Office em 10 de abr. de 2024
Thank you for your feedback. We're glad you found the room nice and our staff helpful. We apologize for any inconvenience regarding the restaurant closure. Please rest assured that we're continuously working to improve our services, and we hope to have the opportunity to serve you better in the future.

10/10 - Excelente

Louis

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This the 3rd Sonesta we tried in Chicago for a couple weekend getaway. We had a great experience, the staff was very helpful the room was very clean and everything worked. The furniture did not show any major wear. This location is very convenient to the subway, restaurants and shopping. We will stay again.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Director of Front Office em 10 de abr. de 2024
We're delighted to hear that you had a great experience during your weekend getaway! It's wonderful to know that our staff's helpfulness, the cleanliness of our rooms, and the convenience of our location all contributed to your enjoyment. Thank you so much for your continuous loyalty and support. We can't wait to host you again for another memorable stay!

10/10 - Excelente

Troy

Hospedou-se por 1 diária em abr. de 2024
Resposta de Director of Front Office em 28 de abr. de 2024
Thank you for the perfect score! We're delighted you enjoyed your stay with us. Looking forward to welcoming you back soon!

10/10 - Excelente

Maram

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great value for clean hotel, nice staff, safe, and great location.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Director of Front Office em 12 de abr. de 2024
We're delighted to hear that you found our hotel to be a great value! Providing a clean and safe environment, along with exceptional service from our staff, is our top priority. And we're thrilled that our location worked well for you. Thank you for choosing us, and we look forward to welcoming you back on your next visit!

10/10 - Excelente

John

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was great, no Complaints
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Director of Front Office em 10 de abr. de 2024
Thank you for taking the time to share your experience! We're pleased to hear that our staff met your expectations and that you had no complaints during your stay. We appreciate your kind words and hope to welcome you back soon.

10/10 - Excelente

Michael

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was fantastic and good dining, can't say that we didn't like anything.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Director of Front Office em 10 de abr. de 2024
We're delighted to hear that you enjoyed your stay and found the room fantastic! It's great to know that you also enjoyed our restaurant CBR. Thank you for your positive feedback; we hope to have the pleasure of hosting you again in the future.

10/10 - Excelente

Katie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Stayed for the first time and was very happy! Staff went above and beyond to make the stay a pleasant one!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Director of Front Office em 10 de abr. de 2024
Thank you for choosing to stay with us! We're thrilled to hear that your first experience at our hotel was a happy one. Our staff takes pride in going above and beyond to ensure our guests have a pleasant stay. We look forward to welcoming you back soon!

10/10 - Excelente

Ineris

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Assistant Front Office Manager em 6 de abr. de 2024
Ineris, thank you so much for awarding us with a perfect 5-star rating! We strive to provide exceptional experiences for all our guests, and it's wonderful to know that we succeeded in doing so for you. We hope to have the pleasure of welcoming you back for another outstanding stay in the near future!

10/10 - Excelente

Jesse

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quickly addressed some small issues. Broken door, mini fridge missing. Great stay overall.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Director of Front Office em 4 de abr. de 2024
Thank you for your feedback! Your satisfaction is our priority and we're glad to hear that our team quickly addressed the small issues you encountered during your stay. While mini fridges are available upon request, we apologize for any inconvenience caused by its absence in your room initially. We appreciate your understanding and hope to have the pleasure of welcoming you back for another great stay in the future!

8/10 - Boa

Ivonne

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excelente ubicación del hotel. Algo cortante el personal de recepción. Nunca tuve claro si había room service, me hubiera servido para un desayuno y una cena. Sería bueno tener una tarifa especial de desayuno para huéspedes además o en lugar del descuento de 10 usd en el restaurante. Pedí habitación con vista a la ciudad pero no se ve casi la ciudad, por lo menos no en el piso 4 que me tocó, aunque tal vez sí en un piso más alto... Aunque era la habitación básica, estaba muy amplia, bien amueblada, alfombra limpia, cortinas solo black out; había caja de seguridad, plancha, tabla, secadora, batas, dos botellitas de agua al día. Me hospedaría ahí de nuevo porque todo funciona bien en el hotel, está en una zona con muchas opciones para comer y a unos pasos de Michigan Avenue.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Assistant Front Office Manager em 4 de abr. de 2024
Ivonne, thank you for taking the time to leave a review on your recent stay. Your comments are important to us, as they provide us an opportunity to better serve you. Please rest assured that we have shared this with the appropriate team members. We are glad to hear that you overall enjoyed your stay and the room features. We hope that you will give us the opportunity to better serve you in the future.

