Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 588 de 1194 avaliações" "
10 - Excelente
588
Nota 8 - Boa. 247 de 1194 avaliações" "
8 - Boa
247
Nota 6 - Ok. 173 de 1194 avaliações" "
6 - Ok
173
Nota 4 - Insatisfatória. 105 de 1194 avaliações" "
4 - Insatisfatória
105
Nota 2 - Terrível. 81 de 1194 avaliações" "
2 - Terrível
81
8,6/10
Limpeza
8,6/10
Serviço e funcionários
7,8/10
Comodidades
8,0/10
Condições e instalações da propriedade
8,0/10
Cuidado com o meio ambiente
Avaliações
6/10 - Ok
Jeffrey
Viagem de negócios, Viagem com a família
2 de mai. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
The stay was fine. This hotel has a system where you are charged an extra $25 but then it is applied to a bar or restaurant bill. The only problem is that they didn’t execute that process at all so my bill at the restaurant was not reduced $25. That was discovered when I returned home. They are banking on the fact that most people won’t call to fight for their $25 over the phone. So…beware!
Jeffrey
Hospedou-se por 1 diária em abr. de 2024
10/10 - Excelente
Thomas
1 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The famous lobby is awesome
Thomas
Hospedou-se por 3 diárias em abr. de 2024
Resposta de The Palmer House Hilton em 1 de mai. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!
8/10 - Boa
Josh
29 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel ended up being pretty good for the stay, I was very comfortable with my room, I just was not informed there was a $25 mandatory property charge, which is why I’m rating 4 stars. The location is close to most of the local transit lines, as well as having decent stores in the area if you need to pick anything up (target, convenience stores, etc)
Josh
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 30 de abr. de 2024
Dear Josh,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. Please know that our mandatory Destination Fee covers a plethora of extras, including premium guest internet access, a daily 25 food and beverage credit for use in all hotel outlets, a daily 25 credit towards on-site spa services, and more. While we list this across all booking platforms, we understand your frustration and will do what we can to ensure clarity going forward. Overall, we're glad you had a great time, and we hope for another chance to impress you in the future.Sincerely,Henry DornelasHotel Manager
8/10 - Boa
Mingwei
Viagem a dois
28 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Great location. Nice walk to lake and River. Close to museum and Chicago culture center. Old hotel and average maintenance. The room has no privacy tag. Asked but ignored. No complaint. Good stay and enjoyed.
Mingwei
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 30 de abr. de 2024
Dear Mingwei,Thank you for your feedback on your recent stay at Palmer House, a Hilton Hotel. We're pleased to hear that you appreciated our great location and enjoyed the nearby attractions. However, we sincerely apologize for any inconvenience caused by any privacy and maintenance issues you may have encountered. Your feedback is valuable to us, and we'll address these concerns with our team to ensure a better experience for our guests in the future. We hope to have the pleasure of welcoming you back to Palmer House, a Hilton Hotel for an improved stay.Sincerely,Henry DornelasHotel Manager
8/10 - Boa
bryan
28 de abr. de 2024
Pontos positivos: Limpeza
Within 2 blocks from the amazing Chicago Art Museum. There is an Irish Pub on the same block. Lake Michigan is 3 blocks away.
bryan
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 30 de abr. de 2024
Dear Bryan,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay. Sincerely,Henry Dornelas
10/10 - Excelente
Brian
22 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was helpful. Rooms were kept clean. Good area.
Brian
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 23 de abr. de 2024
Dear Brian,We truly appreciate your feedback. It's wonderful to hear that our staff was helpful, and we are happy you enjoyed our area. Your kind words mean a lot to us, and we look forward to welcoming you back to the Palmer House A Hilton Hotel for another enjoyable stay soon!Sincerely,Henry DornelasHotel Manager
10/10 - Excelente
Judy
Viagem com a família
21 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The beauty of this historic hotel was wonderful! We enjoyed our stay there. It was a great meeting place for our family.
Judy
Hospedou-se por 4 diárias em abr. de 2024
Resposta de General Manager em 23 de abr. de 2024
Dear Judy,Thank you so much for the five-star review. We are so pleased to hear you had such a wonderful stay here with your family and enjoyed our beautiful, historical property. We hope you will allow us the pleasure of hosting you again at Palmer House, a Hilton Hotel.Sincerely,Henry DornelasHotel Manager
10/10 - Excelente
Laura
Viagem a dois
20 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved the unique character of the Palmer House and will definitely stay there again, the next time we are in Chicago. It was a memorable stay and the accommodations were outstanding!
