Hello Jose and thank you for your review. We apologize if our rooms didn't met your satisfaction during your stay. We are slowly renovating our rooms and assure you that are rooms are clean. As for the website, we do apologize that it says 12pm is checkout. We do have a sign at our front desk that shows 11am is our checkout time to help avoid confusion. We will get this corrected on our website.We apologize for the inconvenience and hope you have a good day.

Hello Pe and thank you for your review. Based on your rating, we are pleased to know that we had met your satisfactory during your stay with us. However, we will continue to improve for even better customer satisfaction.We hope you have a great day.

Hello Maria and thank you for your review. We are slowly renovating our rooms at the moment, so we apologize for any inconvenience you may have endured during your stay with us. You are welcomed to stay with us again at any time.We hope you have a good day.Hola María y gracias por tu reseña. Estamos renovando lentamente nuestras habitaciones en este momento, por lo que le pedimos disculpas por cualquier inconveniente que haya podido sufrir durante su estadía con nosotros. Le invitamos a quedarse con nosotros nuevamente en cualquier momento.Esperamos que tengas un buen día.

Hello Pe and thank you for your review. Based on your review, we are glad to know that you enjoyed your stay with us. However, we will continue to improve our services and establishment to better our customer service for all guests that stay with us.We hope you have a great day.

Hello Myma and thank you for your review. We are sorry to hear that you did not enjoy your stay with us. We will take your feedback into account to better improve our rooms for better customer satisfaction.We apologize for any inconvenience you may have endured and hope you have a good day.

Hello Pe and thank you for your review. Based on your rating, we are glad to know that we have met your satisfaction during your stay with us. However, we will continue o improve our services and establishment for better customer satisfaction in the future.We hope you have a great day.

Hello Matthew and thank you for your review. We do sincerely apologize for the inconvenience you've endured during your stay. Our boiler was under maintenance. As for the room, did you happen to report this to the front desk? If so, we could have moved you into another room.However, we will take your feedback into account and address this to our staff to better improve our services. Once again, we do apologize for the inconvenience you've endured and hope that you would stay with us again at anytime. We hope you have a good day.

Hello and thank you for your review. Based on your rating, we are glad to know that we were able to meet your expectations and needs. However, we will further to improve our services to the best of our ability for better customer satisfaction.We hope you have a great day.

Hello Georgina and thank you for your review. We are glad to know that our rooms and services were able to meet your expectations. However, we will further improve ourselves to the best of our abilities to ensure better customer satisfaction.We hope you have a great day.

Hello Johnreef and thank you for your review. Did you happen to report this to the front desk? Our receptionist would have been more than happy to move you to a different room. We do our best to keep our rooms clean and maintenance any fixings that our rooms need.We apologize for any inconvenience and hope you have a good day.

Hello James and thank you for your review. Did you happen to report this to the front desk? Our receptionist would have been more than happy to move you to a different room. We do our best to keep our rooms clean and maintenance any fixings that our rooms need.We apologize for any inconvenience and hope you have a good day.

Hello Elizabeth and thank you for your review. Based on your rating, we are glad to know that we have met up to your standards. However, we will further to improve our rooms and services for better customer satisfaction.We hope you have a good day.

Hello Elizabeth and thank you for your review. We looked at our records of your reservation and checking and it turns out we were not able to honor the same price as your first check in due to the different days. From Sunday to Wednesday are our regular rates and from Thursday to Saturday are our weekend rates. This effects both at our establishment as well as online, so much different pricing.We hope this misunderstanding has been cleared up and we apologize for any inconvenience and hope you have a good day.____________________________________________Hola Isabel y gracias por tu reseña. Revisamos nuestros registros de su reserva y registro y resulta que no pudimos pagar el mismo precio que en su primer registro debido a los diferentes días. De domingo a miércoles son nuestras tarifas regulares y de jueves a sábado son nuestras tarifas de fin de semana. Esto repercute tanto en nuestro establecimiento como online, por lo que los precios son muy diferentes.Esperamos que este malentendido se haya aclarado y nos disculpamos por cualquier inconveniente y esperamos que tengas un buen día.