10/10 - Excelente

Andrea

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
So I booked a room at the Hilton but ended up here ! And I must say I loved it !!!! Pool on the 17th floor beautiful view ! My room was on the 15th floor , another beautiful view !!! Besides the ambulance noise (out of their control ) rate this property a 10/10 !! Front desk staff was amazing, they periodically texted to asked if I needed anything and with every request they responded promptly!! Good job Sonesta
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Director of Front Office em 4 de abr. de 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's wonderful to know that you enjoyed our stunning views. We're sorry for any inconvenience caused by outside noise, but we're delighted it didn't detract from your overall enjoyment.Our team works hard to ensure every guest feels cared for, so it's heartening to hear that our front desk staff provided exemplary service and made you feel well taken care of. Your praise means the world to us!We hope to welcome you back soon for another wonderful stay at Sonesta!

10/10 - Excelente

P

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Director of Front Office em 4 de abr. de 2024
Thank you for choosing to stay with us and for awarding us a perfect score! Your feedback is invaluable to us, and we're delighted that your experience met or exceeded your expectations. We hope to have the pleasure of hosting you again soon for another exceptional stay.

6/10 - Ok

Kristen

Viagem em grupo
Pontos positivos: Limpeza e condições e instalações da propriedade
Overall, this hotel has very little extra but is in a great location. No coffee maker or refrigerator in room…you have to walk downstairs for mediocre coffee. Our room looked clean but we found a pair of earrings in two different places on the floors so not sure about vacuuming. Two towels for two people and we had to ask for wash cloths. $100 a day added for incidentals but aside from bathrobes that weren’t soft and comfy, I’m not sure what the fee was for? We did get it back at checkout. On the plus side, we could walk to everything we wanted to do. It felt safe in the immediate area even at night . Lots of good restaurants nearby. Staff was mostly friendly. Over all 3.5 stars. Would Look for another hotel in the same area next time.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Director of Front Office em 2 de abr. de 2024
Thank you for sharing your feedback. The 100 incidental charge is a temporary deposit for any damages or charges to the room, which is refunded at checkout.We apologize for any shortcomings you experienced and appreciate your comments. We will address the issues you mentioned to improve our services.We are glad you enjoyed our convenient location and nearby amenities. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 - Excelente

ariel

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I've stayed at the property multiple times and each and every time is a joy. The staff are overly friendly as well as the valet staff. The bar and resurant is so good and such a vibe during after hours. The only thing I would suggest they do is have some type of parking arrangements that go along with the hotel that way each and every time you dont have to pay $57-$68 each time you need your car. Other than that the hotel is very kid friendly, dog friendly and a nice ambiance environment.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Director of Front Office em 2 de abr. de 2024
Thank you for your continued patronage and kind words. We are thrilled to hear that you enjoy your stays with us. We offer valet parking with in-and-out privileges twice a day for a flat fee of 76 to provide you with convenience. We appreciate your feedback and are glad you find our hotel kid-friendly, dog-friendly, and welcoming. We look forward to welcoming you back soon.

8/10 - Boa

Michelle

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
This place was very fancy, their pool area is so relaxing and well kept. Beds are comfy and rooms have plenty of space. Great door greeters and good valet. Response time is also great
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Assistant Front Office Manager em 1 de abr. de 2024
Michelle, thank you so much for your review! We are so glad you had such a relaxing stay. I will share your comments with our staff who I am certain will be encouraged by your remarks. We hope to see you soon!

8/10 - Boa

Margaret

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Conveniently located affordable
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Assistant Front Office Manager em 1 de abr. de 2024
Margaret, thank you for taking the time to leave a review on your recent stay. We are glad to hear you were able to enjoy the location of our hotel. We would love to hear of any feedback you may have. We hope to welcome you back to our hotel in the near future!

10/10 - Excelente

Laura

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Director of Front Office em 21 de abr. de 2024
Wow! Thank you for giving us a perfect rating! We're absolutely thrilled to hear that you had an amazing stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with an excellent experience. Should your travels lead you back to Chicago Downtown, we would be honored to host you again for another memorable stay.

10/10 - Excelente

Bee

Hospedou-se por 1 diária em mar. de 2024
Resposta de Director of Front Office em 21 de abr. de 2024
Thank you so much for taking the time to rate your stay with us! We're thrilled to see that you had a fantastic experience during your time here. Your perfect score means the world to us. We strive to provide exceptional service and accommodations, and we're delighted that we met your expectations. If your travels bring you back to Chicago Downtown, we would love to welcome you again for another wonderful stay.