Laura
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 23 de abr. de 2024
Dear Laura,We're delighted you enjoyed your stay at Palmer House A Hilton Hotel! Please come see us again soon for another fantastic experience the next time you're in the Windy City.Sincerely,Henry DornelasHotel Manager
6/10 - Ok
Karla, Bellevue
Viagem com a família
17 de abr. de 2024
Pontos positivos: Serviço e funcionários
The double beds were very small. There was no coffee maker, refrigerator, or microwave in the room. There was no free coffee anywhere in the hotel. The shower had long hairs in it when we arrived. The mini bar fridge contained several sandwich wraps that had expired 2 months earlier. The pool wasn't as warm as we had hoped, but wasn't cold and the underwater lights and bubblers were nice. The spa and gym were nice. The lobby decor was spectacular. And we enjoyed all the photos of famous people in the hallways. Front desk responded quickly to text messages. I don't think I will stay there again.
Karla
Hospedou-se por 4 diárias em abr. de 2024
Resposta de General Manager em 18 de abr. de 2024
Dear Karla,Thank you for taking a moment to share your honest thoughts. We sincerely regret to learn of your disappointment with your experience despite our excellent amenities, hospitable Team, and tasteful decor. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. It was a pleasure having you here, and we wish you safe travels.Sincerely,Henry DornelasHotel Manager
8/10 - Boa
Kristin
Viagem de negócios
11 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Cool historic building with friendly staff. Some disrepair and loud neighbors (not necessarily the hotel's fault). I really wish the rooms had a fridge that I could use for leftovers.
Kristin
Hospedou-se por 4 diárias em abr. de 2024
Resposta de General Manager em 12 de abr. de 2024
Dear Kristin,It was a pleasure hosting you at the Palmer House A Hilton Hotel. We are happy to know you enjoyed your overall stay, however, we sincerely apologize your neighbors had disturbed the restful stay we try to deliver for our guests. Please reach out to the front desk whenever there is an issue, and we will do our best to accommodate. We hope we have the pleasure of welcoming you back soon.Sincerely,Henry DornelasHotel Manager
4/10 - Insatisfatória
Rebecca
10 de abr. de 2024
Pontos negativos: Condições e instalações da propriedade
Rebecca
Hospedou-se por 2 diárias em abr. de 2024
10/10 - Excelente
David
9 de abr. de 2024
David
Hospedou-se por 4 diárias em mar. de 2024
Resposta de The Palmer House Hilton em 1 de mai. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!
2/10 - Terrível
Melba
7 de abr. de 2024
Melba
Hospedou-se por 3 diárias em abr. de 2024
8/10 - Boa
Julia
7 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very pleasant stay. Would recommend. Great during the holidays—beautiful decorations and holiday cheer.
Julia
Hospedou-se por 5 diárias em dez. de 2023
Resposta de General Manager em 10 de abr. de 2024
Dear Julia,Thank you for sharing your experience at Palmer House A Hilton Hotel. We are so happy to hear that you had a great stay with us. It's wonderful to know that you enjoyed the beautiful decorations and holiday atmosphere during your visit. We appreciate your kind recommendation and look forward to welcoming you back to Palmer House for another delightful stay!Sincerely,Henry DornelasHotel Manager
10/10 - Excelente
John
7 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
John
Hospedou-se por 5 diárias em abr. de 2024
Resposta de The Palmer House Hilton em 23 de abr. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!
10/10 - Excelente
Brenda
7 de abr. de 2024
Brenda
Hospedou-se por 1 diária em abr. de 2024
6/10 - Ok
Harriett
Viagem com a família
7 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The hotel was very nice. However, there was an annoying
noise, like someone or something was banging on the pipes and because of this I did NOT have a restful night sleep.
Harriett
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 8 de abr. de 2024
Dear Harriett,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel very nice. However, we're concerned to learn about the noise disturbance you experienced during your stay. Providing a restful night's sleep is a top priority for us, and we apologize for any inconvenience caused by the noise from the pipes. Your comments have been noted, and we will look into the issue. We hope to have the opportunity to welcome you back for a more peaceful stay.Sincerely,Henry DornelasHotel Manager
6/10 - Ok
Ma Zarina Concepcion
Viagem com a família, Viagem com família e crianças pequenas
4 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The new pool and fitness area additions were awesome! However, our room was small and the pillows were not the most comfortable. The staff were okay. It was a busy weekend. The tablet in our room that was supposed to help with the stay did not work and still had the past occupants' info.