Hello Christine and thank you for your review. Based on your rating, we are sorry to hear that we were not able to meet up to your standards. However, we will take this into account to better our rooms and services to be able to meet yours and other customers satisfaction.We apologize for any inconvenience and hope you have a good day.

Hello Reanna and thank you for your review. You say your room was not ready? We have records shown that you checked in at 8:30 pm, which is long past our check in time and all of our rooms would have been ready by that time. You also say that our staff were rude? We assure you that all of our staff are friendly and helpful to the best of their abilities and would be able to help you with whatever need available.We do apologize for any inconvenience you may have endured and hope you have a good day.

Hello Anthony and thank you for your review. We are glad to know that our rooms and services were able to meet up to your standards. However, we will further to improve to gain better customer satisfaction.We hope you have a great day.

Hello and thank you for your review. Based on your rating, we are glad to know that we were able to meet your expectations and needs. However, we will further to improve our services to the best of our ability for better customer satisfaction.We hope you have a great day.

Hello and thank you for your review. Based on your rating, we are glad to know that we were able to meet your expectations and needs. However, we will further to improve our services to the best of our ability for better customer satisfaction.We hope you have a great day.

Hello Mohammad and thank you for your review. Did you happen to report this to the front desk? Our receptionist would have been more than happy to move you to a different room. We do our best to keep our rooms clean and maintenance any fixings that our rooms need.We apologize for any inconvenience and hope you have a good day.

Hello and thank you for your review. Based on your rating, we are glad to know that we were able to meet your expectations and needs. However, we will further to improve our services to the best of our ability for better customer satisfaction.We hope you have a great day.

Hello Tracy and thank you for your review. Based on your rating, we are sorry to hear that we were not able to meet up to your standards. However, we will take this into account to better our rooms and services to be able to meet yours and other customers satisfaction.We apologize for any inconvenience and hope you have a good day.

Hello Jose and thank you for your review. Based on your rating, we are glad to know that we have met up to your standards. However, we will further to improve our rooms and services for better customer satisfaction.We hope you have a good day.

Hello Qingfa and thank you for your review. We do take safety into great account for all guests staying with us and according to our records, you have stayed with us more than three times. We would assume since you stayed with us more than three times that safety wasn't an issue.You also have made many reservations in advance for the next several weeks and many have been cancelled so far as no shows. I would advise to stop making reservations if you do not intend to stay with us. False defamation can be followed with legal action as well, so we would advise to stop that too.However, we do apologize for any inconvenience you may have endured during your stay with us when you did stay with us. We hope you have a good day.

Hello Christine and thank you for your review. We do take pride in having clean rooms and friendly staff. We are very pleased to know that our services were able to meet your satisfaction. However, we will continue to improve our services to the best of our ability for better guest satisfaction.We hope you have a great day.

Hello Jennifer and thank you for your review. Did you happen to inform the front desk about the room or the fighting? We do take quietness and safety into great account for all guests and would have been able to move you to a different room.We investigated your claims and have come to find that our staff honored our 1 hour check in policy. We have a very strict policy that after a guest checks in, they have 1 hour to get a full refund should they choose not to stay with us. Otherwise after an hour, there is no refund. We checked the time you checked in and checked out and you stood in the room for a little bit over 2 hours. This is why our staff was not able to give you a refund.We apologize for any inconvenience you may have endured during your short stay with us but hope you have a good day.

Hello Brenda and thank you for your review. We do take pride in all of our staff, as they are very friendly, very professional and very helpful to all guests. We are very pleased to here that they were able to meet your needs during your stay with us. However, we will continue to improve our services for better satisfaction for all future guests.We hope you have a great day.

Hello Solomon and thank you for your review. We are very pleased to know that our establishment is peaceful and quiet during your stay with us. We do take safety and quietness into great account for all of our guests. However, we will continue to improve our services to the best of our ability to further improve all guests satisfactory with us.We hope you have a great day.

Hello Sherita and thank you for your review. Cleanliness and safety are a few of our top priority concerns for all guests, so we are very glad to know that you were safe and sound during your stay. However, we will continue to improve our services to better needs of all guests that stay with us.We hope you have a great day.

Hello Safya and thank you for your review. We are glad to know that we were able to meet your needs during your stay. However, we will continue to improve our services and establishment for better satisfaction for all guests in the future.We hope you have a great day.