10/10 - Excelente

Scott

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Assistant Front Office Manager em 4 de abr. de 2024
Scott, thank you so much for taking the time to leave review on your recent stay! We're so glad you enjoyed your stay with us and we'd love to see you again sometime soon.

10/10 - Excelente

Jessica

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms were clean and inviting. Staff were wonderful and nice. Only complaints were no fridge or microwave in the rooms and no hot tub.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Director of Front Office em 31 de mar. de 2024
Thank you for sharing your feedback with us following your recent stay. We are pleased to hear that you found our rooms clean and inviting, and that our staff provided you with wonderful service. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

4/10 - Insatisfatória

Samantha

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Director of Front Office em 31 de mar. de 2024
We appreciate you taking the time to leave a review and provide us with your feedback. We are sorry to hear that your experience did not meet your expectations during your stay with us. We strive to provide the best possible experience for all our guests, and we would like to learn more about where we fell short. If you could share with us what we could have done better, we would greatly appreciate your insights. Your feedback is important to us as we work towards improving our services for all our guests.

8/10 - Boa

Carolyn

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved how close it was to everything. The staff was accommodating and helpful. I wish that there had been a coffee maker in the room.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Director of Front Office em 28 de mar. de 2024
Thank you for sharing your experience with us. It's great to know that our location was convenient for your needs and that you found our staff accommodating and helpful. We sincerely apologize for any inconvenience you experienced due to the lack of a coffee maker in your room. Please be assured that coffee makers are available upon request, and we regret this was not communicated to you during your stay. We will make every effort to ensure that this information is provided to all our guests going forward. Should you choose to stay with us again, please reach out in advance, and we will happily arrange for a coffee maker to be available in your room. Thank you for your understanding, and we hope to welcome you back in the near future.

10/10 - Excelente

Derek

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice jotel
Hospedou-se por 1 diária em mar. de 2024
Resposta de Director of Front Office em 28 de mar. de 2024
We appreciate you choosing our hotel and are glad to receive your positive feedback stating that you found our hotel nice. It's always our goal to provide our guests with a comfortable and enjoyable stay. We hope to see you again soon and strive to make your next visit just as pleasant.

10/10 - Excelente

Jiayu, Germantown

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Assistant Front Office Manager em 29 de mar. de 2024
Jiayu, thank you so much for such a stellar review! We're glad to hear you enjoyed your stay in River North. We hope to see you in the near future.

10/10 - Excelente

Al

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was excellent
Hospedou-se por 1 diária em mar. de 2024
Resposta de Director of Front Office em 28 de mar. de 2024
Thank you so much for your kind words and for taking the time to leave us a review. We're overjoyed to hear that everything was excellent during your stay. Our team works hard to ensure that our guests have a memorable experience, and it's wonderful to know that we've achieved this for you. We look forward to the opportunity to host you again for another excellent stay!

6/10 - Ok

Venu Srivastav

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Comodidades
Need improvement for 4 Star status. Below satisfactory experience for me at Royal Sonesta. Amenities are only in the lobby for the whole building. 1 Microwave for all the units in the building. 1 hydration station in the entire building.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Director of Front Office em 27 de mar. de 2024
Thank you for your feedback on your recent stay at the Royal Sonesta. We apologize for any disappointment you experienced with our amenities. We value your input and will review how we can enhance the guest experience, including the availability of microwaves and hydration stations throughout the building.We hope you will consider staying with us again so we can provide you with an improved experience.Thank you for choosing Royal Sonesta.

2/10 - Terrível

Steph

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Director of Front Office em 16 de abr. de 2024
Thank you for taking the time to provide us with feedback on your recent stay. We are sorry to hear that your experience did not meet your expectations. We would appreciate it if you could share more details with us about what went wrong and how we could have improved your stay.Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. Please feel free to reach out to us with any specific concerns or suggestions you may have. Your input will help us address any issues and make necessary improvements to enhance our guests' experiences.We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more positive and memorable stay.

6/10 - Ok

Steven

Viagem em grupo
Pontos positivos: Limpeza
Close to everything. For the price of the hotel wasn’t worth it for the quality. And hidden fees should be aware in time of purchase.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Director of front office em 26 de mar. de 2024
Thank you for sharing your feedback with us. We're glad to hear that our hotel's convenient location was beneficial for your stay. We apologize that you felt the price did not align with the quality of your experience. Your comments about hidden fees are concerning, and we take this feedback seriously. We strive to be transparent with our pricing, and we will review our procedures to ensure that all fees are clearly communicated at the time of purchase. Your input is valuable to us, and we appreciate your insights as we work to improve our services. Thank you for choosing to stay with us, and we hope to have the opportunity to better meet your expectations in the future.