Ma Zarina Concepcion
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 8 de abr. de 2024
Dear Ma Zarina,We're delighted to hear you enjoyed the addition of the new pool and fitness area! We sincerely apologize for the discomfort with the room size, pillows, and the issue with the tablet not being reset for your stay. We appreciate your understanding during a busy weekend and value your feedback on our staff's service. We hope to welcome you back soon, aiming to provide an even better experience.Sincerely,Henry DornelasHotel Manager
8/10 - Boa
Terriann
3 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Walkable to Art Museum, Millennium Park and shopping
Terriann
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 4 de abr. de 2024
Dear Terriann,We're so happy to know that you had a great time with us overall and that our prime location was perfect for your needs. Thank you so much for the high rating, and we hope to see you again soon at Palmer House A Hilton Hotel.Sincerely,Henry DornelasHotel Manager
4/10 - Insatisfatória
Michael
2 de abr. de 2024
I was upsold on a room that didn’t have a leisure chair or couch.
Very disappointed
Michael
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 4 de abr. de 2024
Dear Michael, Thank you for sharing your feedback with us. We sincerely apologize that our room didn’t meet your expectations and welcome you to connect with us offline for us to further look into this for you. We look forward to regaining your confidence and welcoming you back to the hotel in the near future.Sincerely,Henry DornelasHotel Manager
8/10 - Boa
robert
Viagem a dois
30 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Only issue was the hot water pressure for hot water did not work. Like period. No water came out and we had to shower with cold water. Asked for a fan and was told they would look for one and then never given to us. Overall the stay was worth it but I wished they would have accommodated us and worked on some do the maintenance of the room.
robert
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 1 de abr. de 2024
Dear Robert,We are so happy to know that you had a good time with us overall at Palmer House A Hilton Hotel. Your feedback regarding the hot water pressure will be discussed internally, and our maintenance team will look into your comments further so that improvements can be made where necessary. In addition, we apologize for any disappointment in the service you received, and we'll work to ensure that this doesn't happen again. Thank you, and we hope you'll give us another chance in the future. Sincerely,Henry DornelasHotel Manager
10/10 - Excelente
Brad
Viagem com família e crianças pequenas
28 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
-
Brad
Hospedou-se por 4 diárias em mar. de 2024
Resposta de General Manager em 1 de abr. de 2024
Dear Brad,Thank you for choosing Palmer House A Hilton Hotel! We're glad you enjoyed your visit, and we invite you to stay with us again during your next trip.Sincerely,Henry DornelasHotel Manager
10/10 - Excelente
David
Viagem com a família
26 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We really enjoyed this historic hotel. It was walkable to our destinations including museums and restaurants. The staff was great.
David
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 28 de mar. de 2024
Dear David,Thank you so much for the perfect rating! It warms our hearts to know that our friendly team members and prime location were perfect for your needs during your stay. It would be a pleasure to welcome you back to the Palmer House, a Hilton Hotel in the future.Sincerely,Henry DornelasHotel Manager
10/10 - Excelente
Kristina
Viagem em grupo, Viagem com a família
25 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was nice (and extremely busy and packed with people), rooms were great. Great location to get a Chicago experience. Clean rooms, but no option to use a refrigerator for personal items.
Kristina
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 28 de mar. de 2024
Dear Kristina,Thank you for choosing Palmer House, a Hilton Hotel, and for taking the time to share your delightful five-star review. We are thrilled you were impressed with our clean, comfortable accommodations and great location. Your constructive comment about a refrigerator is also appreciated and will be shared with the team as we consider future improvements. We look forward to welcoming you back for another memorable experience.Sincerely,Henry DornelasHotel Manager
10/10 - Excelente
Bruce
Viagem em grupo
24 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful staff and hotel. Highly recommend!
Bruce
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 28 de mar. de 2024
Dear Bruce,Thank you for your glowing review and perfect rating! Our Team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a terrific impression on you. It was a pleasure having you here, and we hope you return to Palmer House, a Hilton Hotel soon.Sincerely,Henry DornelasHotel Manager
4/10 - Insatisfatória
David
24 de mar. de 2024
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
David
Hospedou-se por 1 diária em mar. de 2024
10/10 - Excelente
Mallory
Viagem a dois
24 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Our stay was great, friendly staff. The parking was very convenient, right across the street.
Mallory
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 28 de mar. de 2024
Dear Mallory,Thank you for your kind acknowledgment of service excellence at Palmer House, a Hilton Hotel. We're delighted that you had a great stay with us and that our Team contributed positively to your experience. It's great to know that you found our parking arrangements convenient. We appreciate your generous review and hope to welcome you back for another enjoyable stay in the future.Sincerely,Henry DronelasHotel Manager
10/10 - Excelente
Louis
24 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Louis
Hospedou-se por 1 diária em mar. de 2024
Resposta de The Palmer House Hilton em 23 de abr. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!