Hello Orlando and thank you for your review. Based on your rating, we are very pleased to know that our services and establishment had meet your expectations and were met during your stay. However, we will continue to improve our services and establishment to the best of our ability to increase all guests satisfaction with us.We hope you have a great day.

Hello KLEE and thank you for your review. We are glad to know that you were satisfied with our services and establishment. However, we will continue to improve our services and establishment to better serve all guests with better satisfaction.We hope you have a good day.

Hello Miguel and thank you for your review. We are glad to know that out services and prices were great for you. However, we will continue to improve our services with better pricing to please all guests that check in with us.We hope you have a great day.

Hello Orlando and thank you for your review. Based on your rating, we are pleased to know that our services, staff and establishment have met your expectations. However, we will continue to improve to better suit all of our guests needs to the best satisfactory as possible.We hope you have a great day.

Hello Marcela and thank you for your review. We are very glad to know that our services and establishment were comfortable enough for you. However, we will to improve our services and establishment to better serve all guests and increase satisfaction.We hope you have a great day.

Hello Marcela and thank you for your review. We are very glad to know that our services and establishment were comfortable enough for you. However, we will to improve our services and establishment to better serve all guests and increase satisfaction.We hope you have a great day.

Hello Marcela and thank you for your review. We are glad to know that our services and establishment were comfortable enough for you. However, we will to improve our services and establishment to better serve all guests and increase satisfaction.We hope you have a wonderful day.

Hello Marcela and thank you for your review. We are glad to know that our services and establishment were comfortable enough for you. However, we will to improve our services and establishment to better serve all guests and increase satisfaction.We hope you have a wonderful day.

Hello Lewis and thank you for your review.We do meet the standards that the state requires us to have by miles. We're not sure where the "Doors were rusted on the inside" comes from as they are not. Our wifi is strong, as our check in system depends on it. You were probably were trying to connect to anothers wifi that is similar to our name, as this happens all of the time with guests. That is why we have our wifi information at the front desk. All you have to do is ask what the info is. If we remember correctly, you didn't know how to open the door with simple instructions. Our female front desk staff had to physically show you how to open the door, even with you mocking her. Normally after being checked in, we deduct 1 nights stay. However, our female staff was apologetic to you and did decide to give you a full refund, even with the rudeness attitude she endured from you.We do once again apologize for any inconvenience you may have endured from your brief stay with us and hope you have a good day.

Hello Christine and thank you for your review. We are pleased to know that based on your rating, our services and hotel were able to meet your needs and comfort during your stay with us. However, we will continue to improve our services and establishment to better serve future guests. You are more than welcome to stay with us again at anytime.We hope you have a great day.

Hello Valerie and thank you for your review. We have checked our records and found that you cancelled your reservation and never checked into our hotel. So we are confused to why you would say our establishment is "the nastiest place you ever visited'.We apologize for any inconvenience you may have endured, but false defamation is a serious matter and we hope it doesn't get repeated.

Hello Mary and thank you for your review. We are glad to know that our services and establishment were able to serve your needs while you stayed with us. However, we will continue to improve for all guests to be as pleased as you are during their stay as well.We hope you have a great day.

Hello Leydi and thank you for your review. We are pleased to know that our services were of great help to you. However, we will continue to improve our services to the best of our ability. You are always welcome to stay with us again at any time.We hope you have a great day.Hola Leydi y gracias por tu reseña. Nos complace saber que nuestros servicios fueron de gran ayuda para usted. Sin embargo, continuaremos mejorando nuestros servicios lo mejor que podamos. Siempre serás bienvenido a quedarte con nosotros nuevamente en cualquier momento.Esperamos que tengas un gran día.

Hello Ana and thank you for your review. For the refund, did you happen to check with the front desk? If you checked out earlier than expected you just need to check in with out front desk staff and they would be able to refund you. Otherwise if you just check out without letting anyone know, we would not be able to refund you.As for our establishment, we are slowly renovating. We have heard of complaints about the stairs and will do our best to replace them in the future. Thank you for mentioning this as well will do our very best.We apologize for any inconvenience you may have endured and hope you have a good day.