10/10 - Excelente
Marvin
22 de mar. de 2024
Marvin
Hospedou-se por 2 diárias em mar. de 2024
Resposta de The Palmer House Hilton em 23 de abr. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!
4/10 - Insatisfatória
Cristina
Viagem em grupo
20 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
Small room and no view
Cristina
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 26 de mar. de 2024
Dear Cristina,Thank you for your review. It was a pleasure having you stay with us during your time in Chicago; however, we regret that you were not satisfied with your experience. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. Take care, and we wish you safe travels.Sincerely,Henry DronelasHotel Manager
6/10 - Ok
Nina
Viagem a dois
19 de mar. de 2024
Pontos positivos: Serviço e funcionários
Hotel room is not what we expected. Room was a lot smaller.
Nina
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 22 de mar. de 2024
Dear Nina,Thank you for staying with us recently. We regret to learn that your experience fell short of expectations. Your feedback will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you enjoyed your time in Chicago.Sincerely,Henry DronelasHotel Manager
6/10 - Ok
david, Benton Harbor
Viagem a dois
18 de mar. de 2024
Pontos positivos: Comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
dirty clothes under bed from someones previous stay thick dust all around room woke up take shower an had huge bugs in there
david
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 22 de mar. de 2024
Dear David,Guest feedback is always appreciated and welcome, so thank you for taking a moment to share your comments. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. It's our hope that you will consider reaching out to us at your earliest convenience so that we can connect with you and discuss your stay further.Sincerely,Henry DronelasHotel Manager
2/10 - Terrível
Brooke
Viagem de negócios
18 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários e comodidades
Check in time was 3pm, we got there at 5pm and we still didn’t have a room. Check in line took about an hour to get through to end up still not having a room. We finally got a text that our room was ready at 610pm. We got woken up at 2am with a full on party in the hall. Super disappointed with our stay
Brooke
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 22 de mar. de 2024
Dear Brooke,It is disheartening to learn about your experience at check-in and the noise you dealt with early in the morning. Please accept our heartfelt apologies for these concerns, and know that we will speak with our team to ensure similar situations do not occur again. Thank you for taking time out of your day to share your thoughts, and we hope you'll give us another opportunity to regain your trust someday. Sincerely,Henry DronelasHotel Manager
8/10 - Boa
Aryssa
17 de mar. de 2024
Aryssa
Hospedou-se por 1 diária em mar. de 2024
Resposta de The Palmer House Hilton em 23 de abr. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!
10/10 - Excelente
Shantheis
17 de mar. de 2024
Pontos positivos: Limpeza
Overall good
Shantheis
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 20 de mar. de 2024
Dear Shantheis,Thank you for your review of Palmer House A Hilton Hotel. We're delighted you enjoyed your stay and would love to welcome you back soon!Sincerely,Henry DronelasHotel Manager
4/10 - Insatisfatória
Kamieo, Elizabeth City
Viagem com a família
17 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Check in took over 45 minutes. When I got to the desk I was told my room was not ready despite being there over 1 hour after check in
Kamieo
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 20 de mar. de 2024
Dear Kamieo,Thank you for your recent stay, and we appreciate you taking the time to share your valuable comments. We're saddened to hear we fell short of meeting your expectations and that you were disappointed with your check-in experience. Please accept our sincere apologies for the unexpected delays we encountered upon your arrival and any inconvenience this may have caused. We appreciate your patience and value your feedback as this allows us to address where we need to be doing better. We're grateful for your comments, and we hope to have the opportunity to welcome you back for a much-improved stay the next time you're in the area. Sincerely,Henry DronelasHotel Manager
2/10 - Terrível
Scott
Viagem de negócios
14 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
No problem with the stay overall however what I did not like was I was surprised by a $25 fee I was charged at the hotel. I actually complained about it and they referred me to my email from Expedia and sure enough it was there however it was not clear to me when I booked, I feel hidden in the fine print. They do use it as a credit, but I checked in late so never able to use the credit. I felt slighted by this. It should be made Clearer at booking I feel. Whether you did or did not make it clear I was surprised so it was not clear enough and made of a bad experience for me overall with the hotel and Expedia.
Scott
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 18 de mar. de 2024
Dear Scott,We appreciate your feedback, and we apologize for any distress about our fees. Unfortunately, we're not able to control where or how third-party sites list information. We recommend contacting the booking site with your concerns, and we hope you'll consider staying with us again should you be back in the area.Sincerely,Henry DronelasHotel Manager
6/10 - Ok
Ketoura
14 de mar. de 2024
Pontos positivos: Serviço e funcionários
Ketoura
Hospedou-se por 2 diárias em dez. de 2023
10/10 - Excelente
leigh
Viagem com a família
12 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful. Staff is incredibly helpful and incredibly polite/ professional. Would recommend to everyone visiting Chicago.
leigh
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 15 de mar. de 2024
Dear Leigh,Thank you for taking a moment to share your wonderful review. We know the Team at Palmer House A Hilton Hotel makes all the difference, and truly appreciate you highlighting the commitment of our wonderful team. They will be delighted to know you were impressed with their service and we look forward to welcoming you back for another memorable stay.Sincerely,Henry DronelasHotel Manager
10/10 - Excelente
Deidre
11 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Deidre
Hospedou-se por 2 diárias em mar. de 2024
8/10 - Boa
Dave
Viagem a dois
11 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I didnt like the setup of the room. It was a smaller room and because of that the furniture placement was odd. Additionally, the bathroom was small with no fan and only a ligjt in the mirror. I have stayed at the palmer house hotel many times in the past and alway had better accommodations. The hotel itself is great. It is in a good location and the staff is very friendly and helpful. I would recommend the hotel to other, but not room 9 263.
Dave
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 12 de mar. de 2024
Dear Dave,Thank you so much for the high rating. We're so happy to know that our prime location and friendly service left a positive impression on you during your visit. That being said, we apologize for any disappointment in our accommodations and we will be sure to discuss your feedback regarding this matter internally. We hope you will consider coming back to give us another chance in the future; we're confident that we can deliver a better stay. Sincerely,Henry DronelasHotel Manager
10/10 - Excelente
richelle
9 de mar. de 2024
richelle
Hospedou-se por 1 diária em mar. de 2024
Resposta de The Palmer House Hilton em 23 de abr. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!
10/10 - Excelente
Timothy A
9 de mar. de 2024
Pontos positivos: Limpeza
Timothy A
Hospedou-se por 5 diárias em dez. de 2023
10/10 - Excelente
Edward
Viagem com a família
8 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
did not like resort fee and how it was explained at check in.
we did use the features of the add but would have been nice to know up front.
Edward
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 12 de mar. de 2024
Dear Edward,Thank you for staying at Palmer House A Hilton Hotel and sharing your feedback. We understand the importance of clear communication regarding fees and will strive to ensure all charges are fully explained at check-in. Your insights help us improve, and we hope to have the opportunity to serve you better in the future.Sincerely,Henry DronelasHotel Manager
10/10 - Excelente
Mary
7 de mar. de 2024
Mary
Hospedou-se por 1 diária em mar. de 2024
Resposta de The Palmer House Hilton em 23 de abr. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!
8/10 - Boa
Ryan
Viagem a dois
27 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cleaning staff is super nice! Only complaint is that I was told I would receive a beverage credit for the minibar by reception but still got billed to my credit card.
Ryan
Hospedou-se por 3 diárias em fev. de 2024
Resposta de General Manager em 3 de mar. de 2024
Dear Ryan,Thank you so much for the high rating. We're so happy to know that our housekeeping team impressed you and that you had a great time with us overall. That being said, please reach out to us offline regarding any billing concerns, as we never want to leave a matter like this unresolved. We hope you will consider joining us again soon. Sincerely,Henry DronelasHotel Manager
8/10 - Boa
Sara
26 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Sara
Hospedou-se por 3 diárias em fev. de 2024
10/10 - Excelente
Gordon
Viagem com a família
26 de fev. de 2024
Beautiful lobby. Staff extremely friendly and helpful.
Gordon
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 28 de fev. de 2024
Dear Gordon,From our entire Team, thank you for staying with us at the Palmer House A Hilton Hotel. Hosting you was such a pleasure, and we're designing that our accommodations and service made such a great impression on you. Hopefully, you will return soon for another terrific experience!Sincerely,Henry DronelasHotel Manager
10/10 - Excelente
Ed
25 de fev. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Ed
Hospedou-se por 2 diárias em fev. de 2024
10/10 - Excelente
lynne f
Viagem a dois
25 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It worked for us!
lynne f
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 28 de fev. de 2024
Dear Lynne,We're proud to receive your excellent rating of Palmer House A Hilton Hotel! It's good to know our property met your needs well. Thank you for choosing to stay with us, and we hope you'll return.Sincerely,Henry DronelasHotel Manager